Hey, i just got the neoflex 10gb package today but when trying to set it up i ran into a few problems. Hopefully someone here can help.
Basically it is not connecting to the EVDO network, though the EVDO light is green on the modem. I set up the modem following the directions provided and tried using both my [email protected] and @neotel.co.za to log in.
Basically What happens is that the Connect light goes green for a couple of seconds and then goes off. Neotel customer service says that the account is activated so it can't be that.
Please, if anyone has any idea of how to resolve this i would be much obliged if you would tell me and save me from having to be on the phone with their customer service all day tomorrow...
Cheers,
Arjun
Basically it is not connecting to the EVDO network, though the EVDO light is green on the modem. I set up the modem following the directions provided and tried using both my [email protected] and @neotel.co.za to log in.
Basically What happens is that the Connect light goes green for a couple of seconds and then goes off. Neotel customer service says that the account is activated so it can't be that.
Please, if anyone has any idea of how to resolve this i would be much obliged if you would tell me and save me from having to be on the phone with their customer service all day tomorrow...
Cheers,
Arjun
![[)roi(]](/forum/data/avatars/m/8/8711.jpg?1563828683){kind=avatar}
The end result was that Neotel's "technical" department did not correctly provision the device that they sent to me.
So if you are still experiencing problems then I suggest you insist that they provision it. The process took them only about 2 minutes, after I insisted that they resolve the problem, or send someone to collect the device / cancel contract.