Neotel billing!!!

[grobister]

I am so fed up with Neotel's billing!

I have nothing but the worst service from them and I am on the verge of cancelling my service!
Has anybody else received an sms asking them to pay there bill? I am up to date

I got this sms, decided to call the call center who tell me that there systems are down... (I happen to know they were not down)
I asked the guy to call me back, two days later and still no call back.

pathetic service AGAIN!

 

[Other Pineapple Smurf]

Let me first try to help you, then I will start my rant:

Try: Rieyaad Omar

Credit Controller
Office: 011 585 1316
Fax: 011 585 3316
E-mail: [email protected]
www.neotel.co.za


He repsonds very well to personal insults to his ability to do the job of credit controller. He even knows how to send a screen shot Took a couple of abusive emails to him to resolve an outstanding amount of R70 after I canceled my account.

 

[rph72]

Ja, I also got the SMS and my account is up to date. What a bloody cheek.

 

[grahamjohn]

Neotel is terrible, never use them.

We immigrated to the UK 9 months ago, we went thru all the pains of cancellation, letters, faxes etc etc. hours on the phone. And we thought all was ok, then suddenly 4 months later we have bills coming in suddenly. Telling us we are overdue and we owe over a thousand rand....
They are pathetic. We dont even know what to do next.