lol... 2 years later and they woke up.
i must admit, i was one of the dreamers who believed the marketing rubbish neotel spewed forth... i got a neo-useless connection, data only, 5gb a month. it has been rubbish. i even tried dial up with my laptop and got better performance. i've had endless issues with dns which periodically disappears, when you call the helpdesk, you get nothing. they don't know what the problem is, that there is even a problem, and they've never called back.
i've written to them 3 times asking for clarification on how to terminate the rubbish service, they still haven't replied!!!!!
seriously, how do these ****ers sleep at night?
you can't offer a crap service like this with poor speed, no support, and no response, and still run around claiming to be the best thing since sliced bread!!
i quietly reactivated my adsl, and am quietly enjoying real broadband on saix unshaped, which is cheaper, faster, and more reliable than the useless neo-rubbish.
go back to wherever you came from neo-losers, we were better off without you!
/boodah
ps - if anyone knows how to terminate this crap service let me know.