MWEB Uncapped ADSL Feedback - Part 2

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Yuu said:
@MWEB Guy or @Will@MWEB

Need clarification.

from the MWEB site



This is the 1MB uncapped account, i have reason to believe that upto 512 upload will be the norm once the upgrades commence October onwards. Is it a MWEB site error?

This info was pointed out by TWISTED on another forum - :)
Click to expand...

Good Morning Yuu,

Our speed test site refers to up to 512 upload speeds (for up to 1mb lines), this could be an error on our website. I will provide this information to our marketing team.

http://www.mweb.co.za/helpcentre/MWEBSpeedTest.aspx
 
@MWEB Guy, appreciate the quick response and a good morning to you aswell. Have a good busy day :D.
 
Yay, on 2Mbps now :)
The profile was set to 1Mbps still. The lady was very knowledgeable.
Will get back to you about the 2Mbps, Mweb Guy.
 
froot said:
Yay, on 2Mbps now :)
The profile was set to 1Mbps still. The lady was very knowledgeable.
Will get back to you about the 2Mbps, Mweb Guy.
Click to expand...

:D Awesome... I'll wait for you to let me know about the 2mb upgrade :D
 
@ MWEB Guy why is your 10 mb package restricted to upload speed of 512kb
from your web site
Download and Upload speeds Download speed: Up to 10 Mbps
Upload speed: Up to 512 Kbps:confused:
 
citizensa said:
@ MWEB Guy why is your 10 mb package restricted to upload speed of 512kb
from your web site
Download and Upload speeds Download speed: Up to 10 Mbps
Upload speed: Up to 512 Kbps:confused:
Click to expand...

Probably another website error. Same was with the 2Mb lines saying 256kbps.

Friend of mine on Mweb had a 10Mb line and gets 1Mbps uploads on Mweb.
 
citizensa said:
@ MWEB Guy why is your 10 mb package restricted to upload speed of 512kb
from your web site
Download and Upload speeds Download speed: Up to 10 Mbps
Upload speed: Up to 512 Kbps:confused:
Click to expand...

Good Morning citizensa

Thanks for notifying me of this, please refer to the following link for upload speeds comparisons:
 
In order to cancel our MWEB account, I have to give 30 days notice, correct? I wish to move my line and data to afrihost as for just R10 more I can be on 2meg data + line, instead of R488 for 2meg line+ 1 meg data. I don't abuse the line so I don't need to pay a R160 premium for a "better" service. I just don't understand why ISP's need 30 days to flick some switches...
 
CuriouS said:
In order to cancel our MWEB account, I have to give 30 days notice, correct? I wish to move my line and data to afrihost as for just R10 more I can be on 2meg data + line, instead of R488 for 2meg line+ 1 meg data. I don't abuse the line so I don't need to pay a R160 premium for a "better" service. I just don't understand why ISP's need 30 days to flick some switches...
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Good day Curious,

We have a 30day calender month notice period that comes standard with our ADSL products.
 
MWEB Guy said:
Good day Curious,

We have a 30day calender month notice period that comes standard with our ADSL products.
Click to expand...

Thanks

I still don't understand how you can become a customer in less than an hour but if you want to cancel the service it takes 30 days?
 
Afternoon MWEB Guy

May u please reset our port? I just want to see if it improves our performance

Kinds regards
 
oliverwww said:
Afternoon MWEB Guy

May u please reset our port? I just want to see if it improves our performance

Kinds regards
Click to expand...

Good Afternoon oliverwww, I have now recreated your port. Please reboot your router.
 
Hi mweb guy,

My line is syncing @ 2mbps. Please tell me how do i upgrade my 1mbps uncapped account to 2mbps uncapped account. Is it automatically done on the 1st September or can I do it now?

Thanks
 
GaskooN said:
Hi mweb guy,

My line is syncing @ 2mbps. Please tell me how do i upgrade my 1mbps uncapped account to 2mbps uncapped account. Is it automatically done on the 1st September or can I do it now?

Thanks
Click to expand...

Hi GaskooN

You can upgrade it now if you would like. I can arrange for a consultant to contact you regarding the upgrade if you would like.
 
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