MWEB Uncapped ADSL Feedback - Part 2

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Mephisto_Helix said:
Mweb has never been shy to look into things and for the most part provide feedback as long as we provide them the data/facts that they need. Guys, do all the tests, screenshots and what not over a period of a couple days and give it to Mweb to work with.
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I trust you've seen my further comments. I never make a big stink about things I cannot prove. As I've said its too much of a coincidence don't you think?

Being a pessimist and at the risk of being flamed...you are probably not affected because either they haven't picked up high volumes at the gateway(s) you connect to or your exchange has not had an outage - this is speculation from my side.
 
I have been affected and have stated as much and have provided as much data as I can when phoned by Mweb. It's the only way it will be looked at. Dozens of us just ranting won't do anything but if we back up our ranting with cold hard proof, hands are forced ;)
 
Mephisto_Helix said:
I have been affected and have stated as much and have provided as much data as I can when phoned by Mweb. It's the only way it will be looked at. Dozens of us just ranting won't do anything but if we back up our ranting with cold hard proof, hands are forced ;)
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Agreed on providing info when its one or two cases but when there is more than that from different parts of the country...I dunno hey? Not only that, the peeps are from areas that were affected by outages...even more strange.
 
The top 2 are basically new ones I put in for testing with lots of seeds the one that is 90% flew up to 90% then my connection dropped and never continued .

Will add another new one now tho .
 
Stop the other two. I don't think you going to get anywhere with it now though. P2p has a VERY low priority during the day so maybe try it from about 8PM this evening. However, it would be interesting to see just how low it is during the say. What's your line speed?
 
I used to get some connection during the day it was on like 3 kbs but still connected .

I have 1 MB uncapped with everything through Mweb.
 
bradlesliect said:
Stop the other two. I don't think you going to get anywhere with it now though. P2p has a VERY low priority during the day so maybe try it from about 8PM this evening. However, it would be interesting to see just how low it is during the say. What's your line speed?
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soulravanger said:
I used to get some connection during the day it was on like 3 kbs but still connected .

I have 1 MB uncapped with everything through Mweb.
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Same here. Downloading the latest nvidia driver from the official site at around 60kB/s right now. According to speedtest, my line is fine.
 
Me thinks I'll be quiet for a while. It seems nobody else is commenting. So...I'll just observe for me. Suppose its a case of no use moaning...its like it or lump it. After all, the ISPs promise to deliver service wrt to Internet access, don't necessary guarantee the speed all the time cos bandwith is provided on a first come, first serve and there's an oversell ratio as well. They also have governance and rules in the form of an AUP.

So....you either like it or lump. Doesn't look like CPA gonna help here either. :(
 
Mephisto_Helix said:
Mweb has never been shy to look into things and for the most part provide feedback as long as we provide them the data/facts that they need. Guys, do all the tests, screenshots and what not over a period of a couple days and give it to Mweb to work with.
Click to expand...

Mephisto_Helix said:
I have been affected and have stated as much and have provided as much data as I can when phoned by Mweb. It's the only way it will be looked at. Dozens of us just ranting won't do anything but if we back up our ranting with cold hard proof, hands are forced ;)
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Hey Mephisto, that's all we are trying to say. Provide us the proof of what you are experiencing and we will make work of it.
 
I've just finished a 7-day trial of Mweb uncapped. I am underwhelmed to say the least. Browsing is so slow during the day that web pages time out. It starts getting better after 5pm then it's fine from about 11pm. I'm sorry, but I need my internet to work during the day as well :( Methinks I will stick with my current isp for now.

Edit: When I told the consultant about my horribly bad experience all he could say was; "It's not supposed to be like that". Um, ok.
 
Are there any issues currently with Mweb communicating to Europe?

I'm unable to log into D3 EU realm, but connecting the the D3 US realm works 100% of the time. I would post you a ping trace, but all pings to Battle.net end at Telia.net and you get no reponses after that. So there is really nothing you will gain from looking at the ping trace.
 
MWEB Guy said:
Hey Mephisto, that's all we are trying to say. Provide us the proof of what you are experiencing and we will make work of it.
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Umm...you've obviously missed my post a few comments back? Why provide proof when its several users? How can that be managed on case by case? if you take a look at the areas they from and the recent telkom outages in those areas and the notices posted on MWEB notices page...need I say more?

Other users from other ISPs affected by the EXACT same Telkom outages don't experience the same problems. Kindly explain that?

...just saying... Darn! I tried keeping quiet but this post annoyed me a bit.
 
Valis said:
I've just finished a 7-day trial of Mweb uncapped. I am underwhelmed to say the least. Browsing is so slow during the day that web pages time out. It starts getting better after 5pm then it's fine from about 11pm. I'm sorry, but I need my internet to work during the day as well :( Methinks I will stick with my current isp for now.

Edit: When I told the consultant about my horribly bad experience all he could say was; "It's not supposed to be like that". Um, ok.
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OUCH!

@MWEB GUY - What say you?
 
Valis said:
I've just finished a 7-day trial of Mweb uncapped. I am underwhelmed to say the least. Browsing is so slow during the day that web pages time out. It starts getting better after 5pm then it's fine from about 11pm. I'm sorry, but I need my internet to work during the day as well :( Methinks I will stick with my current isp for now.

Edit: When I told the consultant about my horribly bad experience all he could say was; "It's not supposed to be like that". Um, ok.
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Good Day Valis, please inbox me your MWEB account username and tracers to local and international websites illustrating the type of latency that you have been experiencing browsing. I will then do my utmost to assist you.
 
Valis said:
I've just finished a 7-day trial of Mweb uncapped. I am underwhelmed to say the least. Browsing is so slow during the day that web pages time out. It starts getting better after 5pm then it's fine from about 11pm. I'm sorry, but I need my internet to work during the day as well :( Methinks I will stick with my current isp for now.

Edit: When I told the consultant about my horribly bad experience all he could say was; "It's not supposed to be like that". Um, ok.
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This is odd - My experience is quite the opposite.
 
bradlesliect said:
Umm...you've obviously missed my post a few comments back? Why provide proof when its several users? How can that be managed on case by case? if you take a look at the areas they from and the recent telkom outages in those areas and the notices posted on MWEB notices page...need I say more?

Other users from other ISPs affected by the EXACT same Telkom outages don't experience the same problems. Kindly explain that?

...just saying... Darn! I tried keeping quiet but this post annoyed me a bit.
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Hi Bradlesliect, I think you're confusing the issue a bit. An outage, is an outage. Meaning the customers in that area are currently experiencing a loss of connectivity or are affected by a confirmed Telkom Network fault. We put these notices up for the benefit of our customers, but these outages are not MWEB specific. They would be affecting any user connected to the specific DSLAM.

The importance of investigating every case and having proper data from customers claiming a poor experience cannot be overstated. While symptoms may be similar there are a number of reasons why a customer might have a poor experience and we cannot make any assumptions about fault causes without proper investigation.
 
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