Neotel - should I?

[Nafisa]

For the last 4 weeks and longer.......although I am in a Execellent reception area...the service is a BIG FRUSTRATING PAIN. I have made the following observations.....Only about 20% of the time is a connection made.....within 10-15 minutes the connection fails..........speeds are very slow. Switching the router on/off in efforts to make a new connection drives you CRAZY!

Can totally relate. I wasted money buying a signal booster from Poynting.co.za. Not the least bit thrilled

I only used 3GB from my 10GB cap in April. Don't know if it was all those holidays or just poor signal. Maybe both combined.

 

[DarkDenim]

Can totally relate. I wasted money buying a signal booster from Poynting.co.za. Not the least bit thrilled

Mine worked fine for 3 days, now it's packed away, perhaps never to be seen again. Wasted R900

 

[rudirautenbach]

Perhaps this will convince you not to sign up with neotel...http://www.hellopeter.com/comp_comment.php?company=Neotel

Thanks DarkDenim, I did not even think of HelloPeter, I used to be quite active there. Responses from Neotel are almost identical, the typical non-committing bull@#$% from large corporations on complaints.

I am so glad I asked here before leaping. iBurst from joy not joining~

 

[rurapente]

RUN WHILE U STILL CAN!

Todays excuse for my service not working was "The accounts department mailbox is full and they did not get our request"

So I said "put me through to the accounts dept"

"Sorry, we dont have their numbers to call them"

 

[JMRHOWES]

Best thing I ever did, was leave Neotel.

At Least I have a working Internet connection now, decent speeds, and not one issue.

 

[nk1]

@ JMRHOWES, long time - was wondering whether you were successfull in cancelling?
I guess everyone has now realised that you were right with your opinion of Mr. Neotel Rep - he has actually done sweet nothing on these forums.
Anyways, please provide step by step for successful cancellation, did you have to pay device charge for the reminder of your contract?

 

[JMRHOWES]

@nk1

I had to go through the normal cancellation process, emailed Neotel. Received Confirmation of Cancellation by end of month, and the necessary Device fee.

Neotel Rep - Helped me get ahold of Service Delivery Manager - This allowed me to get further info on issues and cancellations.

Now with ADSL with AXXESS ISP - Brilliant - Support is 100%, Service is 100%