medicnick83
Paramedic
Hi all,
Well have I got a story to share with you guys!
Ok, so recently I got a Samsung Galaxy S4 and am very happy, I use the phone and do all my goodies and blah blah blah - I notice my account is going up and up and up - But I think it's all my 3 contracts "amount" in 1 - something tells me to stop and to confirm with Vodacom.
Okay, first off, my main issue is that I didn't have a data bundle on my contract and I was being billed "out of data bundle" prices - that fault, I accept is my own.
So I chat to Vodacom and I ask the guy to activate the MyGIG 1GB Internet promo (R149 - and what does he do? He activates the Advanced 1GB package (R285!!!)
I ask him other stuff, he basically answers - but everything is wrong and this guy is supposed to know his stuff!
And lucky for me, I repeated everything back to the consultants (as I always do) so to explain my understanding and confirm that I understand correctly.
Anyways, I end the call, carry on my day and then I check my bill again (on www.vodacom.co.za) and it continues to rise, but now is R800 more!
So I call again, this time, I get a consultant Rushana (spelling!) and she and I chat, basically, everything the 1st consultant told me, is wrong, she logs a dispute and wants to listen to the conversation that I had with the first consultant and thus, will call me tomorrow (or today) and ya.
She just finished calling me and basically not only did the 1st consultant cause my account to get soft locked, he added the wrong bundle as well as some other stuff.
Rushana (spelling!) explained everything correctly, and confirmed the 1st consultant will be dealt with (if they do anything that is) and ya, I still have a massive Vodacom bill coming which is IN PART my fault.
The interesting part is how she said that she is very concerned at the information the consultant (original bugger who messed my entire account up) gave me, nothing was basically correct - so clearly, there is a major issue with the knowledge of the staff who work at Vodacom.
I will admit that the @Vodacom111 & @Vodacom guys on Twitter were very helpful though I like to think Rushana did all the grunt work for me... it was simple requests, nothing to difficult and Vuyo in the Data side of Vodacom messed everything up.
Paramedics have to attend CPD/CME's in order to keep our skills up (it's a legal requirement) and I think the staff of Vodacom should be forced to do the same cause there are so many who haven't got a clue but having said that, others like MTN or Cell C are worse!
Well have I got a story to share with you guys!
Ok, so recently I got a Samsung Galaxy S4 and am very happy, I use the phone and do all my goodies and blah blah blah - I notice my account is going up and up and up - But I think it's all my 3 contracts "amount" in 1 - something tells me to stop and to confirm with Vodacom.
Okay, first off, my main issue is that I didn't have a data bundle on my contract and I was being billed "out of data bundle" prices - that fault, I accept is my own.
So I chat to Vodacom and I ask the guy to activate the MyGIG 1GB Internet promo (R149 - and what does he do? He activates the Advanced 1GB package (R285!!!)
I ask him other stuff, he basically answers - but everything is wrong and this guy is supposed to know his stuff!
And lucky for me, I repeated everything back to the consultants (as I always do) so to explain my understanding and confirm that I understand correctly.
Anyways, I end the call, carry on my day and then I check my bill again (on www.vodacom.co.za) and it continues to rise, but now is R800 more!
So I call again, this time, I get a consultant Rushana (spelling!) and she and I chat, basically, everything the 1st consultant told me, is wrong, she logs a dispute and wants to listen to the conversation that I had with the first consultant and thus, will call me tomorrow (or today) and ya.
She just finished calling me and basically not only did the 1st consultant cause my account to get soft locked, he added the wrong bundle as well as some other stuff.
Rushana (spelling!) explained everything correctly, and confirmed the 1st consultant will be dealt with (if they do anything that is) and ya, I still have a massive Vodacom bill coming which is IN PART my fault.
The interesting part is how she said that she is very concerned at the information the consultant (original bugger who messed my entire account up) gave me, nothing was basically correct - so clearly, there is a major issue with the knowledge of the staff who work at Vodacom.
I will admit that the @Vodacom111 & @Vodacom guys on Twitter were very helpful though I like to think Rushana did all the grunt work for me... it was simple requests, nothing to difficult and Vuyo in the Data side of Vodacom messed everything up.
Paramedics have to attend CPD/CME's in order to keep our skills up (it's a legal requirement) and I think the staff of Vodacom should be forced to do the same cause there are so many who haven't got a clue but having said that, others like MTN or Cell C are worse!
I have had to speak to the line manager twice in one week, and then she herself does not return your call. LOL 