MWEB Uncapped ADSL Feedback - Part 2

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AVX said:
No go, still not connecting to PPPoE. Don't know if its the line (even though its syncing to the line) or the exchange.
Click to expand...

Morning

If this is what is happening, I will log a line fault with Telkom. They will need to investigate what is happening.
 
Shuyin said:
Web browsing is slow and so is streaming for past 2 days... took about 30 seconds to load mybroadband . co . za anyone els feeling this ?

Edit* streaming is dead.
Click to expand...

Morning Shuyin

Are you still experiencing this?
 
Yep Http and streaming are really slow again even on a 240p video its takes about 1 minute for every 10 seconds. P2P seems fine
 
Shuyin said:
Yep Http and streaming are really slow again even on a 240p video its takes about 1 minute for every 10 seconds. P2P seems fine
Click to expand...

Good Evening, you have moved 26,6 gig already for the day.

Our system show's that you have 3 different connections at the same time, generating 3 different ip's. How many active devices do you have on your network at the moment?
 
Hi All

Suffer with speed. Did a couple of speed test not got.
A couple with mybroadband and with another default factor. Both report very low speeds.
Don't know what is going on. I have with Telkom a 2Mb connection and a 1Mb uncapped account with Mweb.

Did a new install Antivirus Bitnetdefender Windows 8 Security. Who knows?

Regards
 
HowTo said:
Hi All

Suffer with speed. Did a couple of speed test not got.
A couple with mybroadband and with another default factor. Both report very low speeds.
Don't know what is going on. I have with Telkom a 2Mb connection and a 1Mb uncapped account with Mweb.

Did a new install Antivirus Bitnetdefender Windows 8 Security. Who knows?

Regards
Click to expand...

Evening HowTo

Please provide the results of the speed tests and results for a netstat -a -b.
 
@MWEB Guy

My Speed test as requested.

Test conducted on 22 December 2012 21:43:51

Download Speed: 934 kbps (116.8 KB/sec transfer rate)

Upload Speed: 427 kbps (53.4 KB/sec transfer rate)

Latency: 56 ms

If I run netstat -a -b I get this.
The requested operation requires elevation. Don't what this means. Using win8.

Regards
 
HowTo said:
@MWEB Guy

My Speed test as requested.

Test conducted on 22 December 2012 21:43:51

Download Speed: 934 kbps (116.8 KB/sec transfer rate)

Upload Speed: 427 kbps (53.4 KB/sec transfer rate)

Latency: 56 ms

If I run netstat -a -b I get this.
The requested operation requires elevation. Don't what this means. Using win8.

Regards
Click to expand...

Your speed test results are not bad for a 1MB account.
 
@Mweb Guy
Since yesterday afternoon, I have been having issues accessing certain websites, like www.standardbank.co.za, www.cisco.com, www.mybroadband.co.za and MWEB sites takes forever to open.Please could you try to assist me further as I can't even download apps from google playstore. This has been very frustrating for me and I have doen the reseting of the router and MWEB even reset my account, with the same issue. I can tracert to some of the sites but the webpage itself doesnt open and basically just hangs.
I even tried different browsers and computers with the same effect, I had to type this post using my 3g.
C:\Users\ljurgens>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 18 ms 3 ms 3 ms 192.168.1.1
2 138 ms 61 ms 82 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 170 ms 212 ms 220 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 56 ms 107 ms 77 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 * 44 ms 164 ms TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178
.114]
6 22 ms 16 ms 17 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 167 ms 23 ms 18 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
8 104 ms 25 ms 18 ms 196.44.0.75
9 42 ms 65 ms 49 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

10 168 ms 105 ms 44 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
11 70 ms 106 ms 40 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
12 59 ms 144 ms 203 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
13 96 ms 168 ms 61 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 159 ms 66 ms 77 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
15 204 ms 93 ms 78 ms mybroadband.co.za [41.203.21.137]

Trace complete.

C:\Users\ljurgens>tracert www.cisco.com

Tracing route to e144.dscb.akamaiedge.net [2.19.144.170]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.1
2 55 ms 58 ms 14 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 159 ms 256 ms 169 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
4 30 ms 156 ms 92 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 216 ms 215 ms * TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178
.98]
6 303 ms 222 ms 201 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
7 423 ms 249 ms 362 ms 176.67.177.131
8 * 170 ms * 176.67.177.133
9 586 ms 409 ms 282 ms 195.66.236.168
10 * 283 ms 294 ms 2.19.144.170

Trace complete.
 
