Neobroadband routing issues?

[Pada]

It seems like Neotel is experiencing issues...

From my home's MWEB ADSL connection to my office's NeoBroadband:

                                                                               Packets               Pings
 Host                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. mikrotik.tuis.local                                                       0.0%     5    0.9   1.0   0.9   1.2   0.1
 2. 41-132-44-1.dsl.mweb.co.za                                                0.0%     5  241.9 238.0 190.9 295.2  37.4
 3. 196-28-178-234.adsl.mweb.co.za                                            0.0%     5  283.5 252.8 151.1 368.3  80.0
 4. 197-84-2-2.cpt.mweb.co.za                                                 0.0%     5  229.4 236.8 180.9 338.6  60.0
 5. tengige0-0-0-2.11.cpt-p-1.mweb.co.za                                      0.0%     5  283.9 272.4 213.8 330.2  51.4
 6. tengig0-0-0-0.vic-p-2.mweb.co.za                                         20.0%     5  231.3 229.5 194.3 292.3  45.0
 7. tengige-1-2-0.vic-jinx-2.mweb.co.za                                       0.0%     5  217.8 256.1 183.4 349.6  82.2
 8. neotel.jinx.net.za                                                        0.0%     5  233.2 237.6 165.8 294.8  57.0
 9. ???

From my office to my home's MWEB ADSL:

                                                                               Packets               Pings
 Host                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 172.30.0.1                                                                0.0%    14    0.2   0.2   0.2   0.3   0.0
 2. 172.30.30.1                                                               0.0%    14    0.4   0.4   0.4   0.6   0.1
 3. 41.164.12.2                                                               0.0%    14    2.7   2.9   1.9   4.2   0.7
 4. ???

And now between my Afrihost connection and NeoBroadband...
From my home to my office:

                                                                               Packets               Pings
 Host                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. mikrotik.tuis.local                                                       0.0%     5    1.0   1.0   1.0   1.2   0.1
 2. 196-210-150-1.dynamic.isadsl.co.za                                        0.0%     5   39.6  85.2  36.1 123.8  43.5
 3. cdsl1-ctn-vl2173.ip.isnet.net                                             0.0%     5   38.3  90.5  35.8 148.5  50.7
 4. 196.35.115.128                                                            0.0%     5   14.3  96.9  14.3 182.3  64.3
 5. core1a-ctn-gi0-1.ip.isnet.net                                             0.0%     5   36.3 154.0  36.3 232.1  90.8
 6. 168.209.2.131                                                             0.0%     4   70.9 177.3  70.9 239.9  73.5
 7. neotel.cinx.net.za                                                        0.0%     4   43.1 163.1  43.1 222.8  81.2
 8. 41.164.0.243                                                              0.0%     4  112.1 127.7  94.5 200.0  48.7
 9. ??? (We're blocking ICMP so this works fine)

From my office to Afrihost:

                                                                               Packets               Pings
 Host                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 172.30.0.1                                                                0.0%     7    0.2   0.2   0.2   0.3   0.0
 2. 172.30.30.1                                                               0.0%     7    0.4   0.4   0.4   0.5   0.1
 3. 41.164.12.2                                                               0.0%     7    5.9   3.4   2.0   5.9   1.4
 4. 41.164.0.244                                                              0.0%     7    5.0   4.3   2.4   8.5   2.0
 5. 196.223.22.10                                                             0.0%     7    4.8   6.1   3.5  15.5   4.2
 6. 168.209.6.41                                                              0.0%     7    4.8   4.3   3.6   4.8   0.6
 7. 196.35.115.139                                                           14.3%     7    3.6   4.6   3.6   5.6   0.6
 8. 196.38.72.190                                                             0.0%     7   22.9  21.9  21.2  22.9   0.6
 9. 196.210.150.1                                                             0.0%     7   22.8  23.4  22.0  28.0   2.1
10. ??? (I'm blocking ICMP so this works fine)

And then our office's connection to a Nedbank server is also offline:

                                                                               Packets               Pings
 Host                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 172.30.0.1                                                                0.0%     8    0.2   0.2   0.2   0.4   0.1
 2. 172.30.30.1                                                               0.0%     8    1.0   0.6   0.4   1.1   0.3
 3. 41.164.12.2                                                               0.0%     8    2.3   2.7   2.1   3.8   0.6
 4. 41.164.0.244                                                              0.0%     8    3.4   3.0   2.3   4.2   0.6
 5. 196.223.22.10                                                             0.0%     8    4.3   3.7   3.1   4.3   0.4
 6. 168.209.2.15                                                              0.0%     8    5.3   4.9   4.1   5.3   0.4
 7. 168.209.28.42                                                            12.5%     8   15.3  59.6   5.0 274.6 100.6
 8. ???

