MyADSL Action

[Wendy]

Just my two cents worth and excuse my ignorance but as Telkom won't listen to complaints shouldn't we all be complaining to ICASA? Arn't they supposed to be on the side of 'fair play'?

 

[silversurfer]

Thats happening aswell, but its come to conclusion that ICASA has no power or no backbone to do anything either.

 

[Peapod]

not entirely true - i had an email from ICASA letting me know what the published protocol is for making a complaint against a telecoms operator (there is no published protocol/procedure [:0])
Anyway, very helpful lady said that ICASA encourage people to exhaust all avenues with the operator directly and then, if still no solution is found, to write to ICASA formally with all supporting documentation and they will investigate. A helpful lawyer has advised me that in the formal complaint, clear time frames must be given in which a response is required by the complainant, and a detailed account fact for fact of the complaint.
So there is recourse...whether that results in action is a comletely different kettle of fish. However, let's not discount this route before we have tried it.
So little has been tested when going up against Telkom, we have to suck it and see.