cybershark
Expert Member
wlm, skype major disconnect issues
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MWEB Uncapped ADSL Feedback - Part 2
- Thread starter rpm
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+1000
1) when did the problem start
Well the most recent has been about 2 weeks ago. But this has happened before. Not to mention that it has always seemed to stop a Youtube vid from loading because it seems to be switching over to MWEBs youtube cache?
2) nature of the problem (slow, just buffers, freezes, etc)
Seems to switch between all of those issues. But the worst thing is that ceases to load the stream and you have to refresh it about 2-3 times before its starts streaming properly.
3) youtube stream speed
Generally 360p but have to switch down to 240p now quite often to get the stream working without buffering!
4) does it happen on another PC/device when tested.
Yes, happens all my machines
5) account type
1Mbps Uncapped premium
6) Region
La Mercy, Durban
7) are you able to stream from another similar site and what is the experience like (dailymotion, metacafe, vimeo, veoh, etc)
Well I just went to try out dailymotion and metacafe, I can confirm that both their streams work fine with no issues at all.
Well the most recent has been about 2 weeks ago. But this has happened before. Not to mention that it has always seemed to stop a Youtube vid from loading because it seems to be switching over to MWEBs youtube cache?
2) nature of the problem (slow, just buffers, freezes, etc)
Seems to switch between all of those issues. But the worst thing is that ceases to load the stream and you have to refresh it about 2-3 times before its starts streaming properly.
3) youtube stream speed
Generally 360p but have to switch down to 240p now quite often to get the stream working without buffering!
4) does it happen on another PC/device when tested.
Yes, happens all my machines
5) account type
1Mbps Uncapped premium
6) Region
La Mercy, Durban
7) are you able to stream from another similar site and what is the experience like (dailymotion, metacafe, vimeo, veoh, etc)
Well I just went to try out dailymotion and metacafe, I can confirm that both their streams work fine with no issues at all.
JohnJuniorV3
Expert Member
- Joined
- Dec 21, 2011
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- 1,524
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- 166
Mybroadband local
Test conducted on 2/28/2013 8:21:24 PM
Download Speed: 2070 kbps (258.8 KB/sec transfer rate)
Upload Speed: 432 kbps (54 KB/sec transfer rate)
Latency: 37 ms
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ping www.mybroadband.co.za
Pinging www.mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=15ms TTL=50
Reply from 41.203.21.137: bytes=32 time=14ms TTL=50
Reply from 41.203.21.137: bytes=32 time=15ms TTL=50
Reply from 41.203.21.137: bytes=32 time=15ms TTL=50
Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 15ms, Average = 14ms
C:\Windows\system32>tracert -d www.saix.net
Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms 192.168.1.1
2 10 ms 11 ms 11 ms 41.132.52.1
3 13 ms 12 ms 12 ms 197.80.132.142
4 12 ms 12 ms 12 ms 196.22.189.3
5 17 ms 13 ms 14 ms 196.22.169.241
6 13 ms 12 ms 12 ms 197.80.4.141
7 14 ms 13 ms 13 ms 197.80.4.117
8 13 ms 12 ms 12 ms 196.43.25.137
9 35 ms 33 ms 34 ms 196.43.11.22
10 * * * Request timed out.
11 * * 196.43.11.22 reports: Destination net unreachable.
Trace complete.
C:\Windows\system32>tracert -d www.mybroadband.co.za
Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms 192.168.1.1
2 11 ms 10 ms 11 ms 41.132.52.1
3 12 ms 13 ms 11 ms 196.22.169.158
4 12 ms 13 ms 12 ms 196.22.189.3
5 15 ms 14 ms 14 ms 196.22.169.241
6 13 ms 12 ms 12 ms 197.80.4.141
7 13 ms 62 ms 13 ms 196.22.161.134
8 16 ms 16 ms 15 ms 196.44.0.223
9 15 ms 14 ms 14 ms 196.44.31.99
10 15 ms 14 ms 15 ms 196.30.1.22
11 14 ms 13 ms 14 ms 196.30.156.136
12 15 ms 15 ms 14 ms 196.30.213.108
13 15 ms 15 ms 15 ms 41.72.136.53
14 14 ms 14 ms 14 ms 41.203.21.137
Trace complete.
