my woe's with 384

A

Angelus

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KZN , Durban
hi all

since I got my 384 ive done nothing but report fault after fault as my 384 is going just as slow as dial up averaging between 18kbps-40kbps
just did another speed test that now says
Your current bandwidth reading is:49.10kbps which means you can download at 6.14 KB/sec. from our servers.
Click to expand...
from games.saix.net/bandwidthmeter.php and a 330ping 54kbps down and 94kbps up from speedtest.net

the telkom people have come to my house 4 times now and they keep telling me is all fine on my side and today telkom put my fault to the test centre and they said the same and are going to send out another technician yet again, also telling me that if nothing is wrong then I’ll be charged for the technician coming out.

Ive looked at my settings and setup and everything is correct and other people have looked at it and they say it’s correct.

I do know of a case where someone was experiencing the same problems as me and turned out that the line from there house to the exchange was old and once it was replaced he got the speed he was paying for. I have told this to helkom but seems they don’t want to know, they just want to get paid for there technician coming out. But iam not paying for a damn thing more until I get what iam paying for.

iam on windows xp
using Zyxel IAD P2602 router model number P-2602HWL-D1A
with in the Web-Based Configurator it says under interface status 384kbps/128kbps. Current Firmware Version: V3.40(AUJ.0)b4 | 06/21/2007
the router is connected to my pc through a CNet PRO200WL PCI Fast Ethernet Adapter.

Does anyone have any input here please?
 
If you wanna play games try an unshaped account. Try www.axxess.co.za pre paid valid for 12 months so it not a total waist. I use the unshaped account for gaming.
 
Have you tried to borrow another brand of router? Some routers handle poor quality lines better than others. Try to borrow a Billion or a Netgear to see if there is any improvement. If there is a lot of noise on the line the router might make a difference. Can you obtain any information on the noise margin (upstream and downstream) and attenuation (upstream and downstream) on your line from your current router - if you don't know how to do this just check the manual for the router. If you can provide this information somebody may be able to help further.
 
Angelus said:
the telkom people have come to my house 4 times now and they keep telling me is all fine on my side and today telkom put my fault to the test centre and they said the same and are going to send out another technician yet again, also telling me that if nothing is wrong then I’ll be charged for the technician coming out.

Ive looked at my settings and setup and everything is correct and other people have looked at it and they say it’s correct.

I do know of a case where someone was experiencing the same problems as me and turned out that the line from there house to the exchange was old and once it was replaced he got the speed he was paying for. I have told this to helkom but seems they don’t want to know, they just want to get paid for there technician coming out. But iam not paying for a damn thing more until I get what iam paying for.
Click to expand...
Chances are that it is poor quality copper, or the copper distance to your local exchange is too high. I had a similar problem that went on and on and on for weeks where the speed of my HomeDSL313.6kbits/s line was at that time nearer to zero kbits/s in both directions and frequently disconnected - actually I should say that it infrequently connected...anyways I eventually had some good luck and 2 techies came out and decided to test the line to a junction box on a nearby pole, and they discovered that the copper wires were fried by lightning and were hanging on by a thread - amazingly all that time the analogue part of my ADSL line was still working and not crackly or anything...

PS: This is what I currently get running that SGS Bandwidth Meter test:
Your current bandwidth reading is:

64.80kbps

which means you can download at 8.1 KB/sec. from our servers.
Click to expand...
 
If you connect a telephone to your line and push a button to remove the dial tone can you hear any feint noise on the line? Something like a regular ticking sound often indicates a faulty lightning protector, line filter or electric fence disturbance. Is the line crystal clear or is there maybe the feint sound of static etc.? Listen very carefully. The sound of static often means that the fault is somewhere on the line itself - usually on somebody elses property - often worse on cold nights. Try to remove all lightning protection, ADSL line filters additional telephones, faxes etc. and only have the router connected directly to the line to see if there isn't any improvement.

There is also the remote possibility that the telephone wiring in your house is problematic. How many extensions do you have connected to the telephone line? You could even try to open up each of the extension sockets to make sure that the screws holding the wires are tight. Alternatively if you are capable, you could disconnect the house wiring entirely from the terminal block on the roof that is connected to the thick black Telkom wire and connect a short extension directly from this terminal block to your router. This would indicate whether or not the fault lies with the internal house wiring.
 
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I had a strange occurrence about 8 days ago.

A mate of mine wanted to download a driver from my place and we set up his Do1 account using WinXp's PPPoE. His DL speed was OK (39.4Kbps) but he had lank crap with pages timing out etc.

When we entered my ADSL credentials (Do2) on the same WinXP PPPoE session, surfing was speedy and stable. Switching back to his account, same crap. Weird....
 
hi all

thanks so much for all the replies i got so many calls today from telkom because i have been complaining so much. anyway they all said that my line had been fixed , only to get home to find out that it is better but not as better as what as i should be getting as to what iam paying for, the exchange box is less that 2km away from me so all i can think of is that the line from the box to me is faulty as all my lines at home are brand new. i did some speed tests before doing this post and these are my results.

