MWEB Uncapped ADSL Feedback - Part 2

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Not open for further replies.
Hello all

I have a 1meg uncapped plan from mweb with adsl line rental from telkom. I tried the 1 week free trial from mweb 2 weeks ago, was happy with it and subsequently switched my data plan to mweb from telkom.

In the last week I am experiencing login timeouts when trying to connect to dota 2 and diablo 3. Sometimes I can connect to diablo 3 but will be dropped after a few minutes. Web browsing and general download speeds appear unaffected in most cases.

I am not downloading anything else when these timeouts occur.

Things I have tried:
Reboot router
Unplug adsl line and wait some time before plugging in again
checked windows/antivirus firewall

Below are some traceroutes I ran.
Any help/suggestions would be greatly appreciated, thanks in advance.

Tracing route to we-in-f99.1e100.net [173.194.66.99]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 14 ms 13 ms 13 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 17 ms 15 ms 15 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166]
4 15 ms 15 ms 15 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 38 ms 39 ms 39 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 40 ms 39 ms 39 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 40 ms 38 ms 39 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 36 ms 35 ms 36 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 80 ms 36 ms 36 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 186 ms 186 ms 186 ms 72.14.232.102
11 202 ms 188 ms 188 ms 216.239.43.42
12 190 ms 215 ms 189 ms 216.239.43.233
13 190 ms 190 ms 207 ms 209.85.252.83
14 * * * Request timed out.
15 189 ms 187 ms 188 ms we-in-f99.1e100.net [173.194.66.99]

Trace complete.

>tracert 165.143.158.8

Tracing route to lll.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 12 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 14 ms 15 ms 14 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 15 ms 14 ms 15 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 21 ms 18 ms 18 ms TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178.114]
6 15 ms 15 ms 15 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 16 ms 15 ms 14 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 15 ms 15 ms 15 ms 196.43.25.205
9 37 ms 37 ms 37 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
10 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.

Trace complete.

>tracert 69.36.251.153

Tracing route to webserver1-3.netaggregate.com [69.36.251.153]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 13 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 14 ms 15 ms 15 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 15 ms 15 ms 37 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 161 ms 164 ms 162 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 163 ms 162 ms 163 ms 197-84-4-32.cpt.mweb.co.za [197.84.4.32]
7 164 ms 163 ms 165 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
8 161 ms 160 ms 175 ms 176.67.177.131
9 302 ms 193 ms 221 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
10 445 ms 482 ms 325 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166.137]
11 159 ms 160 ms 159 ms ae-11-51.car1.London1.Level3.net [4.69.139.66]
12 162 ms 159 ms 159 ms xe-0-1-0-6.r02.londen03.uk.bb.gin.ntt.net [129.250.8.137]
13 207 ms 160 ms 160 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.24]
14 247 ms 247 ms 246 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.254]
15 303 ms 302 ms 303 ms ae-4.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.51]
16 318 ms 305 ms 309 ms ae-0.r20.sttlwa01.us.bb.gin.ntt.net [129.250.2.53]
17 313 ms 312 ms 323 ms ae-5.r21.snjsca04.us.bb.gin.ntt.net [129.250.3.39]
18 325 ms 325 ms 325 ms ae-2.r07.snjsca04.us.bb.gin.ntt.net [129.250.5.57]
19 327 ms 325 ms 310 ms xe-0-0-0-22.r07.snjsca04.us.ce.gin.ntt.net [140.174.21.102]
20 309 ms 309 ms 310 ms po3-vl903.sw2.mtv.layer42.net [69.36.239.226]
21 316 ms 315 ms 316 ms a66-109-98-50.mtv.toaster.net [66.109.98.50]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

