Neotel cancellation charge


New Member
Jul 13, 2013
Hi All,

Just seeing if any has had this issue I am experiencing. My neotel wireless contract ended some time back, think in January 2017. In June this year I gave my 30 days notice to cancel the contract as it has already ended an currently on a month to month with them. They agreed and about a week later I get a mail about a cancellation charge of R1200 which i disputed as the contract we have has ended and cant be charged a cancellation fee. i never heard from them for a month then this month i get a debit order of the charge.

I am pretty sure i cant be charged a cancellation fee if the contract itself has terminated. anyone experience this issue in the past?

Thinking if I dont get a reply to report them to the Ombudsman but not sure how effective that will be


Expert Member
May 25, 2009
Was the cancellation charge in the contract you agreed to? If not they can go fly a kite.