Neotel support (IT) is useless..GIS coverage checking down for the 5th day!

D

DanieP

Active Member
Joined
Jan 11, 2008
Messages
52
Reaction score
0
Location
Pretoria
If anybody intends to do business with Neotel, please do not even attempt it!

On Saturday I saw the NeoGo (1.5Gb cap) product advertised and thought, as my contract with Telkom ADSL is ending this month, I should check this out.

Off to the Neotel website I went....could not do the coverage check..system down. I phoned them (I thought that it was just the Internet that had the problem). The call centre told me they can't check it as their system is down - so even they can't check the coverage.

Sunday monring I repeated the process again..Internet...down...phoned...still down...Sunday afternoon...Internet..phoned....lady said it is down but should be up by 17:00....I waited until 21:00...Internet check...down...phoned...sorry down.

Monday, same story...Tuesday....same story.....Wednesday morning...same story. I have been on the line now for around 30 minutes....post to pillar...sounds like Telkom! IT guys don't want to talk to me...they 'are aware of the problem'. Although they don't do anything about it!

I am now waiting to hear if Neotel can assist with a signal check at my house for this product (physical visit). Music in my ears (on hold...)

Neotel should be losing thousands of rands in potential business...they have lost my R299 a month for sure!

If this is the way they handle their own internal IT, how on earth will they be able to assist me later when I am their client???

I assume they have no Disaster Recovery in place. If a main system of any company is down for 5 days, I'll ask serious questions!

Neotel is losing lots of face through this!

I am just airing my frustration! For now, I'll have to stick with Telkom 384kbs ADSL...at least it is working.......!
 
Last edited:
Big Business

mystic007 said:
http://www.itweb.co.za/sections/columnists/offthehook/jones090818.asp?S=Telecoms&A=TEL&O=FPH

Read the article and you will realize that Neotel could not care less about the consumer. They are only interested in big business.
Click to expand...

*sigh*
*picks up Wednesdays job section*
*pages through wanted adds*

please read the responses there while you browse the article.... Anyway moving swiftly along.

@ DanieP, We know there is an issue with G.I.S. utility on our portal and we are working on it... PM me with the address you want to check & what service you have an interest and I'll check if I can get it checked for you ;)
 
Neotel said:
@ DanieP, We know there is an issue with G.I.S. utility on our portal and we are working on it... PM me with the address you want to check & what service you have an interest and I'll check if I can get it checked for you ;)
Click to expand...

Thanks for the offer but I decided to stick with Telkom for now. Just to try and get a signal coverage check done almost took a week with Neotel and may minutes on the phone...I don't want to be in the same position when I am your client and has a problem. After reading some reviews on the forums..perhaps Neotel is not the right choice at the moment for home use. I think support might be a problem and I don't like to wait and like good service!.

Thanks for the offer but I'll check again in a year's time or so - perhaps Neotel will have all its ducks in a row by then.
 
DanieP, very wise decision. Stay clear of Neotel, they make dealing with Telkom a walk in the park, and you know how bad Telkom is!
 
I have come to the decision to try Telkom again, and I wonder if I should call Neotel and cancel my application.

It's been over 10 years since I last experienced Telkom's service. A well-respected industry colleague tells me its service is really up to scratch now – I beg you to set the record straight if you have a different opinion, but I live in hope.
Click to expand...

She should try using Telkom now... she'll soon realise they just as useless.

Anyways...

Back on topic.

Guys, personally, I have to agree, Neotel generally is useless, but - having said that, Neotel is as good as it's staff and if you are lucky enough to get access to a staff member who does care - you will have pleasurable service.

Even though I've had issues with Neotel in the past - I have had lots of great help from certain staff members.

If they (the staff) could all be like a certain few - Neotel would be 'for the better'

The MyBB Neotel rep gets so much flak from people and all he does is TRY.
 
Very true. I chatted to a cute sounding girl from accounts a while back. My experience was very nice =)
 
G.I.S fixed

Ok we pulled some of our IT guys off site to client premises to do the check on this utility on our website. We just moved our data centre and as a result the guys picked some DNS errors. I checked it yesterday afternoon after I got feedback from the lads and it was 100's.

@ gdiza & ushir thanks for the encouragement. ushir who was the accounts lady, maybe I can recce for you? :p

@DanieP no wait please don't go.. send me your details lets see what we can hook up for you...
 
Hahaha youre from durban arent you?- I wish i remembered her name, Id fone her all the time with "account problems"
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X