>tracert 77.95.252.42

Tracing route to redirect02.tiscomhosting.nl [77.95.252.42]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 13 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 15 ms 14 ms 15 ms 196-28-178-234.adsl.mweb.co.za [196.28.178.234]
4 15 ms 14 ms 14 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 163 ms 162 ms 164 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 161 ms 162 ms 163 ms 197-84-4-33.cpt.mweb.co.za [197.84.4.33]
7 162 ms 162 ms 163 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
8 163 ms 160 ms 161 ms 176.67.177.131
9 162 ms 162 ms 163 ms 176.67.177.133
10 159 ms 158 ms 159 ms linx-2602.ge-0-0-0.jun1.thn.network.bit.nl [195.66.237.51]
11 182 ms 180 ms 180 ms 806.xe-0-0-0.jun1.bit-2a.network.bit.nl [213.136.1.109]
12 180 ms 181 ms 181 ms 832.gi-0-0-1.edge1.bit-2a.network.bit.nl [213.136.1.230]
13 179 ms 179 ms 179 ms glix1.customer.bit.nl [213.136.29.179]
14 177 ms 177 ms 177 ms redirect02.tiscomhosting.nl [77.95.252.42]

Trace complete.
 
Kezbane said:
Hello all

I have a 1meg uncapped plan from mweb with adsl line rental from telkom. I tried the 1 week free trial from mweb 2 weeks ago, was happy with it and subsequently switched my data plan to mweb from telkom.

In the last week I am experiencing login timeouts when trying to connect to dota 2 and diablo 3. Sometimes I can connect to diablo 3 but will be dropped after a few minutes. Web browsing and general download speeds appear unaffected in most cases.

I am not downloading anything else when these timeouts occur.

Things I have tried:
Reboot router
Unplug adsl line and wait some time before plugging in again
checked windows/antivirus firewall

Below are some traceroutes I ran.
Any help/suggestions would be greatly appreciated, thanks in advance.

Tracing route to we-in-f99.1e100.net [173.194.66.99]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 14 ms 13 ms 13 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 17 ms 15 ms 15 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166]
4 15 ms 15 ms 15 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 38 ms 39 ms 39 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 40 ms 39 ms 39 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 40 ms 38 ms 39 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 36 ms 35 ms 36 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 80 ms 36 ms 36 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 186 ms 186 ms 186 ms 72.14.232.102
11 202 ms 188 ms 188 ms 216.239.43.42
12 190 ms 215 ms 189 ms 216.239.43.233
13 190 ms 190 ms 207 ms 209.85.252.83
14 * * * Request timed out.
15 189 ms 187 ms 188 ms we-in-f99.1e100.net [173.194.66.99]

Trace complete.

>tracert 165.143.158.8

Tracing route to lll.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 12 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 14 ms 15 ms 14 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 15 ms 14 ms 15 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 21 ms 18 ms 18 ms TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178.114]
6 15 ms 15 ms 15 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 16 ms 15 ms 14 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 15 ms 15 ms 15 ms 196.43.25.205
9 37 ms 37 ms 37 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
10 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.

Trace complete.

>tracert 69.36.251.153

Tracing route to webserver1-3.netaggregate.com [69.36.251.153]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 13 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 14 ms 15 ms 15 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 15 ms 15 ms 37 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 161 ms 164 ms 162 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 163 ms 162 ms 163 ms 197-84-4-32.cpt.mweb.co.za [197.84.4.32]
7 164 ms 163 ms 165 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
8 161 ms 160 ms 175 ms 176.67.177.131
9 302 ms 193 ms 221 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
10 445 ms 482 ms 325 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166.137]
11 159 ms 160 ms 159 ms ae-11-51.car1.London1.Level3.net [4.69.139.66]
12 162 ms 159 ms 159 ms xe-0-1-0-6.r02.londen03.uk.bb.gin.ntt.net [129.250.8.137]
13 207 ms 160 ms 160 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.24]
14 247 ms 247 ms 246 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.254]
15 303 ms 302 ms 303 ms ae-4.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.51]
16 318 ms 305 ms 309 ms ae-0.r20.sttlwa01.us.bb.gin.ntt.net [129.250.2.53]
17 313 ms 312 ms 323 ms ae-5.r21.snjsca04.us.bb.gin.ntt.net [129.250.3.39]
18 325 ms 325 ms 325 ms ae-2.r07.snjsca04.us.bb.gin.ntt.net [129.250.5.57]
19 327 ms 325 ms 310 ms xe-0-0-0-22.r07.snjsca04.us.ce.gin.ntt.net [140.174.21.102]
20 309 ms 309 ms 310 ms po3-vl903.sw2.mtv.layer42.net [69.36.239.226]
21 316 ms 315 ms 316 ms a66-109-98-50.mtv.toaster.net [66.109.98.50]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

