Quite frankly I think this thread (the title mainly) is a little harsh.
So here are my two cents,
To be perfectly honest i think you guys are being a little unfair on neotel, they have had some issues, but what company doesn't. Considering they have only been up and running with regards to consumer offerings for a very short while and they are still in the very early stages.
They have some issues and i will happily point them out, but to blatantly swear at/about them on a public forum is not on in my books. I am not trying to rip anyone a new one, i am simply stating that you should think before you post.
Now in terms of constructive criticism I am glad to point out the following issues which could be addressed,
Neotel has an extremely friendly staff on the support lines etc but most of the time they are less aware of whats going on than they should be. I am not trying to be funny, but half the time it appears the one hand doesn't know what the other is doing.
They still have some serious latency issues and i am not talking about high latencies as these i believe have been drastically inproved from when they first began, but the spikes are a real killer.
The frequent disconnects and network interuptions are a pain in the royal behind and while i realise they are often implementing changes i am sure these changes must be scheduled and therefore they should give their customers a bit of a heads up via email, etc.
In terms of scheduling and one of the things I stringly suggest is they should really have some sort of zone provisioning schedule, I.E. Cape Town, XXX suburb expected date of coverage. And some sort of time frame with regards to their consumer broadband offerings would really make alot of people happy. I am not talking about an exact date but i think the end of the year is nearing and according to neotel consumer broadband was supposed to be implemented in phases over 2008. Quite frankly 2008 is drawing to a close as we enter the 4th quarter and an estimate would go a long way to appeasing the minds of potential customers.
And, what i think is the most annoying and serious of all neotels faults is there somewhat automated or copy/paste style of responding to querries and providing info on their website. Don't get me wrong i am all for the automated response system as it can save a company valuable time and resources, but they really need to fix it because it must be broken. Receiving a response that doesn't not answer a question you have asked is just not on. Reading the FAQ's and finding a question that doesn't get answered is one of the most idiotic mistakes a webmaster can make in my opinion.
Sorry about the long post guys and once again i am not trying to scold anybody, I am simply stating that their are better ways of getting your point across than swearing and screaming. I am sure the neotel rep (another problem neotell should address as he is seldom here to address issues) will take a far greater interest in a constructive post than one made out of anger.
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