 

[kilos]

No problems in George via Cape Town but we are on a different router 41.164.11.2

traceroute to www.bbc.co.uk (212.58.244.67), 30 hops max, 60 byte packets
1 41.164.x.x (41.164.x.x) 1.103 ms 1.159 ms 1.229 ms
2 41.164.11.2 (41.164.11.2) 19.373 ms 19.375 ms 19.359 ms
3 41.164.0.244 (41.164.0.244) 19.361 ms 19.349 ms 19.340 ms
4 ix-0-3-0-0.tcore1.KLT-CapeTown.as6453.net (41.206.164.9) 40.883 ms 40.872 ms 40.862 ms
5 if-0-3-2.core2.PV9-Lisbon.as6453.net (195.219.214.33) 133.214 ms 195.219.214.1 (195.219.214.1) 133.155 ms if-0-3-2.core2.PV9-Lisbon.as6453.net (195.219.214.33) 133.180 ms
6 80.231.158.1 (80.231.158.1) 160.160 ms 159.468 ms 172.824 ms
7 80.231.158.10 (80.231.158.10) 172.737 ms 171.849 ms 172.686 ms
8 if-19-2.tcore2.L78-London.as6453.net (80.231.138.22) 172.779 ms if-2-2.tcore2.SV8-Highbridge.as6453.net (80.231.139.1) 173.712 ms if-19-2.tcore2.L78-London.as6453.net (80.231.138.22) 172.688 ms
9 if-2-2.tcore1.L78-London.as6453.net (80.231.131.2) 172.693 ms if-11-2.tcore1.L78-London.as6453.net (80.231.139.42) 172.619 ms 172.662 ms
10 * * Vlan704.icore1.LDN-London.as6453.net (80.231.130.10) 172.640 ms
11 Vlan533.icore1.LDN-London.as6453.net (195.219.83.102) 212.383 ms 212.365 ms 172.585 ms
12 vl-3503-ve-117.csw1.London1.Level3.net (4.69.166.137) 180.635 ms vl-3502-ve-116.csw1.London1.Level3.net (4.69.166.133) 179.890 ms 179.838 ms
13 ae-14-51.car3.London1.Level3.net (4.69.139.68) 180.402 ms ae-24-52.car3.London1.Level3.net (4.69.139.100) 179.795 ms 179.783 ms
14 195.50.90.162 (195.50.90.162) 179.797 ms 158.923 ms 158.908 ms
15 * * *
16 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 159.467 ms 159.459 ms 160.614 ms
17 132.185.255.148 (132.185.255.148) 161.421 ms 161.424 ms 161.414 ms
18 bbc-vip112.telhc.bbc.co.uk (212.58.244.67) 160.598 ms 160.610 ms 160.563 ms

traceroute to www.afrihost.com (196.38.88.139), 30 hops max, 60 byte packets
1 41.164.x.x (41.164.x.x) 0.829 ms 0.866 ms 0.945 ms
2 41.164.11.2 (41.164.11.2) 17.101 ms 17.103 ms 17.103 ms
3 41.164.0.244 (41.164.0.244) 17.112 ms 17.094 ms 17.096 ms
4 is.cinx.net.za (196.223.22.10) 17.145 ms 17.149 ms 17.140 ms
5 core2a-ctn-gi0-1.ip.isnet.net (168.209.2.6) 17.097 ms 17.101 ms core2a-ctn-gi0-2.ip.isnet.net (168.209.6.6) 17.063 ms
6 168.209.100.213 (168.209.100.213) 32.442 ms 29.463 ms 29.754 ms
7 168.209.100.206 (168.209.100.206) 30.922 ms 30.918 ms core2a-bry-ge1-1-0.isnet.net (168.209.100.242) 30.939 ms
8 csw1-b-jup-bry-gi3-1.ip.isnet.net (168.209.217.21) 29.676 ms csw1-b-jup-bry-gi3-2.ip.isnet.net (168.209.218.21) 29.664 ms 30.846 ms
9 196.34.134.105 (196.34.134.105) 30.849 ms 30.856 ms 30.844 ms
10 gw.aserv.co.za (196.33.227.1) 40.517 ms * *
11 www.afrihost.com (196.38.88.139) 31.526 ms 31.525 ms 31.480 ms

 

[Pada]

Thanks Kilos!

At this moment everything seems OK again:

 Host                                                                       Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 172.30.0.1                                                               0.0%    44    0.2   0.2   0.2   0.6   0.1
 2. 172.30.30.1                                                              0.0%    44    0.4   0.5   0.4   2.1   0.3
 3. 41.164.12.2                                                              0.0%    44    1.9   3.0   1.9  34.7   5.0
 4. 41.160.0.244                                                             0.0%    44   22.3  22.5  22.1  28.6   1.0
 5. 196.223.14.25                                                            0.0%    44   22.8  22.9  22.7  25.0   0.4
 6. 196.22.163.6                                                             0.0%    44   46.2  46.4  44.1  51.5   1.7
 7. 197.84.4.34                                                              0.0%    44   47.6  46.2  44.2  48.5   1.2
 8. 196.28.178.99                                                            0.0%    43   43.7  43.7  43.5  45.4   0.3
 9. 197.84.3.10                                                              0.0%    43   43.6  43.6  43.5  44.0   0.1
10. ???
11. ???
12. 41.132.198.xxx                                                           0.0%    43   58.3  84.3  55.0 165.9  26.0

 

[Pada]

So far it seems like we were just maxing out our 5Mbps NeoBroadband connection connection completely (we got over 6Mbps on their graphs) between 09:00 & 11:00 - or at least that is our conclusion between us and the Neotel Enterprise Support Staff.

We were supposed to be on a 10Mbps connection.
So now Neotel is fixing our profile and also adjusting our invoices so that we're only paying for 5Mbps up until now

So I guess they have a few different places where they enforce that profile speed, which could cause some ISP's to work and others not to?!
This is probably why someone else here on myBB managed to get like 50Mbps on their speedtest.net profile even though they only had like 5-10Mbps NeoBroadband...