>tracert 77.95.252.42

Tracing route to redirect02.tiscomhosting.nl [77.95.252.42]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 13 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 15 ms 14 ms 15 ms 196-28-178-234.adsl.mweb.co.za [196.28.178.234]
4 15 ms 14 ms 14 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 163 ms 162 ms 164 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 161 ms 162 ms 163 ms 197-84-4-33.cpt.mweb.co.za [197.84.4.33]
7 162 ms 162 ms 163 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
8 163 ms 160 ms 161 ms 176.67.177.131
9 162 ms 162 ms 163 ms 176.67.177.133
10 159 ms 158 ms 159 ms linx-2602.ge-0-0-0.jun1.thn.network.bit.nl [195.66.237.51]
11 182 ms 180 ms 180 ms 806.xe-0-0-0.jun1.bit-2a.network.bit.nl [213.136.1.109]
12 180 ms 181 ms 181 ms 832.gi-0-0-1.edge1.bit-2a.network.bit.nl [213.136.1.230]
13 179 ms 179 ms 179 ms glix1.customer.bit.nl [213.136.29.179]
14 177 ms 177 ms 177 ms redirect02.tiscomhosting.nl [77.95.252.42]

Trace complete.
Click to expand...

Hi Kezbane

Please provide me with your MWEB account details and I'll do some checks.

You mention everything is fine but the gaming. We do have a dedicated Gaming admin team: http://forums.gamezone.co.za/
 
MWEB Guy said:
Hi Kezbane

Please provide me with your MWEB account details and I'll do some checks.

You mention everything is fine but the gaming. We do have a dedicated Gaming admin team: http://forums.gamezone.co.za/
Click to expand...

I just had a friend check some things with my router via remote access (teamviewer). He said that my pings to google and line noise/attenuation are very good.

He subsequently setup a PPPOE internet connection (don't know much about that sort of thing) which seems to resolve the issues I was having, though I have not yet been able to test extensively.

I will monitor the situation and post again should any undesirable changes occur.
 
wikk3d88 said:
My Youtube experience still sucks. Cannot stream at all, it buffers all the time, day and night. CT, southern suburbs.
Click to expand...

Hi wikk3d88

I see on your account that you have a line fault logged and we are dealing with it. We have also tried calling you but goes straight to VM.

I will update your open fault, stating you are still have line problems and ask the team to make contact with you.
 
I love when my 4meg account cannot stream a 240p video without streaming, reminds me what a great ISP Mweb is
 
We've been struggling with speed (and disconnect/timeout) problems on our MWEB 4Mbps uncapped account for a month now, and we've been in contact with MWEB's technicians off and on for a few weeks, very patiently seeing if they will resolve the issues, but each time I speak with them they don't seem to have anything useful to offer. Unfortunately it seems to be steadily getting worse too - these are today's SpeedTest.net results on a 4Mbps uncapped account (not a 1Mbps account, as it might look like):

2338274507.png

2338299905.png

2338274507.png


The problem doesn't seem to be our line or router, as the line syncs at 10Mbps and we do get 10Mbps speeds (and no such problems) if using an Afrihost account instead. I'm now tired of struggling with this, we've been very patient with MWEB but after several weeks there is no indication that they even seem to be really taking my query seriously. (Exchange is Gordons Bay.)

Anyway, I've decided to cancel, I've already spent far more time than I should have trying to "debug" this. (I hope they at least have the courtesy to offer a refund and waiver the 30 days notice.)

(*Edit* And this is the exact same line/router, back on Afrihost: http://www.speedtest.net/result/2338362264.png ... just to show it's not our line or router.)
 
Last edited:
Lazy.Me said:
I love when my 4meg account cannot stream a 240p video without streaming, reminds me what a great ISP Mweb is
Click to expand...

Hi, are you still experiencing this ?

Also is it only streaming that you are having trouble with ?
 
