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Well-Known Member
So I've had my NeoFlex 15GB account for a couple weeks now.
Overall I'd say I've been pretty impressed with the connection, much more than I was expecting to be.
From Day 1 my connection has averaged at about 2.5 mbit peaking at theoretical limit of 3.1 mbit and occasionally at what seems to be high traffic times just under 2 mbit.
Barring brief drops, like the previous Saturday night when International died and then local it's been pretty solid.
The last few days however, not so good. Granted I haven't really been home much, but still a drastic performance decrease.
From this -
http://www.speedtest.net/result/482754411.png
To this tonight -
http://www.speedtest.net/result/492915412.png
-----------------------
So I call NeoTel support. Guy seems pretty helpful, proceeds to tell my they're aware of a National problem whereby NeoFlex routers aren't syncing at the correct speeds to the base stations, apparently for about the last week.
I comment that this seems like a major issue, he can't give me a definite time as to when this issue will be resolved, but apparently it started in Durban, but they are currently focusing on JHB/PTA as a start.
Irritated by the non-committal response, I ask for a reference number but am told he's going to log it, check something up and then call me back.
I get his name.
Low and behold within 5 minutes he actually calls me back with a reference number and asks me to run some speed tests.
Promised someone will update me in the next 48 hours by SMS or Email.
-----------------------
Anyone heard of this issue or been told it before ? Honestly if it's not sorted soon, I really have no issue returning everything and getting a refund, won't take being ripped off lying down, but being generally happy I'd prefer not to.
Overall I'd say I've been pretty impressed with the connection, much more than I was expecting to be.
From Day 1 my connection has averaged at about 2.5 mbit peaking at theoretical limit of 3.1 mbit and occasionally at what seems to be high traffic times just under 2 mbit.
Barring brief drops, like the previous Saturday night when International died and then local it's been pretty solid.
The last few days however, not so good. Granted I haven't really been home much, but still a drastic performance decrease.
From this -
http://www.speedtest.net/result/482754411.png
To this tonight -
http://www.speedtest.net/result/492915412.png
-----------------------
So I call NeoTel support. Guy seems pretty helpful, proceeds to tell my they're aware of a National problem whereby NeoFlex routers aren't syncing at the correct speeds to the base stations, apparently for about the last week.
I comment that this seems like a major issue, he can't give me a definite time as to when this issue will be resolved, but apparently it started in Durban, but they are currently focusing on JHB/PTA as a start.
Irritated by the non-committal response, I ask for a reference number but am told he's going to log it, check something up and then call me back.
I get his name.
Low and behold within 5 minutes he actually calls me back with a reference number and asks me to run some speed tests.
Promised someone will update me in the next 48 hours by SMS or Email.
-----------------------
Anyone heard of this issue or been told it before ? Honestly if it's not sorted soon, I really have no issue returning everything and getting a refund, won't take being ripped off lying down, but being generally happy I'd prefer not to.