44.30kbps

which means you can download at 5.54 KB/sec. from our servers.

43.60kbps

which means you can download at 5.45 KB/sec. from our servers.

21.30kbps

which means you can download at 2.66 KB/sec. from our servers

60.80kbps

which means you can download at 7.6 KB/sec. from our servers

41.60kbps

which means you can download at 5.2 KB/sec. from our servers.

33.60kbps

which means you can download at 4.2 KB/sec. from our servers.

36.60kbps

which means you can download at 4.58 KB/sec. from our servers.

34.80kbps

which means you can download at 4.35 KB/sec. from our servers.

40.40kbps

which means you can download at 5.05 KB/sec. from our servers.

37.00kbps

which means you can download at 4.63 KB/sec. from our servers.
Click to expand...

Chances are that it is poor quality copper,
Click to expand...

thats what i think and i've told telkom this many times but they seem that they dont want to hear this they seem to think that the problem is not on there said but rather on my side and how many times am i to tell them that everthing on my side is FINE afer techies having looked at my setup.
 
Download this http://www.speedguide.net/files/TCPOptimizer.exe

- Choose your maximum Connection Speed from the slider bar (the maximum available bandwidth, in kilobits per second)
- Choose your Network Interface, or check to Modify All Network Adapters
- Pick "Optimal settings" from the radio-buttons near the bottom of the program
- Click on the "Apply changes" button and reboot

Run Speed Test Again ... Post Result..

Increased My downlink speed
 
1. who's your isp?
2. have you tried opendns?
3. have you enquired if your line has been split (sometimes Telkom splits a single line to share it with someone else, in otherwords two different phone accounts via one line - yes they do this, have no idea how, but it halves your line quality)
4. How far are you from the Exchange?
 
LabAnimal said:
1. who's your isp?
2. have you tried opendns?
3. have you enquired if your line has been split (sometimes Telkom splits a single line to share it with someone else, in otherwords two different phone accounts via one line - yes they do this, have no idea how, but it halves your line quality)
4. How far are you from the Exchange?
Click to expand...

my isp = openweb
whats opendns?
my line was split but apparently that has been fixed
iam very much less then 2km from the exchange its right around my corner.

hey iam also in glenwood durban iam near davenport center
 
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well today a guy came to my house and did i test and said that everything was fine at the exchange and then came to my house and changed to wall socket saying that one jack is for the phone and the other is for the adsl line that goes to my comp. came home expecting it to be fixed and it wasnt i put my comp on and iam still going at 3/4kbps so then thought ok let me move my comp to the wallsocket and then see if it is my cable and nooooooo its not there is no difference even if iam less that 1meter from the wallsocket. so now what could it be? the modem?
 
with in the zyxel Web-Based Configurator there is a diagnosis section with some tests and these are the results.

Dsl Line status
noise margin upstream: 27 db
output power downstream: -4 db
attenuation upstream: 12 db
tone 0- 31: 00 00 00 00 00 22 34 44 44 44 32 32 22 22 00 00
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
noise margin downstream: 29 db
output power upstream: 0 db
attenuation downstream: 21 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 00 00 00 22 22 33 33 33 33 33 33 33 33 32 23 33
tone 64- 95: 03 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22
tone 96-127: 20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

ATM Loopback Test Fail

ATM status
SAR Driver Counters Display:
inPkts = 0x000009b1, inDiscards = 0x00000000
outPkts = 0x00000965, outDiscards = 0x00000000
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000002
openChan = 0x00000002, closeChan = 0x00000000
txRate(Bps) = 0, rxRate(Bps) = 0

does any of this make sence to anyone?
anything i can use here to help me?
 
Take a look at the thread below (look for Gambit's post). Your noise/attenuation figures seem to be excellent so this doesn't appear to be a problem. Try to unplug all devices from the telephone line including filters, lightning protection, telephones, faxes, cordless phones etc. and only have the modem/router connected directly to the line. Run the OpenWeb speed test at www.openweb.co.za. Have you tried an SAIX based account? Maybe you could try the Telkom guest account if you don't have an SAIX one and browse around their site www.telkom.co.za (Username: guest1@telkomadsl, Password: guest1). Openweb accounts are usually IS based which can sometimes be erratic. Are your modem/router settings correct VPI=8, VCI=35, Protocol or Encapsulation = PPPoE, Multiplex=LLC? Is your ethernet adapter working properly? Try another router if you are still having problems. I thought that all Telkom self-install ADSL customers get a free WiFi router (Mega 100WR2 etc.) so maybe you could try to use this?

http://mybroadband.co.za/vb/showthread.php?t=46156
 
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Hi Angelus

I'm about 5 Minutes walking distance from Davenport, Glenwood Village & Berea Center.

You're also 100% right, the Exchange is in Berea road! Its not even 1KM away!.

