Neobroadband Wireless LTE 10Mbps

[andycol500]

This happens to me too, the only way to solve it for me is to restart the router... Going to talk to Neotel about this, have you heard anything or been able to solve your problem? Please let me know

I have the same issue and i notice that you can not even ping via the router gui.
I find it mainly happens when i max the line out, streaming etc
i am using the huawei router, does any get this with the zyxel setup?

 

[Camoh2006]

I have the same issue and i notice that you can not even ping via the router gui.
I find it mainly happens when i max the line out, streaming etc
i am using the huawei router, does any get this with the zyxel setup?

I have the Zyxel router... Not any different

 

[agentrfr]

Seems to be working again the last couple of days.... Pings to 'murica seem a bit off too...

RSRP -77 dBm 
BAND 3 
Signal RSRQ: -6 dB 
SINR 21 dB 
RSSI -53 dBm

 

[agentrfr]

Still working pretty good.

http://beta.speedtest.net/result/4948647880.png

 

[rvanwyk]

Happy for you. IT seems many users are complaining about poor throughputs myself included. I now get an average of 2 - 3 Mbps on a 10Mbps service. Their officie response is that this is within spec. I advise people not to consider this service.

 

[SideWinder]

Hi all,

Just a thought. Couple of things may be happening here.

If you are getting data from overseas, getting 3 Mbps on a 10 Mbps may be the international portion, or even the server.
If your server is local, it can still be a upstream (peering) problem, specially to smaller ISP's, who peer via others. Also local server maybe overloaded.
Now if the tower is overloaded with users, then do test at different times to see if it improves. If not, try re-pointing your unit to another tower. I would rather have less signal on a un-congested tower than full signal @ congested tower.

I did this after 1 year (new tower found!) , but could not complain about speed after 4 Mbps upgrade.

Just hope Neotel will install a few more towers in those areas with congestion and areas with no coverage at all!

 

[andycol500]

Hi all,

Just a thought. Couple of things may be happening here.

If you are getting data from overseas, getting 3 Mbps on a 10 Mbps may be the international portion, or even the server.
If your server is local, it can still be a upstream (peering) problem, specially to smaller ISP's, who peer via others. Also local server maybe overloaded.
Now if the tower is overloaded with users, then do test at different times to see if it improves. If not, try re-pointing your unit to another tower. I would rather have less signal on a un-congested tower than full signal @ congested tower.

I did this after 1 year (new tower found!) , but could not complain about speed after 4 Mbps upgrade.

Just hope Neotel will install a few more towers in those areas with congestion and areas with no coverage at all!

the problem is if the tower is congested the service is already 25:1 so means you will get bad speeds
i find speeds are bad at my place untill 9 at night.
honeydew tower is terrible

 

[Grasmuis]

Feedback from Neotel - Good day

Thank you for your email

Account number: R0007xxxxx

Reference number: TECH_240303xxx

Query Type: Technical Query

Kindly be advised that as per our record the query has been escalated to our Network team since you are not the only customer experiencing connection issue in your around your area, they will revert back to you.

Regards,

Mmamy Khosana

Consultant: E-Helpdesk

 

[rvanwyk]

This morning at 07:25 at got between 4Mbps and 5Mbps for a while which is the highest I have seen in a long time. But, it is still only half of what I should be getting.

 

[andycol500]

This morning at 07:25 at got between 4Mbps and 5Mbps for a while which is the highest I have seen in a long time. But, it is still only half of what I should be getting.

now days i cant even get 1meg on my LTE and they say its because of the 25:1 contention
so if the tower is overloaded divide my connection by 25 and thats what speed you will get.

 

[agentrfr]

My con works great most of the day (at 5-6 PM only get ~6 Mb/s). Tuning the antenna correctly made a huge difference. LTE prioritises cells that have low noise and high effective bandwidth.

Last Result:
Download Speed: 9634 kbps (1204.3 KB/sec transfer rate)
Upload Speed: 2783 kbps (347.9 KB/sec transfer rate)
Latency: 16 ms
Jitter: 9 ms
2016/02/01, 11:19:09 AM

RSRP -78 dBm
BAND 3
Signal RSRQ: -7 dB
SINR 20 dB
RSSI -54 dBm

 

[access]

now days i cant even get 1meg on my LTE and they say its because of the 25:1 contention
so if the tower is overloaded divide my connection by 25 and thats what speed you will get.

so they just put all speeds in the same pipe, dont the different speeds/packages have different contention ratios? if they say the tower is overloaded, it's much more than just 25 users to 1 tower surely..

 

[andycol500]

so they just put all speeds in the same pipe, dont the different speeds/packages have different contention ratios? if they say the tower is overloaded, it's much more than just 25 users to 1 tower surely..

the contention means that if the tower is overloaded you are guarenteed a speed of your connection/25


Neotel just left my house they said the honeydew said is so congested it is at 150% capacity.
he said they have 180 users on the tower and its max limit is 100

 

[access]

the contention means that if the tower is overloaded you are guarenteed a speed of your connection/25


Neotel just left my house they said the honeydew said is so congested it is at 150% capacity.
he said they have 180 users on the tower and its max limit is 100

well yes it's supposed to mean something like that. they should be fined per day for every user over its own quota on every tower, and discount the other subs on the congested tower for the duration.

 

[andycol500]

well yes it's supposed to mean something like that. they should be fined per day for every user over its own quota on every tower, and discount the other subs on the congested tower for the duration.

agreed look at this pathetic speed at 19:55 at night!!

what a joke!

Last Result:
Download Speed: 327 kbps (40.9 KB/sec transfer rate)
Upload Speed: 1915 kbps (239.4 KB/sec transfer rate)
Latency: 17 ms
Jitter: 15 ms
2/2/2016, 7:57:05 PM

 

[Gatok]

the joke continues....




Last Result:
Download Speed: 1644 kbps (205.5 KB/sec transfer rate)
Upload Speed: 3281 kbps (410.1 KB/sec transfer rate)
Latency: 18 ms
Jitter: 110 ms
2/5/2016, 7:49:27 PM

R 1,799 a month for what is basically a 2 Meg connection.....
Sent support requests, get the usual 3 day wait reply, ironically their invoice arrived without fail this morning.

 

[rvanwyk]

Yep. Same here also on a 10Mbps service. What I don't get is how it got to this literally overnight. I though there would be a gradual degradation of the service if it was congestion.

I only paid R600 of the R1799 end of January as I only get a third and less of the throughput.

Neotel told me I have to wait 4 to 8 Months for a new tower and offered that I go on a lower speed package which is pointless.

 

[Justin1437]

Hi

Was wondering if anyone knows how to fix my connections "JITTER" after i've done a speed test download and upload speed is normal but the "JITTER" stays between 30-35ms

 

[louis.koen@me.com]

Hi all,

I've setup a speedwave for those of us who continue to get ripped off by Neotel monthly.
Please run some speed tests off your connection so we can build data.

http://www.speedtest.net/wave/d6663d7055c05bcf

That way we can atleast see where/when we all suffer the most

 

[rvanwyk]

Hi all,

I've setup a speedwave for those of us who continue to get ripped off by Neotel monthly.
Please run some speed tests off your connection so we can build data.

http://www.speedtest.net/wave/d6663d7055c05bcf

That way we can atleast see where/when we all suffer the most

Done one test so far. Your throughput isn't bad. I almost never get above 2Mbps on a 10Mbps service.