martin
Expert Member
....it's the mother of all screw-ups to put it politely. [
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Question of the Day: Did you buy your last car with cash or on a finance plan?
NB: Hosting problems
- Thread starter rpm
- Start date
candykiller
Member
Thats it!
But still RPM sits with a fat bill. If RPM wants to put up banking details on a separate thread, he will soon see the support that’s forthcoming. As I said before, I will put in R500. And I’m going to get my business to pay for it as I see it as a investment in my business and South Africa's future. Secondly my contribution to the Telkom ADSL saga. And lastly the feeling of satisfaction when we break the back of this monopoly. That sort of satisfaction is priceless.
But what seems odd to me is that for many months the account was stable. What made such a sudden difference. Surely from one month to the next the usage couldn't of escalated so much. Perhaps their is an admin hitch or webonline are getting flak from Telkom Re MyADSL. Just a thought.
<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
But what seems odd to me is that for many months the account was stable. What made such a sudden difference. Surely from one month to the next the usage couldn't of escalated so much. Perhaps their is an admin hitch or webonline are getting flak from Telkom Re MyADSL. Just a thought.
<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
Myrrdin
Expert Member
Post those account details.
Of course I don't look busy.....I did it right the first time.
Of course I don't look busy.....I did it right the first time.
Strobemeister
Expert Member
I am also willing to contribute. Also, i think some of the members are a bit harsh here. Its a huge hike on the normal monthly charge, he should have been given a heads-up after the first grand or so.
Telkom - South Africa's Handbrake to progress.
Telkom - South Africa's Handbrake to progress.
Perdition
Expert Member
I think it's absolute madness that Webonline does not notify its customers when they exceed their quota. To me it seems impossible that after many months of not exceeding the quota that the site suddenly generates traffic to the tune of R5000. Even at a cost of R0.50 per megabyte it equates to 10GB of traffic. Now unless something dramatic has changed with the site in the past month there's not a hope in hell you'd suddenly generate an extra 10GB of traffic.
rpm, while it may temporarily put the forum in jeopardy I would certainly dispute the amount with Webonline. If they don't allow you to monitor traffic to the site then in my opinion they are responsible for showing you exactly where this "extra" traffic has come from. Also if they mislead you into believing you had unlimited bandwidth then you also have a case against them.
rpm, while it may temporarily put the forum in jeopardy I would certainly dispute the amount with Webonline. If they don't allow you to monitor traffic to the site then in my opinion they are responsible for showing you exactly where this "extra" traffic has come from. Also if they mislead you into believing you had unlimited bandwidth then you also have a case against them.
Ja, WebOnline are crap, I had a few sites with them - the one site was 2MB over the limit and I was charged extra.. no warning. If you had no access to your log files THEY are liable. Don't pay, speak to your lawyer first. Chances are the log files are WAY wrong - that's why you didn't have access to the data, because these buffoons were having problems!
Try Hetzner -
<b>Master Plan</b>
<font size="2"><i>1000 MB disk space
5000 MB data transfer p/m
70 mailboxes
Management Console
Domain-based control panel
FrontPage Extensions 2002
PHP, 5 MySQL Databases
PERL, C, C++, CGI, SSI
GCC
Cost
R439 p/m
R299 once-off setup
Cost of domain name (if applicable) </i></font id="size2">
5GB should cover it?? AFAIK extra bandwidth over & above the limit is 29c/MB. They will warn you of anything if you ask them beforehand. Anyway every time I used to call Webonline they had 5FM blaring in the background... veeeery professional.
You should craft a good <u>robots.txt</u> file - all the search engines sucking every single page out of your site once or twice a month chows a lot of bandwidth.
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
Try Hetzner -
<b>Master Plan</b>
<font size="2"><i>1000 MB disk space
5000 MB data transfer p/m
70 mailboxes
Management Console
Domain-based control panel
FrontPage Extensions 2002
PHP, 5 MySQL Databases
PERL, C, C++, CGI, SSI
GCC
Cost
R439 p/m
R299 once-off setup
Cost of domain name (if applicable) </i></font id="size2">
5GB should cover it?? AFAIK extra bandwidth over & above the limit is 29c/MB. They will warn you of anything if you ask them beforehand. Anyway every time I used to call Webonline they had 5FM blaring in the background... veeeery professional.
You should craft a good <u>robots.txt</u> file - all the search engines sucking every single page out of your site once or twice a month chows a lot of bandwidth.
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
WebOnline website says:
Additional Bandwidth - SA servers R0.49 per MB
Additional Bandwidth - US servers R0.10 per MB
5 times cheaper in the States, 14,000 km's away. Telkom, boy are you gonna get it..!!
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
Additional Bandwidth - SA servers R0.49 per MB
Additional Bandwidth - US servers R0.10 per MB
5 times cheaper in the States, 14,000 km's away. Telkom, boy are you gonna get it..!!
