My Experience canceling ADSL/LINE so far - Good

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Ewie

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Well after reading all the horror stories of people waiting months for cancellation of their ADSL / LINE
I dreaded the day I had to cancel, well I send My cancellation documents on the 9'th of March 2018.

Received a Call this morning / asking reasons etc , and the normal stuff.

Got a email confirming the cancellation just afterwards, so now will just have to wait and see if this happen end of month but everything seem fine.

Please note of the following:

• Cancellation Order Number: 194xxxxxA
• Your Request to Cancel Line: 0117xxxxxx
• Cancellation Effective Date: 09/04/2018
• Order backdated: 09/03/2018
• Cancellation of line: 0117xxxxxx is now done and pending.


Lets see,
 
Ewie said:
Well after reading all the horror stories of people waiting months for cancellation of their ADSL / LINE
I dreaded the day I had to cancel, well I send My cancellation documents on the 9'th of March 2018.

Received a Call this morning / asking reasons etc , and the normal stuff.

Got a email confirming the cancellation just afterwards, so now will just have to wait and see if this happen end of month but everything seem fine.

Please note of the following:

• Cancellation Order Number: 194xxxxxA
• Your Request to Cancel Line: 0117xxxxxx
• Cancellation Effective Date: 09/04/2018
• Order backdated: 09/03/2018
• Cancellation of line: 0117xxxxxx is now done and pending.


Lets see,
Click to expand...

Received the same thing yet on their system the cancellation date is 1 year later when I enquired it. Make sure to check if you have dial tone on the 09/04. If you still have dial tone, PM TelkomzZa, he will be able to sort you out.
 
I just filled out a form and sent it to Telkom. Gave my 30 days notice. The cancellation went as expected with zero issues and billing ceased when I expected it to. Did not have to speak to a single person.
 
I cancelled online with the self service portal (Telkom home page and login).
I did this for a landline and a mobile contract.
 
You guys seem lucky. I cancelled but never happened and since nothing was plugged into the line at all I did not check. So emails back and forth then handed over to debt collectors then a day before they write the line of it was canceled.

After that the bills kept on coming. 2 months after that it got credited.

Never want to go through that exoerience again. Was horrible.
 
WalkWithMe said:
I cancelled online with the self service portal (Telkom home page and login).
I did this for a landline and a mobile contract.
Click to expand...

I am looking for the portal now but can't find the cancellation section - please advise?
 
I didn't give 30 days notice, so they charged me a termination fee. Bastards, at least I will never be using them ever again.
 
I sent through notice of cancellation on 25 Feb. I was in a meeting on the 3rd when I got a call from Telkom which I couldn’t answer. No other attempt at contact. I phoned today to check on the status and was told that it hadn’t been processed yet because I was unresponsive. Apparently, despite the effort to fill in that form - a human still needs to check if you really really want to cancel. If they don’t contact you, they don’t process your cancellation.
 
Mine took more than 3 months to cancel but I think that was due to my line being down and my account being kept open until those issues were resolved.

Eventually I got them to credit my account and then cancel the line.
 
After phoning the call center yesterday, Telkom have now immediately terminated my line instead of end March (the 30 day notice period). Great.
 
IzZzy said:
After phoning the call center yesterday, Telkom have now immediately terminated my line instead of end March (the 30 day notice period). Great.
Click to expand...

which department did you speak to in the call center?
 
IzZzy said:
Billing. And then I pressed 4 for speaking to an operator
Click to expand...

i think you got the luck of the draw getting someone with half a brain on the other end of the line. I have been through the same channel with no luck. Will keep trying though.
 
I managed to cancel mine, but i'm still being billed for it,
Telkom is in such a state
 
Well , Need to give feedback. so the cancellation was done 19/03, was still billed on the 09/04, and a month later was credited for the full amount. As I new it was coming and did not want to wait for them to refund me I did not pay the account for April, so had a marginal charge of R5 for late payment on the account, which i have now settled, as I did no want to go through the refund process, so I am now free from telkom, apparently you can now do this process from the website from 1 May.,
 
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