Being an Openweb member myself, I've had to contend with bad DNS settings at first, and a hand full of issues which caused websites to time out etc. Being on the IS network does slow things down a tad, but as I'm sitting here on my 384k, I'm pulling 35k down, and 10k up. However, I'm using the openDNS settings as the default IS/Openweb DNS settings just don't work for me, and i suspect you may have the same problem.

Look up openDNS, make a note of your current DNS settings, and swap them for openDNS's settings.

-T
 
LabAnimal said:
Hi Angelus

I'm about 5 Minutes walking distance from Davenport, Glenwood Village & Berea Center.

You're also 100% right, the Exchange is in Berea road! Its not even 1KM away!.

Being an Openweb member myself, I've had to contend with bad DNS settings at first, and a hand full of issues which caused websites to time out etc. Being on the IS network does slow things down a tad, but as I'm sitting here on my 384k, I'm pulling 35k down, and 10k up. However, I'm using the openDNS settings as the default IS/Openweb DNS settings just don't work for me, and i suspect you may have the same problem.

Look up openDNS, make a note of your current DNS settings, and swap them for openDNS's settings.

-T
Click to expand...

hi there

my dns settings where

Please note: If you have your DNS settings entered manually, you MUST change them to:

Primary DNS: 168.210.2.2
Secondary DNS: 196.14.239.2
Click to expand...

which was in an email that i got from openweb.

but is now
208.67.222.222
208.67.220.220 , according to opendns.com
Click to expand...

my bandwidth test result is now
Your current bandwidth reading is:

38.70kbps

which means you can download at 4.84 KB/sec. from our servers.
Click to expand...
 
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Yotch said:
Take a look at the thread below (look for Gambit's post). Your noise/attenuation figures seem to be excellent so this doesn't appear to be a problem. Try to unplug all devices from the telephone line including filters, lightning protection, telephones, faxes, cordless phones etc. and only have the modem/router connected directly to the line. Run the OpenWeb speed test at www.openweb.co.za. Have you tried an SAIX based account? Maybe you could try the Telkom guest account if you don't have an SAIX one and browse around their site www.telkom.co.za (Username: guest1@telkomadsl, Password: guest1). Openweb accounts are usually IS based which can sometimes be erratic. Are your modem/router settings correct VPI=8, VCI=35, Protocol or Encapsulation = PPPoE, Multiplex=LLC? Is your ethernet adapter working properly? Try another router if you are still having problems. I thought that all Telkom self-install ADSL customers get a free WiFi router (Mega 100WR2 etc.) so maybe you could try to use this?

http://mybroadband.co.za/vb/showthread.php?t=46156
Click to expand...

yes i have tried to unplug all devices excluding my adsl line, and that makes no difference.
and my router settings are as you said
VPI=8, VCI=35, Protocol or Encapsulation = PPPoE, Multiplex=LLC
Click to expand...
i had a mega 100wr2 before this other one that telkom gavw me (zyxel IAD P2602) which worked fine at first but then turned out to be faulty so i took it back and they gave me this zyxel IAD P2602. iam not sure how to see if my ethernet adapter is working proberly, i can go lan gaming ect and it works fine it has the right drivers ect but besides that i dont know how to see if it is working properly.

this is the series router that i have P-2602HWL-D1A
P-2602HWL-D Series

also just went to see and the firmware that is on my system is "V3.40(AUJ.0)b4 | 06/21/2007" and the lastest one on the website is "P-2602HWL-D1A 3.40(ADQ.4)C0 | 02/04/2007" shall i replace the firmware to what is on the website?

any suggestions please?
 
@Angelus: The plan is to try to determine which components are definitely working correctly and then by process of elimination find the fault. At this stage you have a router, an ISP account, a PC with Ethernet card and an ADSL line any of which may be causing the problem. If you can be sure that the first three items on the list are working properly then the problem must lie with your ADSL line.

Don't worry about firmware upgrades at this stage. This could just introduce further problems. First try to determine whether or not the router is working. Have you tried to use your router on somebody else's ADSL line? Maybe you could try that first using your OpenWeb account. Alternatively you could try somebody else's router on your line. If you try an SAIX based account or the Telkom guest account is the speed still bad? You just need to type in the username: guest1@telkomadsl and password: guest1. You should only be able to browse around www.telkom.co.za but you should notice if there is any increase in speed or not. Alternatively you can go to an Engen and buy a 1GB Axxess prepaid voucher for R70 which uses the SAIX network. Was the Mega 100WR2 working on the ADSL line that is currently giving you problems or at another location?

Is Telkom now giving out routers with Voip capabilities? If so, this is an interesting development.
 
Best way to determine whether the fault lies with your pc is to get a buddy's machine plugged in, on your line. If you can't do that, take your pc to a friends house or to your local pc shop, and ask them to test in on their line. Most shops won't charge for this. This way you will at least have certainty about where the fault lies.

Concerning other devices, i had an installation where the dsl line would disconnect continually. After 2 days fighting with Telkom, we found that it was a fancy bedside telephone/clock/alarm/calender/toaster ...thingy, made in China. Unplugged it and never had a hitch since.
 
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