My Personal Experience

[will_i_a_m]

Good Day
I am a contract customer with Cell C since May 2013. I have had great service from Cell C since joining, but, experienced a gradual decline of their service level since taking on the contract. This December holidays, 19 December 2014 up until the 6th of January 2015, was the worst level of service ever from Cell C in Kleinmond(Western Cape).

Let me explain the factors of reasoning through my personal experience:
Data Connection: I would not have a data connection for some times during a day.
Data Throughput: When I had a data connection you could almost not do anything with it. I was unable to browse facebook, send pictures via Whatsapp.
Latency: I experienced a very high latency almost at every data connection I have made.
Voice: Some of the times I could not receive or make any phone calls. A Prompt with the message: “No Network Coverage” would appear.
Voice Quality: Most of the times you would be unable to hear the other person speaking because of background noises on the network / breaking up noise. I am located in the middle of the town where I stay and experience poor voice quality.

I have reported these issues to Cell C on numerous occasions but I am so demotivated when I am asked to complete your very “un-user friendly” Network complaint form. When I do fill in the form and have the issues investigated I am told that there is a coverage problem and there are plans to improve the coverage – when is this going to happen? In 10 years time? I have dealt with Ashley from your network team.

I have also enquired about ending my contract before the time but am not prepared to pay the settlement amount.

I bought a MTN sim for the duration of the holiday and it has been a pleasure using them as their network is fully operational!

My contract is coming to an end in May 2015 and I will be porting away from this terrible network.

Think carefully before you sign a contract with Cell C as you are locked in for the duration of the contract and above all they are now hiking their rates.

 

[Cell_C]

Hi williamveeden

Thank you for raising your concerns with us.

Please PM your number as we would like to assist you.

Regards
Cell C | TM

 

[will_i_a_m]

Hi williamveeden

Thank you for raising your concerns with us.

Please PM your number as we would like to assist you.

Regards
Cell C | TM

I was asked by Cell C to reply to this thread.

I have to say thank you to Cell C for assisting me change my contract number to prepaid and assigning a new prepaid number to my Cell C contract. The Cell C Rep was very helpful and friendly.

On my happy ending:
I've ported my number back(used to be with them before entering contract with Cell C) to Vodacom. I am as happy as can be. No more dropped calls, data speeds are awesome and I have LTE almost everywhere in the Cape Metro.

Vodacom also turned out to be cheaper than Cell C in my case. Everytime I want to call a non Vodacom subscriber I just buy a Talk for 20 bundle - that works out to 50c per minute - cheaper than Cell C!
When talking on-net (Vodacom to Vodacom) I just have to buy a bundle for R6 for 60 mins. Not so expensive as I thought for not being dropped!

Regards.

I was asked by Cell C to reply to this thread.

I have to say thank you to Cell C for assisting me change my contract number to prepaid and assigning a new prepaid number to my Cell C contract. The Cell C Rep was very helpful and friendly.

On my happy ending:
I've ported my number back(used to be with them before entering contract with Cell C) to Vodacom. I am as happy as can be. No more dropped calls, data speeds are awesome and I have LTE almost everywhere in the Cape Metro.

Vodacom also turned out to be cheaper than Cell C in my case. Everytime I want to call a non Vodacom subscriber I just buy a Talk for 20 bundle - that works out to 50c per minute - cheaper than Cell C!
When talking on-net (Vodacom to Vodacom) I just have to buy a bundle for R6 for 60 mins. Not so expensive as I thought for not being dropped! Data is faster than fast...

Regards.