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
Perdition & MaD
You are making wild accusations.
You don't have all the facts & you only have one side of the story.
Perdition - I had a look at there site and they do not claim to offer unlimited bandwidth (there is no such thing.) Their bandwidth prices are indeed listed on their site as MaD pointed out.
You are making wild accusations.
You don't have all the facts & you only have one side of the story.
Perdition - I had a look at there site and they do not claim to offer unlimited bandwidth (there is no such thing.) Their bandwidth prices are indeed listed on their site as MaD pointed out.
Perdition
Expert Member
TheRabbi, I based my post on the information given to us by rpm so far i.e. the fact that there was no notifaction by Webonline that he was exceeding his allowable usage. On the "unlimited bandwidth", grant that I had not read the site at the time of my posting, also I stated "...IF they mislead you..." not "...they DID mislead you...".
Given this I don't think my accusations are wild at all. It is irresponsible business practice not too keep your clients informed or at the very least employ a mechanism to allow them to inform themselves.
Given this I don't think my accusations are wild at all. It is irresponsible business practice not too keep your clients informed or at the very least employ a mechanism to allow them to inform themselves.
Strobemeister
Expert Member
I agree with Mad, they must have made an error, how could you possibly have generated that amount of data transfer on a forum site?
Telkom - South Africa's Handbrake to progress.
Telkom - South Africa's Handbrake to progress.
RPM compare this month with last month, there cannot *possibly* be such a jump in bandwidth usage (unless you hosted the Hellkom site hehehehe).
They most likely had problems. Would be interesting to mail a few people who use WebOnline and ask them if they are experienceing the same 'anomaly', for want of a better description.
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
They most likely had problems. Would be interesting to mail a few people who use WebOnline and ask them if they are experienceing the same 'anomaly', for want of a better description.
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
candykiller
Member
God.... i have never such a buch of bitches and moaners in my life before... get over it !
Such is life .... i have been shafted before ...many times... but like i said such is life ... move on and get over it... if ur not happy with something get rid of it.
That is My OPO
Such is life .... i have been shafted before ...many times... but like i said such is life ... move on and get over it... if ur not happy with something get rid of it.
That is My OPO
Strobemeister
Expert Member
And with that attitude, you'll continue 2 get shafted. You don't just accept it when you get ripped off, you do something about it.
Telkom - South Africa's Handbrake to progress.
Telkom - South Africa's Handbrake to progress.
Nickste
Expert Member
Agreed Strobemeister.
I would have no problem with a banner on the homepage of www.myadsl.co.za and with the amount of hits the site makes, i'm sure it would cover the hosting costs? I for one would click it everyday!
Chow, Nick
Nick Smit
broadband@nicksmit dot za dot net
I would have no problem with a banner on the homepage of www.myadsl.co.za and with the amount of hits the site makes, i'm sure it would cover the hosting costs? I for one would click it everyday!
Chow, Nick
Nick Smit
broadband@nicksmit dot za dot net
Hi RPM,
What happened with Afrihost? The site is sloooow
Is it a temporary problem? It seems that it could a server side issue.
============================================
Active Server Pages error 'ASP 0113'
Script timed out
/forum/topic.asp
The maximum amount of time for a script to execute was exceeded. You
can change this limit by specifying a new value for the property
Server.ScriptTimeout or by changing the value in the IIS administration
tools.
===============================================
Maybe webonline weren't that bad after all ;-)
What happened with Afrihost? The site is sloooow
Is it a temporary problem? It seems that it could a server side issue.
============================================
Active Server Pages error 'ASP 0113'
Script timed out
/forum/topic.asp
The maximum amount of time for a script to execute was exceeded. You
can change this limit by specifying a new value for the property
Server.ScriptTimeout or by changing the value in the IIS administration
tools.
===============================================
Maybe webonline weren't that bad after all ;-)
Hi RPM
I agree, is totally impossible for the forum usage to sudenly jump such that 10gig is used out of the blue. It must have been building up over time and Webonline had some error where they did not bill you for it, OR some event took place that used a lot of bandwidth this month. Either way a decent hosting company provides stats on at very least a daily basis so you can track your usage if they plan to bill you for it.
I would dispute the figure with them saying
1) No stats were provided
2) They had not billed for traffic in previous months and thus you had a reasonable expectation that things would continue that way
3) They need to provide detailed proof of usage
I agree, is totally impossible for the forum usage to sudenly jump such that 10gig is used out of the blue. It must have been building up over time and Webonline had some error where they did not bill you for it, OR some event took place that used a lot of bandwidth this month. Either way a decent hosting company provides stats on at very least a daily basis so you can track your usage if they plan to bill you for it.
I would dispute the figure with them saying
1) No stats were provided
2) They had not billed for traffic in previous months and thus you had a reasonable expectation that things would continue that way
3) They need to provide detailed proof of usage
candykiller
Member
mmm strange how messages have just disapeared !