DavidJ said:
We've been struggling with speed (and disconnect/timeout) problems on our MWEB 4Mbps uncapped account for a month now, and we've been in contact with MWEB's technicians off and on for a few weeks, very patiently seeing if they will resolve the issues, but each time I speak with them they don't seem to have anything useful to offer. Unfortunately it seems to be steadily getting worse too - these are today's SpeedTest.net results on a 4Mbps uncapped account (not a 1Mbps account, as it might look like):

2338274507.png

2338299905.png

2338274507.png


The problem doesn't seem to be our line or router, as the line syncs at 10Mbps and we do get 10Mbps speeds (and no such problems) if using an Afrihost account instead. I'm now tired of struggling with this, we've been very patient with MWEB but after several weeks there is no indication that they even seem to be really taking my query seriously. (Exchange is Gordons Bay.)

Anyway, I've decided to cancel, I've already spent far more time than I should have trying to "debug" this. (I hope they at least have the courtesy to offer a refund and waiver the 30 days notice.)

(*Edit* And this is the exact same line/router, back on Afrihost: http://www.speedtest.net/result/2338362264.png ... just to show it's not our line or router.)
Click to expand...

Hi DavidJ, I am sorry to hear that you feel that way.

Is there anything that I could do to make you change your mind ?
 
Good day everybody

YouTube is currently problematic.

This is not MWEB related, we will keep you updated as we receive more information.
 
Hi Mweb Guy

I left a message on Twitter for @MWEBGuy on 25 Nov but haven't received a response yet, so trying here as well...

I'm currently unable to view the following website with my Mweb account: http://www.comedy.co.uk/

I can ping the site, so it doesn't seem to be routing related. I can confirm that the site is up as I can browse to it with a Telkom ADSL account (have just tested). Please check on this....

tks
 
racer said:
Hi Mweb Guy

I left a message on Twitter for @MWEBGuy on 25 Nov but haven't received a response yet, so trying here as well...

I'm currently unable to view the following website with my Mweb account: http://www.comedy.co.uk/

I can ping the site, so it doesn't seem to be routing related. I can confirm that the site is up as I can browse to it with a Telkom ADSL account (have just tested). Please check on this....

tks
Click to expand...

Cannot access either.
 
racer said:
Hi Mweb Guy

I left a message on Twitter for @MWEBGuy on 25 Nov but haven't received a response yet, so trying here as well...

I'm currently unable to view the following website with my Mweb account: http://www.comedy.co.uk/

I can ping the site, so it doesn't seem to be routing related. I can confirm that the site is up as I can browse to it with a Telkom ADSL account (have just tested). Please check on this....

tks
Click to expand...

Good Afternoon Racer,

I will test this at our test bench and provide you some feedback.

Please also send me pings and tracers to the website in question.
 
bonagioli said:
OMG DO MY EYES DECEIVE ME?

ACKNOWLEDGEMENT???
Click to expand...

Would love to know if it's only MWEB customers having streaming issues, I don't have another account to test on.

MWEB: Please elaborate on these problems and post details?
 
nihilist said:
Would love to know if it's only MWEB customers having streaming issues, I don't have another account to test on.

MWEB: Please elaborate on these problems and post details?
Click to expand...

We noticed that people could access the site but hardly any of the videos opened up.
 
nihilist said:
Would love to know if it's only MWEB customers having streaming issues, I don't have another account to test on.
Click to expand...

WebAfrica Capped Business account on 10mbps line. 720p YouTube is perfect. No buffering.

down rate on ppp0 - 5242kbps
up rate on ppp0 - 236kbps
 
[Heads Up]
Outage Num:13844
Telkom ADSL outage affecting Goodwood ( 021 - 591 )
Telkom ADSL services in the following area may be Inaccessible : Goodwood ( 021 - 591 )
Start Date:2012-11-29 11:39:59
End Date:
Status:Open
 
nihilist said:
Would love to know if it's only MWEB customers having streaming issues, I don't have another account to test on.
Click to expand...

On a Plugg 10mbps uncapped test account youtube is 100% at 720p. Loads even faster than WebAfrica Business Capped. Very impressed. My line syncs at 8mbps.

down rate on ppp1 - 6744kbps
up rate on ppp1 - 299kbps
 
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