My Stop Order bounced, now what?

[marco]

I forgot to put money into my account and the subscription bounced. Now how do I get them to re submit it or at least give me an account number so I can deposit?
Their website gives me the normal run around and no info.
Is there a rep here that can help before they list me?

 

[Ockie]

I forgot to put money into my account and the subscription bounced. Now how do I get them to re submit it or at least give me an account number so I can deposit?
Their website gives me the normal run around and no info.
Is there a rep here that can help before they list me?

You can contact them on 0821946 and ask them to resubmit the debit order. You can also do a EFT into your account. Most banks have VSP loaded as a bank approved beneficiary...no need for you to know the bank account number. As the ref you put your Vodacom account number. Ixxxxx put the last number after the / but leave out the /

 

[Ockie]

mmmm you know...I am not sure on the / issue now. Let me rather double check it for you.

 

[satanboy]

You mean Debit Order.

 

[Lycanthrope]

I forgot to put money into my account and the subscription bounced. Now how do I get them to re submit it or at least give me an account number so I can deposit?
Their website gives me the normal run around and no info.
Is there a rep here that can help before they list me?

Can select from bank approved beneficiaries and use your account number as reference.

Also, could just go to the vodacom.co.za site and pay via credit card

 

[marco]

Thanks guys but still not sure what to do. I don't like credit cards and the bank will not resend it. Only VC can. Do I have to wait for a lawyers letter of demand?
The contract has no accounts email address nor has the website.

 

[Bl@nk]

dude just put money in your account, it keeps trying to debit your account till there's money in for it to debit. I did it a few times. Not the best thing to do but as long as it only happens once or twice it cool.

edit: also try phone 165 i think it is (accounts department). ask them to debit your account.

 

[CranialBlaze]

Dude, first call vodacom and ask if and then when they will resubmit the debit order. If its more than 5 days away and they not send the new date to the bank then diy.

Log into ur internet banking, add a public recipient and boom. You account number is the **** long one at the bottim of you bill, as in the page, got a few arrows around it.

Banks can't resubmit debit orders which is what vodacom has, a debut order is when a 3rd party takes money, a stop order is essentially a scheduled eft.

That concludes the leason.

Now in future I would suggest making sure their is enough money before debit order date as you bank will charge you for having to reject the debit order due to lack of funds, usually around R100 pet, vodacom will also add R30 per failed attempt, so basically your absent mindedness is very expensive, try addin a reminder on your phone.

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[FrankCastle]

Can't you just pay tthe acc at Pick n Pay.

 

[CranialBlaze]

Can't you just pay tthe acc at Pick n Pay.

It can be done, but seein as it failed and they WILL try again, call before actually paying.

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[T-Man]

Log into ur internet banking, add a public recipient and boom. You account number is the **** long one at the bottim of you bill, as in the page, got a few arrows around it.

I think that is the Easypay number you're referring to, not the Vodacom account number.

 

[CranialBlaze]

I think that is the Easypay number you're referring to, not the Vodacom account number.

Definitely a posibility, nice thing about internet banking is u only need to set it up once, vodacom went through a "screwing up my billing" phase, had a big fight about my invoices being emailed 4 days after my debit order date, kinda hard to make sure their is enough cash on a non-topup account when the bill arrives after they try ti take the money.

The idiot who replied to my complaint only strengthened my point when he told me that its the post offices fault, according to him at least vodacoms apparently too stupid to email so they put source it. 2 days later they confirmed that my banking details were removed and all debit orders were cancled and I was a cash customer.

If your accounts older than 3 months and providing none of your debit orders failed they will remove the debit order on request, if its older than 3 month then your debit order has to of not failed for a year I think, unless u can hild responsible for said failure.

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