MWEB Uncapped ADSL Feedback - Part 2

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PhreeMe said:
Hi MWG

I know that maintenance was scheduled for today, and just need to ask if that would dramatically affect MMO's?

Planetside has become near unplayable and websites (even google) are taking their time to load...

Many thanks!
Click to expand...

Hi PhreeMee

Send me trace routes so that I can have a look into this for you.
 
MWEB Guy said:
Hi PhreeMee

Send me trace routes so that I can have a look into this for you.
Click to expand...

Thanks MWG

Here's a speedtest result to Dbn - I'm in Kzn.


Tracing route to www.google.co.za [74.125.233.55]
over a maximum of 30 hops:

1 11 ms 10 ms 11 ms xxxx.dsl.mweb.co.za [xxxx]
2 279 ms 289 ms 301 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 298 ms 281 ms 269 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 300 ms 319 ms 325 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
5 295 ms 279 ms 272 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
6 311 ms 317 ms 325 ms 64.233.174.21
7 316 ms 332 ms 333 ms jnb01s01-in-f23.1e100.net [74.125.233.55]

Trace complete.
Click to expand...

Edit: For clarity's sake, I have a 4mb line...
 
2380959969.png

Also on 4meg and KZN.

But yet, Youtube and other services are still poor.
 
Also having very high ping in the 300 range local, Richmond KZN.

Mweb Unshaped 4meg Account.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 329 ms 319 ms 287 ms 197-81-146-1.jhb.mweb.co.za [197.81.146.1]
3 251 ms 251 ms 306 ms 197-81-146-4.jhb.mweb.co.za [197.81.146.4]
4 308 ms 305 ms 306 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
5 324 ms 333 ms 335 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

6 325 ms 323 ms 349 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
7 336 ms 313 ms 302 ms 196.28.178.66
8 296 ms 325 ms * cte-core-sw2.vwol.net [196.41.144.35]
9 324 ms 325 ms 316 ms mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 313 ms * 288 ms 197-81-146-1.jhb.mweb.co.za [197.81.146.1]
3 313 ms 314 ms 322 ms 197-81-146-3.jhb.mweb.co.za [197.81.146.3]
4 291 ms 309 ms 297 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
5 324 ms 322 ms 303 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 313 ms 299 ms 357 ms static161-134.netactive.co.za [196.22.161.134]
7 302 ms 319 ms 316 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

8 341 ms 312 ms 315 ms 196.44.31.99
9 261 ms 267 ms 277 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
10 282 ms 278 ms 296 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
11 303 ms 304 ms 300 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 305 ms 312 ms 311 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
13 311 ms 330 ms 310 ms mybroadband.co.za [41.203.21.137]

Trace complete.

SAIX account on same line as above

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 42 ms 39 ms 40 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.7.7
3]
3 53 ms 48 ms 49 ms 196.43.39.162
4 57 ms 119 ms 51 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
5 57 ms 58 ms 59 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
6 77 ms 89 ms 68 ms telkom.co.za [196.43.22.222]

Trace complete.

Only Mweb accounts seem to be slow! Vox, IS & SAIX all work fine on my line?
 
Last edited:
PhreeMe said:
Thanks MWG

Here's a speedtest result to Dbn - I'm in Kzn.




Edit: For clarity's sake, I have a 4mb line...
Click to expand...

Hi PhreeMe

I have checked the account now and it seems fine.
I'd like to know if the issue is still ongoing, if so, please drop me a PM with your latest speed test and trace route.

@nihilist - please also let me know if your experience still has not improved and I will check it out for you.
 
nihilist said:
Did not receive a call.
Click to expand...

Thanks for the update, I will follow up with the relevant persons.
I see they did try to call but did not get through to you.
Could you PM me alternate contact details and I'll make sure they get it.
 
MWEB Guy said:
Thanks for the update, I will follow up with the relevant persons.
I see they did try to call but did not get through to you.
Could you PM me alternate contact details and I'll make sure they get it.
Click to expand...

I only received one call yesterday and that was very early in the morning, we already discussed for the afternoon so it was probably about the ADSL migration and not this issue. My cell that you have is fine.
 
nihilist said:
I only received one call yesterday and that was very early in the morning, we already discussed for the afternoon so it was probably about the ADSL migration and not this issue. My cell that you have is fine.
Click to expand...

Thank you, I will notify the relevant persons.
 
MWEB Guy said:
Hi PhreeMe

I have checked the account now and it seems fine.
I'd like to know if the issue is still ongoing, if so, please drop me a PM with your latest speed test and trace route.

