Need some help with Vodacom Service

[kimbo]

Hi

I have a friend that suffered a lot of damage to his electrical equipment after the power on his farm went haywire. The Vodacom signal booster was also damaged in the proses and I PM’d VD the next day to ask for help. Vodacom phoned and gave my friend a reference number but that is where it stopped. I Pm’d VD again to ask for help, he said he will look into it.

This started the beginning of this month and we are still waiting for Vodacom to replace the signal booster. Like I explained to VD my friend has virtually no signal without this signal booster. He cant use his phone indoors he cant get onto the net nothing.

Can anyone please help me.

 

[kimbo]

Thank you Vodacom. It just shows you how much the big boy care about the man on the street paying for a service. A service that does not exist

 

[VodacomData]

Hi

I have a friend that suffered a lot of damage to his electrical equipment after the power on his farm went haywire. The Vodacom signal booster was also damaged in the proses and I PM’d VD the next day to ask for help. Vodacom phoned and gave my friend a reference number but that is where it stopped. I Pm’d VD again to ask for help, he said he will look into it.

This started the beginning of this month and we are still waiting for Vodacom to replace the signal booster. Like I explained to VD my friend has virtually no signal without this signal booster. He cant use his phone indoors he cant get onto the net nothing.

Can anyone please help me.

Hi , This has been escalated to the correct department , this is out of my hands now.All i can do is follow up to confirm how far they are.

 

[kimbo]

And he is still waiting for a call to tell him what is going on or some one to fix the signal booster. Been a month now

 

[kimbo]

A5-K4YR-3W2CQ this is the reference number VD gave me for this "problem"
Can some one from Vodacom please check is this case did not end up in file 13 please.
This whole thing is borderline pathetic now.

 

[VodacomData]

Not sure what happend here , but i have escalated it to someone else.

 

[kimbo]

Tx VD
They fixed it now

 

[VodacomData]

Happy to know , sorry it took so long