My Adsl forum making a difference?

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JasonX

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Found the following on the new Iburst Support Blog (http://www.iburst.co.za/default.aspx?link=blogs_support_blog&blogs=1#Comments)

MyADSL
Ed Hall | Monday, October 16, 2006 | 22:24
I would like to say something about the MyADSL forum members...

This is an important forum and I certainly respect and take every comment posted on the forum seriously. I don't visit the forum as often as I should. Alot of the comments have prompted improvement in our service and I have had some great suggestions from the forum.

Thanks to the MyADSL forum guys.

Cheers
Ed
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Ed Hall also explains the new billing system that has allot of My Adsl forum members very angry the last month or so.

I think they should create a link to this blog on their homepage so that all new subscribers can read this before signing up for the service.

You think myadsl are taken seriously?
 
"I don't visit the forum as often as I should."

Just some more soothing, pacifying lip service from iBust. If Ed was serious, he would not make an admission like this.
 
8321 said:
Just some more soothing, pacifying lip service from iBust. If Ed was serious, he would not make an admission like this.
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+1

If he took it so seriously, he would visit more often. He never replied to the tower numbers thread. Like, WHOAH! it's so important and valuable inputs, but he is like here once every 45 days.

And Ed, the Northcliff tower is still SHlT!
 
Well according to the website the tower numbers are confidential information and it could comprimise the security of the network when releasing it.

hehe
 
Well about those tower numbers.. they are sorting out that idea of giving the numbers to Seburn and those guys.

Which is all we need, so thats not really much of a problem as long as it works.

Of course the time it took to get that response want great, but at least they are doing something about it.
 
You people really don't realise how lucky you are. At least iBurst communicates with its clients, and their network for the most part actually works.

You should try Sentech. Their whole network goes down for a WHOLE DAY NATIONWIDE, and they say NOTHING.
 
Interesting discussion :).

This forum's history with WBS (iBurst SA) has been something of a love & hate relationship - mainly bcos a lot of effort went into getting WBS to participate here regularly, and despite many promises from WBS [now iBurst SA] that participation would be increased, this has still not yet happened.

I would like iBurst SA to keep those promises and have a dedicated on-forum support representative available for forumites, like Vodacom & MTN have in those respective MyADSL forums.
 
GreatBigMouth said:
Why don't you e-mail them about it?
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Numerous communications [verbal & written] in the past made no difference, and whilst I have never communicated with Ed, I would like to think that Ed will read & reply to my rather critical posts on the subject.
 
Donovan said:
You people really don't realise how lucky you are. At least iBurst communicates with its clients, and their network for the most part actually works.

You should try Sentech. Their whole network goes down for a WHOLE DAY NATIONWIDE, and they say NOTHING.
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What do you mean Lucky???
We're paying for what was advertised by wbs and we expect to get what we're paying for, luck has nothing to do with it.

As for sentech well I could not care less if it died altogether since I'll never be using their system.
 
Yes, but doesn’t support come with that package.

I would really hope so!!!

I don’t have that many issues, I would just like some feedback when I report a problem.
I recently sent an email to the accounts department, it was read two days later and 4 days on I have still not received a reply. That sucks.
I don’t know whether the problem was fixed, should I just keep on sending them emails and flood their mailboxes until I get a response?
 
JasonX said:
should I just keep on sending them emails and flood their mailboxes until I get a response?
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You'll probably need to send them a few more e-mails. Don't complain about the Iburst helpdesk so much, as I can assure you they are way better than Telkom or Sentech's support department. ;)
 
GreatBigMouth said:
You'll probably need to send them a few more e-mails. Don't complain about the Iburst helpdesk so much, as I can assure you they are way better than Telkom or Sentech's support department. ;)
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Thats the problem here in sa as companies follow others in regards to service or nonservice.
Lets look at what you said, "Don't complain about the Iburst helpdesk so much, as I can assure you they are way better than Telkom or Sentech's support department"
Now thats alot of BS, why should they try to be just a little better than those companies you mentioned, they should try their best to give a good service regardless of what other companies do.

We as customers should complain if any company does not try their best in the service they give us, and until all of us in this country stand up and refuse to except second best service companies will do just as they like.
 
MrH said:
We as customers should complain if any company does not try their best in the service they give us,
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Tell that to Telkom! There have been countless complaints to them in the past, and there still are.... Did it make ANY difference? :confused:
 
GreatBigMouth said:
Tell that to Telkom! There have been countless complaints to them in the past, and there still are.... Did it make ANY difference? :confused:
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It's actually quite simple if all the people that use telkom stood together and stopped using their service then it would make a difference.
The only way to get companies inline is to take a tuff stand and force them to change, but it seems that most people in sa don't have the backbone to take such a stand.:rolleyes:
 
MrH said:
but it seems that most people in sa don't have the backbone to take such a stand.:rolleyes:
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I for one won't stop using my broadband service to have a type of "strike". It's the user's loss, not Telkom's. They won't care if people stop using their service, since their users all signed contracts.
 
GreatBigMouth said:
I for one won't stop using my broadband service to have a type of "strike". It's the user's loss, not Telkom's. They won't care if people stop using their service, since their users all signed contracts.
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What I'm talking about is the broader picture and stop all services offered by telkom as that will force them to change or go under, same should apply to any other service in sa (not only telecoms/internet).

Going by your first sentence thats exactly what they rely on and fits the point I was talking about in the first place about most sa customers.:rolleyes:
 
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