Need Help Troubleshooting

J

jonsnow

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Hi All, desperately need some help figuring out what's going on with my net.

Mweb 4Mb Line
DSL-2750U Router

tracert
1 <1 ms <1 ms <1 ms 10.0.0.2
2 8 ms 8 ms 8 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 10 ms 9 ms 9 ms 197-84-96-186.cpt.mweb.co.za [197.84.96.186]
4 55 ms 65 ms 17 ms vl-92-cpt-hscore-2.mweb.co.za [197.84.3.2]
5 43 ms 13 ms 103 ms tengig-0-7-0-2-12-cpt-p-2.mweb.co.za [197.84.5.242]
6 68 ms 20 ms 47 ms tengig-0-2-1-0-101-cpt-pe-12.mweb.co.za [197.84.7.12]
7 9 ms 9 ms 10 ms 197-84-128-49.cpt.mweb.co.za [197.84.128.49]

Trace complete.

 
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jonsnow said:
Hi All, desperately need some help figuring out what's going on with my net.

Mweb 4Mb Line
DSL-2750U Router

tracert
1 <1 ms <1 ms <1 ms 10.0.0.2
2 8 ms 8 ms 8 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 10 ms 9 ms 9 ms 197-84-96-186.cpt.mweb.co.za [197.84.96.186]
4 55 ms 65 ms 17 ms vl-92-cpt-hscore-2.mweb.co.za [197.84.3.2]
5 43 ms 13 ms 103 ms tengig-0-7-0-2-12-cpt-p-2.mweb.co.za [197.84.5.242]
6 68 ms 20 ms 47 ms tengig-0-2-1-0-101-cpt-pe-12.mweb.co.za [197.84.7.12]
7 9 ms 9 ms 10 ms 197-84-128-49.cpt.mweb.co.za [197.84.128.49]

Trace complete.

Click to expand...

Evening Jonsnow, please provide me your MWEB account details via private message.

Also provide me a short description of what you are experiencing
 
I don't see what wrong here? Unless he complains about his line performing better than its suppose to?
 
jonsnow said:
The upload speed is SUPER low? Surely that's not right?
Click to expand...

The "A" in ADSL stands for asymmetric. In that your upload and downloads speeds are not symmetrical. Upload speed on ADSL is limited by two factors: the fundamental DSL technology underlying the network; and the limitations imposed by Telkom on the network for various reasons. Your 4Mbps ADSL account is operating very well in terms of ping response times, download speed, and upload speed.

If you need faster upload speeds, then you need to upgrade your line speed to ADSL2+ or VDSL, both of which offer greater upload speeds on the current DSL network, in the region of 1Mbps to 3Mbps for the fastest current DSL-based upload speed on 40Mbps VDSL. Alternatively, you can look at the upcoming fibre to the home products from various service providers, LTE and LTE-A from mobile network operators, or a wireless ISP that is reliable and who you have line of sight to their closest point of presence, in order to obtain symmetrical upload and download speeds. If you require faster upload speeds, or intend to use the maximum upload speed available to you, you should bear in mind that on DSL infrastructure this will result in a degradation of the quality of the throughput on the download side while the upload is reaching maximum attainable upload rates, or close to it.

This is becoming an increasingly commonplace issue among ADSL users who have their phones, tablets, PCs, and other devices synchronising with each other and cloud services like DropBox, iCloud and so on. It becomes even more prevalent when there are multiple users in the same network environment (usually your house) and all of their devices at any point in time may be uploading, synchronising, or transferring data to cloud services. So while someone is gaming, their latency spikes; or while streaming the latest movie or TV show, everything starts buffering; or while downloading, throughput suddenly drops, and you call up your ISP to find out what the problem is. You may not realise that one of your 15 connected devices in your household just decided to synchronise with your Google account, or that pic you took earlier in the day just synced with DropBox. :D
 
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FYI, those traces do show +100ms local CPT to CPT response times which is a little odd, but doesn't appear to be causing troubles - at least Mweb Guy is here to help out with that, as even he would agree, it should be a little lower than that. If I was nit-picking, I'd say that's the only potential issue there, but other than that I'm not 100% sure what Rickster was seeing.

The latency is introduced on a part of the network with no real possibility for congestion as it's a pretty fat-pipe there so probably an isolated and temporary response time issue on the router, is all. No real issues that need investigation or fixing by the looks of things.
 
MWEB Guy said:
please provide me your MWEB account details via private message
Click to expand...

I haven't received your PM just yet, jonsnow. Truth be told, I'm actually a bit curious to see what's going on in the back-end. :)
 
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