beerygaz
Well-Known Member
Well, I'vebeen hooked up for about a week now and feel I'm in some position to make some observations on my experience.
<ul><li>I signed up for the 512k package and have yetto see any transfer speeds close to that. The best I've seen is about 30k/sec, and speed tests on bandwidthplace.com show values ranging between 56 kbps to 240kbps (never over 256kbps).
Anyone else out there on the 512k package that has similar concerns? </li>
<li>My modem disconnects at seemingly random intervals ranging from 5 minutes to 5 hours. Normaly I havebetween 2 & 3 LED's lit on the device. The all of a sudden there's no signal and the LED's start scanning.
The bitch about this is that when the signal does return, I have to reset the device before I can re-establish a connection using PPPoE. </li>
<li> I've called Sentech support re both of these issues, Annetjietold me a technician would investigate the 512k speed issues and call me back. Nothing.
JP told me it was a shared service to tough luck. I'm not ignorant ofthe fact that it's a shared service, but even on a shared serviceI should be seeing the odd high-speed transfer when everyone is asleep, or at work for that matter. </li>
<li> I'm using PPPoE and Sentech cleary have no support skills when it comes to PPPoE</li>
<li> Is signed up for an "always on" service. This was critical to me. I can't be in the middle of a WebEx conference and have to restart my hardware. I also use my systems to manage and monitor other external devices on the 'net. If I keep losing my connection during the day, this makes it impossible (sepecially if I have to reset the modem to re-establish the connection)</li></ul>
So it would seem I'm now tied into a 24 month contract for a "on for a while until you need to reset the device" internet connection that I'm paying R1,500 per month for when I could be paying half that for the equivalent transfer speeds I'm getting, where the organisation I pay is incapable of assisting me.
So, here's what I'm looking for:
<ul><li>Anyone using the 512k package having piss-poor speed performance or is it just me? </li>
<li>Anyone using PPPoE, losing their connection and not able to re-establish it without resetting the modem? </li>
<li>Anyone think (ProAsm) that if we form a MyWireless user group to try and highlight some of the major flaws in the service as well as assist new users to establish the best connections, etc. that Sentech will give us a voice in their organisation? That they will use the UG as an alternative channel to their consumers? </li></ul>
<ul><li>I signed up for the 512k package and have yetto see any transfer speeds close to that. The best I've seen is about 30k/sec, and speed tests on bandwidthplace.com show values ranging between 56 kbps to 240kbps (never over 256kbps).
Anyone else out there on the 512k package that has similar concerns? </li>
<li>My modem disconnects at seemingly random intervals ranging from 5 minutes to 5 hours. Normaly I havebetween 2 & 3 LED's lit on the device. The all of a sudden there's no signal and the LED's start scanning.
The bitch about this is that when the signal does return, I have to reset the device before I can re-establish a connection using PPPoE. </li>
<li> I've called Sentech support re both of these issues, Annetjietold me a technician would investigate the 512k speed issues and call me back. Nothing.
JP told me it was a shared service to tough luck. I'm not ignorant ofthe fact that it's a shared service, but even on a shared serviceI should be seeing the odd high-speed transfer when everyone is asleep, or at work for that matter. </li>
<li> I'm using PPPoE and Sentech cleary have no support skills when it comes to PPPoE</li>
<li> Is signed up for an "always on" service. This was critical to me. I can't be in the middle of a WebEx conference and have to restart my hardware. I also use my systems to manage and monitor other external devices on the 'net. If I keep losing my connection during the day, this makes it impossible (sepecially if I have to reset the modem to re-establish the connection)</li></ul>
So it would seem I'm now tied into a 24 month contract for a "on for a while until you need to reset the device" internet connection that I'm paying R1,500 per month for when I could be paying half that for the equivalent transfer speeds I'm getting, where the organisation I pay is incapable of assisting me.
So, here's what I'm looking for:
<ul><li>Anyone using the 512k package having piss-poor speed performance or is it just me? </li>
<li>Anyone using PPPoE, losing their connection and not able to re-establish it without resetting the modem? </li>
<li>Anyone think (ProAsm) that if we form a MyWireless user group to try and highlight some of the major flaws in the service as well as assist new users to establish the best connections, etc. that Sentech will give us a voice in their organisation? That they will use the UG as an alternative channel to their consumers? </li></ul>
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