My line went down during the rain two days ago, and I lost sync. The phone still works on that line, so I suspect that the port on the DSLAM needs resetting (and I thought that could even be done remotely).
I've been waiting for nearly 48 hours for Telkom Business to get this fixed. I've generally had good service from them, but this is not one of those experiences!
Does anyone have an idea of how to escalate the call, outside of the call centre? I'm pretty sure that it's stuck in the workflow system. I tried checking progress on their website, but all that does is generate an email to a consultant who will call you. Now isn't that a really advanced e-business "customer self-service" approach?
I've been waiting for nearly 48 hours for Telkom Business to get this fixed. I've generally had good service from them, but this is not one of those experiences!
Does anyone have an idea of how to escalate the call, outside of the call centre? I'm pretty sure that it's stuck in the workflow system. I tried checking progress on their website, but all that does is generate an email to a consultant who will call you. Now isn't that a really advanced e-business "customer self-service" approach?