ApacheSting said:
@Mweb Guy
Since yesterday afternoon, I have been having issues accessing certain websites, like www.standardbank.co.za, www.cisco.com, www.mybroadband.co.za and MWEB sites takes forever to open.Please could you try to assist me further as I can't even download apps from google playstore. This has been very frustrating for me and I have doen the reseting of the router and MWEB even reset my account, with the same issue. I can tracert to some of the sites but the webpage itself doesnt open and basically just hangs.
I even tried different browsers and computers with the same effect, I had to type this post using my 3g.
C:\Users\ljurgens>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 18 ms 3 ms 3 ms 192.168.1.1
2 138 ms 61 ms 82 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 170 ms 212 ms 220 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 56 ms 107 ms 77 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 * 44 ms 164 ms TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178
.114]
6 22 ms 16 ms 17 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 167 ms 23 ms 18 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
8 104 ms 25 ms 18 ms 196.44.0.75
9 42 ms 65 ms 49 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

10 168 ms 105 ms 44 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
11 70 ms 106 ms 40 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
12 59 ms 144 ms 203 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
13 96 ms 168 ms 61 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 159 ms 66 ms 77 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
15 204 ms 93 ms 78 ms mybroadband.co.za [41.203.21.137]

Trace complete.

C:\Users\ljurgens>tracert www.cisco.com

Tracing route to e144.dscb.akamaiedge.net [2.19.144.170]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.1
2 55 ms 58 ms 14 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 159 ms 256 ms 169 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
4 30 ms 156 ms 92 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 216 ms 215 ms * TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178
.98]
6 303 ms 222 ms 201 ms 197-84-4-195.cpt.mweb.co.za [197.84.4.195]
7 423 ms 249 ms 362 ms 176.67.177.131
8 * 170 ms * 176.67.177.133
9 586 ms 409 ms 282 ms 195.66.236.168
10 * 283 ms 294 ms 2.19.144.170

Trace complete.
Click to expand...

Morning ApacheSting

I wouldl ike to look into this from our side. Please can you PM me the MWEB email address or username so that I can do so.
 
My first call to Mweb customer support in 3 years...what a big dud. No answering after holding two times for ten+ minutes at least until their system bomb out. Bloody useless, Mweb :(
After recent line problems(weather related) I am being throttled to 1Mbps on my 4 Mbps line. My usage up to now has only been 138 Gig, and it is definitely Mweb throttling me, as my WA backup account is going at full blast. Based upon previous months the 138Gig is well below normal.
Given that most of my family is in the USA this Christmas and we expect to do some heavy Skyping, this is not acceptable service in the least. Get you Technical Services sorted out - I don't care if it Sunday or the 23rd of December, I expect quality service, I am paying for it.
 
Gathu said:
My first call to Mweb customer support in 3 years...what a big dud. No answering after holding two times for ten+ minutes at least until their system bomb out. Bloody useless, Mweb :(
After recent line problems(weather related) I am being throttled to 1Mbps on my 4 Mbps line. My usage up to now has only been 138 Gig, and it is definitely Mweb throttling me, as my WA backup account is going at full blast. Based upon previous months the 138Gig is well below normal.
Given that most of my family is in the USA this Christmas and we expect to do some heavy Skyping, this is not acceptable service in the least. Get you Technical Services sorted out - I don't care if it Sunday or the 23rd of December, I expect quality service, I am paying for it.
Click to expand...

Hi Gathu

Our call centre is experiencing high call vloumes.

Please allow me the opportunity to look into this from our side. PM me the MWEB email address or username so that I can do so and provide you with feedback.
 
MWEB Guy said:
Hi Gathu

Our call centre is experiencing high call vloumes.

Please allow me the opportunity to look into this from our side. PM me the MWEB email address or username so that I can do so and provide you with feedback.
Click to expand...

After a third try I got through. My problem was solved (had to reset my account for a new IP address). The lady on the phone was pretty good, so an A+ on that, but a F- minus on my calls disconnecting after holding for an extended period of time. Even Telkom manage to not disconnect me after 30 minutes+ of holding. Thanks for your quick reply.
 
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