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Fudzy
Guest
You should move to Afrihost, I hear their FUP/shaping/throttling policies are a lot less strict.
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My MWEB hellopeter. avoid mweb like the plague
- Thread starter ian_stagib
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You should move to Afrihost, I hear their FUP/shaping/throttling policies are a lot less strict.
ian_stagib
Well-Known Member
Average by who's standards? Do you think that in south africa we should never even consider being able to stream hd content from online tv providers? How much do you think average is for other countries where they have triple play? It is obvious to see when people have the ability to use more of the internet they do, and they experience many new things about it. People that only have a 2gb account only tend to use their line for emails and minor browsing. If they upgrade to 10gb then they suddenly figure out that youtube is fun, get uncapped and now they can do a whole lot more. Do you see where I'm going? Just because you feel that average is only 10gb doesn't mean that there aren't artificial reasons for that average and that those artificial reasons (strict isp's) are fair. We keep crying out for proper uncapped internet in south africa, why then do you think that you should be limited by these means.
The_Unbeliever
Honorary Master
PsyWulf
Honorary Master
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Business lines are available for lower contention,home accounts are by design not built to be running at maximum line speed for extended durations so your point on HD content is moot
All I see when reading your posts is "blah blah why can't I do what I want with my line as much as i like"
If you want dedicated bandwidth 24/7 get diginet or Business DSL to a degree.
ian_stagib
Well-Known Member
I throttle my downloads to 250 (i had it at 300 before the 12th of this month, which was working fine until the steam summer sales came along and I couldn't always predict when there would be an unexpected download), and turn it off while gaming. Anything extra is from general usage (browsing and gaming).
And do you really think that taking the numbers i provided for the beginning of the year is what constitutes a fair argument? take the numbers for july. The worst day was 27gb (a far cry from your stating my average to be 29).
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Fudzy
Guest
NOOOOOOOOOOOOOOOOOOOOOO
I know, it was difficult to type that sentence.
unskinnybob
Expert Member
I download like a boss and MWeb has never sent me any warnings. Apart from banking, no SSL. Tons of torrents. Tons of games. Mega tons of porn.
ian_stagib
Well-Known Member
Can anyone at least agree with what I was clearly trying to do? Try to get the most out of my line under a fair usage? And that I tried to communicate with Mweb but that they weren't very good in their communications with me?
I leave this now up to everyone else to decide for themselves. I'm just happy I put it out there. We should also all very much then consider how far south africa is behind then. We see lots of good news about how our uncapped products are slowly catching up to the rest of the world but then again, I think we should compare our business products with the rest of the world's standard uncapped products cause I would be very surprised if they had an experience like this on their lines.
I'll probably get a business line when afrihost makes a bundle for it like they do with their shaped product. I'm really hoping the move to afrihost will be a pleasant one and I look forward to providing a review in future.
I leave this now up to everyone else to decide for themselves. I'm just happy I put it out there. We should also all very much then consider how far south africa is behind then. We see lots of good news about how our uncapped products are slowly catching up to the rest of the world but then again, I think we should compare our business products with the rest of the world's standard uncapped products cause I would be very surprised if they had an experience like this on their lines.
I'll probably get a business line when afrihost makes a bundle for it like they do with their shaped product. I'm really hoping the move to afrihost will be a pleasant one and I look forward to providing a review in future.
ian_stagib
Well-Known Member
How much do you download in a month / day?
PsyWulf
Honorary Master
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Perhaps,but you didn't really try to lower the overall usage other than "limiting" yourself a bit later,you'd have to have adjusted the usage quite a bit to get your overall healthy
We aren't the rest of the world,and overseas providers with far better networks are moving to more specific guidelines in their AUPs
I'll probably get a business line when afrihost makes a bundle for it like they do with their shaped product. I'm really hoping the move to afrihost will be a pleasant one and I look forward to providing a review in future.
Regular afrihost home account might leave you more foaming at the mouth,since they actually just throttle you after excessive usage ( 450ish Gig a month I think was approximate threshold )
ian_stagib
Well-Known Member
I don't mind the throttling, really. I mind the nasty letters and the lack of communication. The reason you automate things is because you don't have the time to micromanage (and i guess that's also another reason why you have an uncapped line, no micromanaging). So I'll be happier with that to be honest. None of this "may not have unattended downloads" nonsense, cause seriously... who isn't going to leave a download running when they're waiting for a linux distro
I have been with Mweb for Easily 6 - 7 Years, never had an issue, when I first took up there 4MB uncapped package, I received a warning within the first couple months, started to only download when I got home from work and stopped them when I left for work the next day and have had zero issues since EXTREMELY Happy with MWEB. I average between 200GB - 500GB every month.
EXTREMELY Happy with MWEB. I average between 200GB - 500GB every month.Thanks for the overshare unskinnybob
Seriously though I think your response is great as it clearly illustrates that the product is not overly limited and certainly allows the user to go a little wild (or is that Girls Gone Wild in your case?).
Drukkie made a comment further up suggesting that instead of imposing a throttle we simply cut the account, but I really want to stress that this really isn't the case.
Our Acceptable Usage Policy has been discussed here many times and what we do is to examine user behavior patterns based on a number of criteria, including potential shaping bypasses and extended periods of continuous high speed downloading.
On those criteria we generally end up with a very small list of users who need to be issued a warning. If after issuing the warning we do not receive acknowledgement and there is no significant change in the users pattern of behavior we issue further warnings and ultimately if we have to issue a 3rd warning the customer is advised to move to a more appropriate product or have the account terminated.