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert -d www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms 192.168.1.1
2 11 ms 11 ms 10 ms 41.132.52.1
3 12 ms 12 ms 12 ms 197.80.132.142
4 12 ms 12 ms 12 ms 196.22.189.2
5 193 ms 190 ms 190 ms 196.22.169.225
6 190 ms 194 ms 193 ms 197.80.5.7
7 191 ms 190 ms 190 ms 176.67.177.131
8 193 ms 193 ms 194 ms 195.50.124.133
9 195 ms 195 ms 195 ms 4.69.166.137
10 195 ms 194 ms 227 ms 4.69.139.74
11 194 ms 194 ms 194 ms 212.113.14.222
12 * * * Request timed out.
13 * * * Request timed out.
14 190 ms 190 ms 189 ms 132.185.254.93
15 196 ms 198 ms 199 ms 132.185.255.165
16 196 ms 195 ms 195 ms 212.58.246.92
Trace complete.
Its not my ping but my sync speed is dropping lower and lower resulting in lower speeds!
Hummercellc
Expert Member
Can't access Google drive tonight and Skype won't connect on Mweb DSL Business static IP account & my home shaped account??, switched to Cell C 3G and works fine.....
Mweb please fix what ever is buggy....
Mweb please fix what ever is buggy....
DarkStarZN
Well-Known Member
- Joined
- Jan 10, 2010
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- 133
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- 16
The Chatango service is also affected by this. I am unable to chat in Chatango chat rooms because of the network issues. Messages come through fine on my side, but I cannot send messages. They just 'disappear'.
- Joined
- Apr 13, 2010
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I have set your line to sync at up to 4Mb and I have reauthed your account.
Allow 30 minutes then restart your router and test.
Hi Mweb Guy
I've been an Mweb customer with 4Mbps uncapped for over 2 years - I'm on premium.
Since the SEACOM incident a couple of weeks back, streaming anything has become impossible at my house in Bryanston area. I used to be able to stream YouTube, Netflix, Hulu etc flawlessly without more than 1 or two buffers lasting a second or two each.
Now, I can't stream anything at all. I swear, Youtube, no matter what quality, buffers every 10 seconds. I can't watch anything on Hulu or Netflix - it buffers for 10 minutes and then plays for 1 minute. It will take me 24 hours to watch a 1 hour movie. The AppleTV that I bought can just as well go to the dustbin 'cause i can't do anything with it.
When I put my FNB ADSL account details into my router, I don't have any of these issues and I can even stream Hulu in HD.
So I donno what to do. The same happens when I remote desktop into my servers at the office. With M-Web, the connection freezes every every couple of minutes where I can't do anything and then it comes back on again. With FNB or Telkom account is's a breeze.
I've even tried a new ADSL modem with M-Web settings but that also didn't help. Connecting with LAN cable instead of wifi also doesn't make a difference.
I'm not a heavy user - I use around 50 - 70GB per month. What else can I do?
I've been an Mweb customer with 4Mbps uncapped for over 2 years - I'm on premium.
Since the SEACOM incident a couple of weeks back, streaming anything has become impossible at my house in Bryanston area. I used to be able to stream YouTube, Netflix, Hulu etc flawlessly without more than 1 or two buffers lasting a second or two each.
Now, I can't stream anything at all. I swear, Youtube, no matter what quality, buffers every 10 seconds. I can't watch anything on Hulu or Netflix - it buffers for 10 minutes and then plays for 1 minute. It will take me 24 hours to watch a 1 hour movie. The AppleTV that I bought can just as well go to the dustbin 'cause i can't do anything with it.
When I put my FNB ADSL account details into my router, I don't have any of these issues and I can even stream Hulu in HD.
So I donno what to do. The same happens when I remote desktop into my servers at the office. With M-Web, the connection freezes every every couple of minutes where I can't do anything and then it comes back on again. With FNB or Telkom account is's a breeze.
I've even tried a new ADSL modem with M-Web settings but that also didn't help. Connecting with LAN cable instead of wifi also doesn't make a difference.
I'm not a heavy user - I use around 50 - 70GB per month. What else can I do?
Move to another ISP?
