MWEB Uncapped ADSL Feedback - Part 2

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Yep, always know you guys are on the ball ...... should have known to come to the thread first for updated news, heh.
 
Mephisto_Helix said:
Yep, always know you guys are on the ball ...... should have known to come to the thread first for updated news, heh.
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;) we do what we can... thanks for understanding though.. its much appeciated...
 
In contact with the Abuse department, so far after 3 emails and 2 responses i still havent received any kind of clarity of what i supposedly did wrong, which is great fun.......
 
Lazy.Me said:
In contact with the Abuse department, so far after 3 emails and 2 responses i still havent received any kind of clarity of what i supposedly did wrong, which is great fun.......
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Hi Lazy.Me

I'll ask them reply to you with more clarity.
 
MWEB Guy said:
Morning shooter_za

Thank you for all the information provided.

Please can you PM me the MWEB account details so that I can look into this from our side and provide you with feedback.
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Thanks for the investigation.

To wrap this up: Logged ticket on Telkom site. Telkom phoned me and wanted to know what exactly was wrong with the line, what speeds I was getting, pings, etc. We arranged a visit. 20 minutes before they showed up I lost ADWL line sync. They showed up exactly on time, activated my ADSL line on their system and I'm back to enjoying my MWEB 1MB uncapped account at full speed. Have to give credit where it is due :)
 
Hi MWEB Guy

Another technician came out today, he says it is the distance and doesnt know what is wrong!? I told him if you can get it before you can get it again! He asked if you could please reset the port and try bumb it up to 4mb once again! Telkom have no idea what they are doing! We are sick of this

Oliver
 
oliverwww said:
Hi MWEB Guy

Another technician came out today, he says it is the distance and doesnt know what is wrong!? I told him if you can get it before you can get it again! He asked if you could please reset the port and try bumb it up to 4mb once again! Telkom have no idea what they are doing! We are sick of this

Oliver
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Hi oliverwww

Best you keep on pressuring them to get it fixed.
 
copacetic said:
Not particularly, I'd drop MWEB in a heartbeat if a couple tens of gigs of legitimate downloads triggered anything. However, I've never ever done that amount of HTTP downloading in one go, so I guess this is just... insurance if anything mysterious happens. :D
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You mean.. you're not Komplete? :D
 
Hey Mweb Guy

Still waiting on feedback from the abuse department.

I was wondering, could you please clarify what Mweb means by:
prolonged transfers over consecutive days could also trigger a warning. Bypassing our shaper, etc.
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What is defined as a prolonged transfer? And do you loot at all data usage (steaming, http, vpn, torrents, etc, or is it prolonged transfer on a specific protocol or connection?
Also wanted to know, does prolonged transfers mean a session? as this was brought on on the Mweb Q&A forum
Also, what do you mean by bypassing your shaper, i spoke to a Mweb Technical consultant and he said this was the manipulation or your cap/adsl line to receive higher speed than you are suppose to.
Just to make sure warnings are avoided :)
 
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Lazy.Me said:
Hey Mweb Guy

Still waiting on feedback from the abuse department.

I was wondering, could you please clarify what Mweb means by:

What is defined as a prolonged transfer? And do you loot at all data usage (steaming, http, vpn, torrents, etc, or is it prolonged transfer on a specific protocol or connection?
Also wanted to know, does prolonged transfers mean a session? as this was brought on on the Mweb Q&A forum
Also, what do you mean by bypassing your shaper, i spoke to a Mweb Technical consultant and he said this was the manipulation or your cap/adsl line to receive higher speed than you are suppose to.
Just to make sure warnings are avoided :)
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Hi Lazy.Me

Extract from our AUP:

• You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the any services, or create an unusually large burden on our network, including, without limitation, continuously uploading or downloading streaming video or audio; continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or to use the services in an abusive manner in connection with any unlimited packages, options or promotions.

Regarding Bypassing the shaping, it can be in the form of using SSL.

I'll advise that you read through our AUP found under our T&C's you agreed upon.

http://www.mweb.co.za/legalpolicies/HomePage.aspx
 
MWEB Guy said:
Hi Lazy.Me

Extract from our AUP:

• You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the any services, or create an unusually large burden on our network, including, without limitation, continuously uploading or downloading streaming video or audio; continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or to use the services in an abusive manner in connection with any unlimited packages, options or promotions.

Regarding Bypassing the shaping, it can be in the form of using SSL.

I'll advise that you read through our AUP found under our T&C's you agreed upon.

http://www.mweb.co.za/legalpolicies/HomePage.aspx
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I read the AUP, and the biggest issue (for me at least) is there are no specifics listed, which means there is no way of actively managing the usage. As the person who's account was cancelled stated, his usage was not nearly as high as some of the other Mweb users, so it then indicated his cancellation was due to his "usage pattern", the only way usage patterns can be managed is to know what criteria they are being compared to.

For example, would downloading at 400KB/s for 5 days constant, then not downloading any content for 3 days, a total of 173 odd gigs, be considered abuse, and would downloading constantly at 250KB/s for 8 days, also resulting in a total download of about 173 gigs, be considered abuse?
Should you rather then download at full speed for 8 hours a day?

I am trying to establish some kind of guideline since at the moment it seems Mweb will warn/cancel accounts in a bais fashion
 
Lazy.Me said:
I read the AUP, and the biggest issue (for me at least) is there are no specifics listed, which means there is no way of actively managing the usage. As the person who's account was cancelled stated, his usage was not nearly as high as some of the other Mweb users, so it then indicated his cancellation was due to his "usage pattern", the only way usage patterns can be managed is to know what criteria they are being compared to.

For example, would downloading at 400KB/s for 5 days constant, then not downloading any content for 3 days, a total of 173 odd gigs, be considered abuse, and would downloading constantly at 250KB/s for 8 days, also resulting in a total download of about 173 gigs, be considered abuse?
Should you rather then download at full speed for 8 hours a day?

I am trying to establish some kind of guideline since at the moment it seems Mweb will warn/cancel accounts in a bais fashion
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Hi Lazy.Me

I'll send you a PM about your account.

Regarding the other person you mention, we know the detailed information on what has transpired on accounts that has been picked up for Abuse.
 
Thank you Mweb guy

I appreciate the effort, its great to finally get some feedback i can actually use
 
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