Need help to terminate cell c contract urgently

A

Angelvw

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cell c send me a bill for Aug but took more than what is on bill and never informed me why.I have been in contact wth them several times that my bill is incorrect,the kept on sending me a service request no that they will call me.They never changed/corrected the bill,never called me to inform what is wrong with my account and only now saw they took more than what billed for.I took my time for about a month to inform them to correct my account and inform them to inform me what is wrong.No one informed me what is wrong.Now my account debitted twice whereas I've asked them last month to link my accounts so I have one debit order going off.I received that response beginning Aug that they linked thectwo accounts and will only have one bill.How can they debit my account without a bill and do two debit orders whereas they confirmed it was link.Im reallyvtired ofvtheir poor service,this is not the first time.I feel they have inconvenienced me and done so much wrong to me that I can't trust them anymor.Im desperate.Pls any1 I need advice/guidance.I still hav along way to go wth my contract but dnt seem to carrybon wth a service provider I can't trust andcwhom promised me that they will contact me
 
Angelvw said:
cell c send me a bill for Aug but took more than what is on bill and never informed me why.I have been in contact wth them several times that my bill is incorrect,the kept on sending me a service request no that they will call me.They never changed/corrected the bill,never called me to inform what is wrong with my account and only now saw they took more than what billed for.I took my time for about a month to inform them to correct my account and inform them to inform me what is wrong.No one informed me what is wrong.Now my account debitted twice whereas I've asked them last month to link my accounts so I have one debit order going off.I received that response beginning Aug that they linked thectwo accounts and will only have one bill.How can they debit my account without a bill and do two debit orders whereas they confirmed it was link.Im reallyvtired ofvtheir poor service,this is not the first time.I feel they have inconvenienced me and done so much wrong to me that I can't trust them anymor.Im desperate.Pls any1 I need advice/guidance.I still hav along way to go wth my contract but dnt seem to carrybon wth a service provider I can't trust andcwhom promised me that they will contact me
Click to expand...

try hitting them
 
Can I use this for one of those "If you can read this" memes?

I'll title it, "If you can read this, you're a genius."
 
Freaking hell, with grammar and spelling like that I can understand nobody wanting to assist you
 
Perhaps all you geniuses should make an effort to help, instead of belittling him.
 
Do what I did, I put my complaint on their facebook page & my issue was sorted in 10mins. I wasted 3 weeks with their useless call centre. Logging complaints with hellopeter did not help either.
 
madeinjapan said:
Do what I did, I put my complaint on their facebook page & my issue was sorted in 10mins. I wasted 3 weeks with their useless call centre. Logging complaints with hellopeter did not help either.
Click to expand...

Lol, me too. Hello Peter works for Cell-c complaints.
 
Thx to those that were kind to read pass the mistakes and rather look at the matter ar hand.My apologies for the errors,I hardly make such mistakes,but I think I was tired,had a rough day and read a lot of info online to get support and assistance.I eventually got to this site and was just about to go to bed so I typed very fast and could not find the arrows on my tablet to erase the mistakes.Quite new with the handset too.I will try the facebook one,however did get thru to a Supervisor whom took on the case and also busy seeking legal advice.Sometimes we should not judge or make fun of people,specially if we don't know the journey of that person.The reason we have such poor service in South Africa today is because people do not know how to work or treat each other,therefore we get poor service.You can have the best product or company,but if you don't have people skills or give quality service your company will never be blessed or successful...it might go well for some time,but eventually continuous poor service has consequences...anyways thx to u all,I hope that my situation will have a breakthrough soon...basically Cell C continously gave me poor services and debitted my account twice without proper info or invoice,so needed to know what to do coz after I lodge complain at HelloPeter,they say they will contact u but do it in their own time or not at all and say they resolved the matter,but never did...anyways I'm tired of talking about it all the time and my eyes also getting tired,its been a long wk and day:(nytie to everyone
 
Try putting spaces after your fullstops and commas and maybe a paragraph here and there and your posts will be more legible.
 
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