Sorry that this post is so long but I had to vent... 
On the 2nd of July I called Telkom to request a line transfer since I would be moving to a new house at the end of August. The lady I spoke to was very friendly and helpful and she informed me that a line transfer would take about 6 weeks. I made it clear to her that they must NOT disable my current line since I would be using it until the end of August. I gave her all the required information and when I put down the phone I though to myself that it went well and that she understood what I requested...
Haha not so...
The next week my ADSL suddenly stopped working. I phoned them and they told me my line has been suspended due to non-payments! I told the person that it was impossible and I have never missed a payment with them. He insisted that I phone accounts and sort out the problem before he could help me. So I phoned accounts and told them my sad story and they reassured me that all my payments were on time and that I was not in arrears. 
I phoned them again and told them that accounts said my account is 100 and that they must stop making excuses and fix my ADSL. Again they tell me that can't do anything about it because my line has been suspended. I decided to let it go that day since I have been speaking to them for more than an hour.
Two days after that my phone also stopped working so I called them again to complain and ask what is going on. Some lady then informed me that they can't really do anything about it since only the person who logged the transfer can undo it..? WTF? After I don't know how many calls I finally got a number for the person who handled my request and I phoned her. A lady answered the phone and told me person X was not available and that I should leave my number and she would call me back later that day. Suffice to say she never phoned me... When I called the number again later that day I got no answer so I gave up for that day.
The next day I phoned her again and again she was "busy" and she would call me back. Luckily this time she phoned me and she undid the suspension of my line. I still had to phone her about 5 times before my ADSL worked again and by then I was without ADSL for more than two weeks already.
So now my line was working again and I was patiently waiting for the new line to be installed. After a couple of weeks, it was August now, I received a call from the technical department to confirm a line installation for that Thursday for my old address!! I told him that he had it wrong and gave him the correct address. He promised me that he would update the address and that the line would still be installed on that Thursday. Come Thursday I waited for that call but I guess the technician had better things to do. Great...
So I phoned them again and asked for an update to my order and they told me that a technician was dispatched to install my line but again at the old address! This went on right into September when they finally managed to cancell the incorrect order and issue me a new order number for the correct address. They even gave me an install date of 10 September, Yay. On the 10th again I waited for the technician to call me but he never did... On the 11th I phoned them again and asked why they did not come out. The lady told me that a technician was dispatched but he was unable to gain access to the premise.!? He did not even phone me! She then told me that Telkom does not give their technicians any work phones and they have to use private phones to do their job!! I'm still not sure if that is true, does Telkom really expect their employees to use their own personal phones!?
So today I phoned them again and asked what was going on. The lady rescheduled the appointment for this Friday. I wonder what their excuse will be this time...
On the 2nd of July I called Telkom to request a line transfer since I would be moving to a new house at the end of August. The lady I spoke to was very friendly and helpful and she informed me that a line transfer would take about 6 weeks. I made it clear to her that they must NOT disable my current line since I would be using it until the end of August. I gave her all the required information and when I put down the phone I though to myself that it went well and that she understood what I requested...
Haha not so...
The next week my ADSL suddenly stopped working. I phoned them and they told me my line has been suspended due to non-payments! I told the person that it was impossible and I have never missed a payment with them. He insisted that I phone accounts and sort out the problem before he could help me.
So I phoned accounts and told them my sad story and they reassured me that all my payments were on time and that I was not in arrears. I phoned them again and told them that accounts said my account is 100 and that they must stop making excuses and fix my ADSL. Again they tell me that can't do anything about it because my line has been suspended. I decided to let it go that day since I have been speaking to them for more than an hour.Two days after that my phone also stopped working so I called them again to complain and ask what is going on. Some lady then informed me that they can't really do anything about it since only the person who logged the transfer can undo it..? WTF? After I don't know how many calls I finally got a number for the person who handled my request and I phoned her. A lady answered the phone and told me person X was not available and that I should leave my number and she would call me back later that day. Suffice to say she never phoned me... When I called the number again later that day I got no answer so I gave up for that day.
The next day I phoned her again and again she was "busy" and she would call me back. Luckily this time she phoned me and she undid the suspension of my line. I still had to phone her about 5 times before my ADSL worked again and by then I was without ADSL for more than two weeks already.
So now my line was working again and I was patiently waiting for the new line to be installed. After a couple of weeks, it was August now, I received a call from the technical department to confirm a line installation for that Thursday for my old address!! I told him that he had it wrong and gave him the correct address. He promised me that he would update the address and that the line would still be installed on that Thursday. Come Thursday I waited for that call but I guess the technician had better things to do. Great...
So I phoned them again and asked for an update to my order and they told me that a technician was dispatched to install my line but again at the old address! This went on right into September when they finally managed to cancell the incorrect order and issue me a new order number for the correct address. They even gave me an install date of 10 September, Yay. On the 10th again I waited for the technician to call me but he never did... On the 11th I phoned them again and asked why they did not come out. The lady told me that a technician was dispatched but he was unable to gain access to the premise.!? He did not even phone me! She then told me that Telkom does not give their technicians any work phones and they have to use private phones to do their job!! I'm still not sure if that is true, does Telkom really expect their employees to use their own personal phones!?
So today I phoned them again and asked what was going on. The lady rescheduled the appointment for this Friday. I wonder what their excuse will be this time...
Last edited:
more than 2 weeks now and counting