My secondary decoder just keeps on scanning

[Mystic5]

My secondary decoder just scans then a mssg cums up saying DSTV signal not established & there could b a prob with installation I ph call centre & followed the instructions & was told the decoder could b faulty I then connected secondary decoder to my/primary cables & vice versa it works fine but the primary decoder justs scans, checked the LNB and its all secure Can some1 pls advise b4 I have to get a technician in to re-install

 

[ichigo]

My secondary decoder just scans then a mssg cums up saying DSTV signal not established & there could b a prob with installation I ph call centre & followed the instructions & was told the decoder could b faulty I then connected secondary decoder to my/primary cables & vice versa it works fine but the primary decoder justs scans, checked the LNB and its all secure Can some1 pls advise b4 I have to get a technician in to re-install

Had that before and just bought a new one

 

[SeRpEnT]

Happened to me after the power cable of the seconday decoder was accidentaly unplugged. Was annoying as hell. Some of the settings was lost and you will have to fix this in the menu of both decoders I think. If I remember correctly you have to phone DSTV and let them reset your signal or something. Hope it works.

 

[ISP cash cow]

My secondary decoder just scans then a mssg cums up saying DSTV signal not established & there could b a prob with installation I ph call centre & followed the instructions & was told the decoder could b faulty I then connected secondary decoder to my/primary cables & vice versa it works fine but the primary decoder justs scans, checked the LNB and its all secure Can some1 pls advise b4 I have to get a technician in to re-install

The decoder is more than likely damaged and may need replacing. If it is under insurance just take it into DSTV and they will test it and replace it for you.

If you do take it maybe just take in your secondary decoder as well so that they can pair the two of them back up again for you while you are there.