MyWorld
Executive Member
Eish, seems MWEB just can't keep it together lately, not only do we not have water here in our town, now my internet is down the drain as well.
Test conducted on Thu 28 Feb 2013 11:44:55 PM SAST
Download Speed: 1078 kbps (134.8 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 419 ms
Test conducted on Thu 28 Feb 2013 11:44:55 PM SAST
Download Speed: 1078 kbps (134.8 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 419 ms
- Joined
- Apr 13, 2010
- Messages
- 10,689
- Reaction score
- 7
Hi Superhero
If you having trouble with youtube, please supply me with the following info I will make sure the engineers get it.
1) when did the problem start
2) nature of the problem (slow, just buffers, freezes, etc)
3) youtube stream speed
4) does it happen on another PC/device when tested.
5) account type
6) Region
7) are you able to stream from another similar site and what is the experience like (dailymotion, metacafe, vimeo, veoh, etc)
Also include the time of day these problems occur.
Thanks you in advanced.
Drifter
Honorary Master
Yes, that ^^^^^. Been a MWET customer since I got Internet at home, started with a 56k dialup, then 384k ADSL, going on, goodness, 8 years, more? The wheels have come off and it's time to look for a better offering. The 4Mbps is just not that.
- Joined
- Apr 13, 2010
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- 10,689
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Eish, seems MWEB just can't keep it together lately, not only do we not have water here in our town, now my internet is down the drain as well.
Test conducted on Thu 28 Feb 2013 11:44:55 PM SAST
Download Speed: 1078 kbps (134.8 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 419 ms
Hi MyWorld
Are you still having any issues regarding your connection? Please can you do a speedtest and let me know what the results are.
Hi Mweb Guy
I trialed the 4Mbps first week (I think) of Feb and but did not have a good experience after a couple of call to your call centre and Telkom, I figured problem was Telkom (120ms latency to JHB server) hence speeds were sporadic anywhere between (177kb-800Kb). I eventually after 3 weeks told telkom to upgrade the line as it never worked to 4Mbps and now got the Mweb throttled 4Mbps account, but I got this new account I get a never ending cycle of AUP acceptance for first use.
Is this supposed to be accepted everytime I access the internet. I spend from 5-7pm with call centre yesterday as i had to leave at 7pm, it seemed working (frustratingly so) but when I got home after 10pm the problem returned again and am probably thinking this is never gonna work. or at least if it doesn't work today then maybe this is not for me.
Yesterday and pretty much every time I clear my browser history, caches, cookies etc. but this landing page keeps coming back up until this morning. When the callcentre agents remove it why does it keep coming back?
please help
--Busy cancelling this account now! Mweb didn't working for me I suppose
I trialed the 4Mbps first week (I think) of Feb and but did not have a good experience after a couple of call to your call centre and Telkom, I figured problem was Telkom (120ms latency to JHB server) hence speeds were sporadic anywhere between (177kb-800Kb). I eventually after 3 weeks told telkom to upgrade the line as it never worked to 4Mbps and now got the Mweb throttled 4Mbps account, but I got this new account I get a never ending cycle of AUP acceptance for first use.
Is this supposed to be accepted everytime I access the internet. I spend from 5-7pm with call centre yesterday as i had to leave at 7pm, it seemed working (frustratingly so) but when I got home after 10pm the problem returned again and am probably thinking this is never gonna work. or at least if it doesn't work today then maybe this is not for me.
Yesterday and pretty much every time I clear my browser history, caches, cookies etc. but this landing page keeps coming back up until this morning. When the callcentre agents remove it why does it keep coming back?
please help
--Busy cancelling this account now! Mweb didn't working for me I suppose
Last edited:
copacetic
King of the Hippies
Need to cancel today, spent ages on the phone waiting for a consultant, and have not received cancellation form yet.
Help please!
Help please!
- Joined
- Apr 13, 2010
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- 10,689
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Hi Gerhardva
I checked the account and notice that our Technical Specialist was in contact with you recently. If you have any other outstanding issues, please let me know so that I can look into this from our side.
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- Apr 13, 2010
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- 10,689
- Reaction score
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Hi pirata
Please allow me the ooportunity to look into this for you from our side. I require your MWEB credentials, please can you PM me the MWEB email address or username.
I will provide you feedback as soon as possible.
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