The final tally of accounts that we end up terminating on this basis is a very very short list and if we were in fact employing this purely as a mechanism to reduce network costs as an alternative to throttling it would not really be working very well
The bottom line is that as much as we may hate them rules are rules and however lenient and forgiving your rule set may be at some point you still have to have a mechanism in place to enforce them and ensure that there is a degree of accountability for not following them.
ian_stagib
Well-Known Member
Thanks for the overshare unskinnybob
Seriously though I think your response is great as it clearly illustrates that the product is not overly limited and certainly allows the user to go a little wild (or is that Girls Gone Wild in your case?).
Drukkie made a comment further up suggesting that instead of imposing a throttle we simply cut the account, but I really want to stress that this really isn't the case.
Our Acceptable Usage Policy has been discussed here many times and what we do is to examine user behavior patterns based on a number of criteria, including potential shaping bypasses and extended periods of continuous high speed downloading.
On those criteria we generally end up with a very small list of users who need to be issued a warning. If after issuing the warning we do not receive acknowledgement and there is no significant change in the users pattern of behavior we issue further warnings and ultimately if we have to issue a 3rd warning the customer is advised to move to a more appropriate product or have the account terminated.
The final tally of accounts that we end up terminating on this basis is a very very short list and if we were in fact employing this purely as a mechanism to reduce network costs as an alternative to throttling it would not really be working very well
The bottom line is that as much as we may hate them rules are rules and however lenient and forgiving your rule set may be at some point you still have to have a mechanism in place to enforce them and ensure that there is a degree of accountability for not following them.
Very diplomatic, but then my usage is the same as theirs so I get issues with the abuse dept. So all arguments as to how much I download is moot isn't it?
unskinnybob
Expert Member
I'll get back to you on my usage. Consider this: The network is under stress. My gaming/torrents/porn is getting throttled to compensate. Your SSL downloads aren't. Is that fair?
TonyA
Expert Member
Thanks for the overshare unskinnybob
Seriously though I think your response is great as it clearly illustrates that the product is not overly limited and certainly allows the user to go a little wild (or is that Girls Gone Wild in your case?).
Drukkie made a comment further up suggesting that instead of imposing a throttle we simply cut the account, but I really want to stress that this really isn't the case.
Our Acceptable Usage Policy has been discussed here many times and what we do is to examine user behavior patterns based on a number of criteria, including potential shaping bypasses and extended periods of continuous high speed downloading.
On those criteria we generally end up with a very small list of users who need to be issued a warning. If after issuing the warning we do not receive acknowledgement and there is no significant change in the users pattern of behavior we issue further warnings and ultimately if we have to issue a 3rd warning the customer is advised to move to a more appropriate product or have the account terminated.
The final tally of accounts that we end up terminating on this basis is a very very short list and if we were in fact employing this purely as a mechanism to reduce network costs as an alternative to throttling it would not really be working very well
The bottom line is that as much as we may hate them rules are rules and however lenient and forgiving your rule set may be at some point you still have to have a mechanism in place to enforce them and ensure that there is a degree of accountability for not following them.
Would you care to share how many warning letters (1st, 2nd and 3rd) and how many accounts you've actually issued since the inception of 4mb uncapped?
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Fudzy
Guest
500gb is still 100gb shy of your results if I average out the daily download totals you posted (avg. 20gb/day)
I'm sorry but perhaps I am missing something and you could explain. For 4 months (assuming since February as the Mweb rep has said), they have been giving you warning about your usage (and your obvious bypassing of the rules) and you are complaining that they are still giving you a chance to rectify it?
Ultimately though, they have made you aware of their terms and the rules you must abide by. Either A) abide by the rules and continue using their service in a fair manner or B) cancel your contract and try your luck with another ISP; although judging from what I have read, they would probably give you warnings as well. I'm sure you realise that if everyone thought like you, it would probably strain their networks and your speeds then would significantly decrease and the experience would be degraded; thus you would complain about that as well.
Try downloading less for a couple of week; like say 10-15 gigs (which is still a hell of a lot) and see if they still complain. If they do, then they may be too strict for your needs.
Also, just out of curiosity, assuming you download 20 gigs a day, how are you able to watch all the stuff that you are downloading?
Ultimately though, they have made you aware of their terms and the rules you must abide by. Either A) abide by the rules and continue using their service in a fair manner or B) cancel your contract and try your luck with another ISP; although judging from what I have read, they would probably give you warnings as well. I'm sure you realise that if everyone thought like you, it would probably strain their networks and your speeds then would significantly decrease and the experience would be degraded; thus you would complain about that as well.
Try downloading less for a couple of week; like say 10-15 gigs (which is still a hell of a lot) and see if they still complain. If they do, then they may be too strict for your needs.
Also, just out of curiosity, assuming you download 20 gigs a day, how are you able to watch all the stuff that you are downloading?
ian_stagib
Well-Known Member
Please go look back at the emails I wrote them. I agree to the fairness under stress. I even tried only downloading at night (between 10pm and 8am). That didn't satisfy them so what is a person supposed to do? The MAIN problem for me is that they just couldn't communicate with me as to how I can use it that suits both of us? Was my thought processes while trying to feel out the service not fair? If you think it isn't then maybe you should provide me with a better usage scenario? The fact remains that I asked them and showed them that I wanted to learn, but hey.. i must be the bad guy.