@nihilist - please also let me know if your experience still has not improved and I will check it out for you.
Click to expand...

Thanks for the feedback MW Guy.

I'll check during lunch and PM if necessary.
Regards!
 
Mweb Guy, whats up with the latency on Mweb's network?

Just got a call from my brother in Richards Bay, he says it is slow down there as well...
So I switched him to my IS account and it works fine??

Latency seems to be 300ms+ in KZN on Mweb?
 
Hummercellc said:
Mweb Guy, whats up with the latency on Mweb's network?

Just got a call from my brother in Richards Bay, he says it is slow down there as well...
So I switched him to my IS account and it works fine??

Latency seems to be 300ms+ in KZN on Mweb?
Click to expand...

Hi

I'll check on my side with the relevant persons but as far as I know there shouldn't be any issues.
Are you getting these latencies on local servers or international?
 
MWEB Guy said:
Hi

I'll check on my side with the relevant persons but as far as I know there shouldn't be any issues.
Are you getting these latencies on local servers or international?
Click to expand...

Hummercellc said:
Also having very high ping in the 300 range local, Richmond KZN.

Mweb Unshaped 4meg Account.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 329 ms 319 ms 287 ms 197-81-146-1.jhb.mweb.co.za [197.81.146.1]
3 251 ms 251 ms 306 ms 197-81-146-4.jhb.mweb.co.za [197.81.146.4]
4 308 ms 305 ms 306 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
5 324 ms 333 ms 335 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

6 325 ms 323 ms 349 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
7 336 ms 313 ms 302 ms 196.28.178.66
8 296 ms 325 ms * cte-core-sw2.vwol.net [196.41.144.35]
9 324 ms 325 ms 316 ms mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 313 ms * 288 ms 197-81-146-1.jhb.mweb.co.za [197.81.146.1]
3 313 ms 314 ms 322 ms 197-81-146-3.jhb.mweb.co.za [197.81.146.3]
4 291 ms 309 ms 297 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
5 324 ms 322 ms 303 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 313 ms 299 ms 357 ms static161-134.netactive.co.za [196.22.161.134]
7 302 ms 319 ms 316 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

8 341 ms 312 ms 315 ms 196.44.31.99
9 261 ms 267 ms 277 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
10 282 ms 278 ms 296 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
11 303 ms 304 ms 300 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 305 ms 312 ms 311 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
13 311 ms 330 ms 310 ms mybroadband.co.za [41.203.21.137]

Trace complete.

SAIX account on same line as above

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 42 ms 39 ms 40 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.7.7
3]
3 53 ms 48 ms 49 ms 196.43.39.162
4 57 ms 119 ms 51 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
5 57 ms 58 ms 59 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
6 77 ms 89 ms 68 ms telkom.co.za [196.43.22.222]

Trace complete.

Only Mweb accounts seem to be slow! Vox, IS & SAIX all work fine on my line?
Click to expand...

Both
 
Damn telkom, internet is up and down again. Issues on Saturday, perfect for 3 days, now it's back again :(
 
Initially I was quite happy with MWeb 1 meg connection, apart from the occasional slower speed sometimes, it was good. Then after a few months I had times where I had to switch connection as MWeb just got too slow. The past several weeks I had more problems especially around the weekend and at night where my modem would refuse to connect to MWeb. Restarting the router resulted in some config error and that I should call my ISP ... at night? Eventually I decided to cancel my account and recieved an email suggesting that I consider a cheaper capped option, which I decided to do as I won't mind keeping my MWeb email address. However, the past week I'm experiencing worse speeds than before and sometimes even .03 Mbps which makes me wonder if I should even keep my email. It is bad enough that South Africans are in the situation that we are with ADSL, then ISP's and Telkom still make the experience for us worse! :wtf:
 
tdev said:
Initially I was quite happy with MWeb 1 meg connection, apart from the occasional slower speed sometimes, it was good. Then after a few months I had times where I had to switch connection as MWeb just got too slow. The past several weeks I had more problems especially around the weekend and at night where my modem would refuse to connect to MWeb. Restarting the router resulted in some config error and that I should call my ISP ... at night? Eventually I decided to cancel my account and recieved an email suggesting that I consider a cheaper capped option, which I decided to do as I won't mind keeping my MWeb email address. However, the past week I'm experiencing worse speeds than before and sometimes even .03 Mbps which makes me wonder if I should even keep my email. It is bad enough that South Africans are in the situation that we are with ADSL, then ISP's and Telkom still make the experience for us worse! :wtf:
Click to expand...

Hi tdev

Where are you getting slow speeds from? Please also send me your MWEB account details.
 
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