need some help choosing a fibre provider

[DStvNothingOn]

Out of the list you have there there are only a few uncapped, unshaped and unthrottled ISPs,

Rocketnet
Cool Ideas
Home Connect AKA Cipherwave
Cellc C Fibre
Accelerit
Nepic
Packetsky


Out of that list I would probably recommend Home Connect, Cool Ideas or Rocketnet. Cellc C-Fibre does have a very nice deal where you get 3 months free.

Would you still stick to that recommendation list?

 

[DapperDanMan]

Would you still stick to that recommendation list?

2019 versus 2023 ... yeah, would also be interested to know.

 

[DapperDanMan]

Nice to have an Accelerit rep on the forum.

Fantastic feedback thanks @cavedog - definitely going nowhere

Last seen: Two years ago.

 

[PBCool]

We may have a 50Mbps spring special for new customers tomorrow.

 

[deweyzeph]

The thing most people don't take into consideration when choosing an ISP is how easy they make it to cancel. In my experience Afrihost has been the best in this regard. Some other ISP's make it extremely difficult to cancel.

 

[PBCool]

The thing most people don't take into consideration when choosing an ISP is how easy they make it to cancel. In my experience Afrihost has been the best in this regard. Some other ISP's make it extremely difficult to cancel.

Typically clawback related and requirements from the FNO.

You shouldn't have to cancel your service if you are a happy customer.

 

[deweyzeph]

Typically clawback related and requirements from the FNO.

You shouldn't have to cancel your service if you are a happy customer.

I'm speaking more about the actual physical implementation of cancelling. Some archaic ISP's require you to fill in a form and then fax/email it to them for example. Or you have to actually phone them and speak to a person. It should be as easy as clicking the "Cancel" button in your ISP's client portal. There are many other reasons for cancelling besides not being happy. Maybe you're moving to another area that doesn't have fibre, or you're moving overseas, or whatever. Either way cancellation should be a smooth and easy process.

 

[Speedster]

Typically clawback related and requirements from the FNO.

You shouldn't have to cancel your service if you are a happy customer.

But you should be able to if you want to.

 

[PBCool]

But you should be able to if you want to.

Absolutely, all I mean is that it shouldn't be a massively common thing that it's a factor in choice

 

[Krypton Web - AQP]

The thing most people don't take into consideration when choosing an ISP is how easy they make it to cancel. In my experience Afrihost has been the best in this regard. Some other ISP's make it extremely difficult to cancel.

Better than our ZERO cancellation fees on our FTTH services?
Not even within your first 12 months with us