Netflix Password error on Roku

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trishdbn

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Sorry if this question has been asked, but I've searched and can't find anything.

I'm having a problem accessing my Netflix trial account.

I have installed Unotelly. My Roku 1 is set up with an account and has all the channels showing on the TV.

I have subscribed to Netflix for the free 1 month trial. My credit card details have been accepted, I have a username and password and I can get into my account on Netflix.com on my PC without a problem. However, when I go into Roku and click on Netflix and want to activate the trial account on the TV, it gives me a username/password error.

I have factory reset the Roku. Restarted the PC and router and Unotelly, but that all works fine. The internet connection is strong.

Can anybody help?
 
UPDATE:

I have extended the wireless via a TP-Link adaptor to the TV room from the router which is in the other side of the house. It appears that the adaptor somehow doesn't extend the Unotelly cloak so the Roku is still picking up the SA IP and this is my problem (just saw it now when I attempted to access Hulu and Vudu).

is there a way to extend the Unotelly cloaking via the TP-link adaptor? TIA
 
trishdbn said:
UPDATE:

I have extended the wireless via a TP-Link adaptor to the TV room from the router which is in the other side of the house. It appears that the adaptor somehow doesn't extend the Unotelly cloak so the Roku is still picking up the SA IP and this is my problem (just saw it now when I attempted to access Hulu and Vudu).

is there a way to extend the Unotelly cloaking via the TP-link adaptor? TIA
Click to expand...

The problem most likely lies with the dns on your router. I'd assume you are using the unotelly app? That will only work for the pc. Browse their site and look for the settings to:

1. Encode their DNS servers in your router
2. Redirect any google based requests to your PC forcing them out the alternate DNS server.
 
Kosmik said:
The problem most likely lies with the dns on your router. I'd assume you are using the unotelly app? That will only work for the pc. Browse their site and look for the settings to:

1. Encode their DNS servers in your router
2. Redirect any google based requests to your PC forcing them out the alternate DNS server.
Click to expand...

OK thanks I will try that out. will revert :)
 
trishdbn said:
OK thanks I will try that out. will revert :)
Click to expand...

Kosmik said:
The problem most likely lies with the dns on your router. I'd assume you are using the unotelly app? That will only work for the pc. Browse their site and look for the settings to:

1. Encode their DNS servers in your router
2. Redirect any google based requests to your PC forcing them out the alternate DNS server.
Click to expand...

Nope, don't know enough to do that, I have no idea what I'm looking for. Sorry I'm a real noob and need step by step :confused:.

I have a Netgear router and I set up Static Routes but there was a power failure yesterday, so I'm not sure if everything reset. Here's a pic of the Static Routes settings:

SR.jpg


help :cry:
 
First find the ip of your pc/permanent on machine that runs the app or has the unotelly settings. You can type ipconfig in your command prompt from windows and it will tell it to you.

Set the app to the correct unotelly servers so that it enforces the dns on your pc.

On your router where you have static routes, the destination ip for those routes, should be your pc's ip address. Update the routes and save.

That should ensure that all relevant dns lookups are forced to your pc regardless of what network path it takes as the router will forward the request when it tries to break out to the net.
 
Kosmik said:
The problem most likely lies with the dns on your router. I'd assume you are using the unotelly app? That will only work for the pc. Browse their site and look for the settings to:

1. Encode their DNS servers in your router
2. Redirect any google based requests to your PC forcing them out the alternate DNS server.
Click to expand...
Not really necessary on the Roku 1 - one of the few benifits to the dated software it runs. :)

Not that it's going to hurt for future but I'd look for a different culprit.
 
trishdbn said:
Nope, don't know enough to do that, I have no idea what I'm looking for. Sorry I'm a real noob and need step by step :confused:.

I have a Netgear router and I set up Static Routes but there was a power failure yesterday, so I'm not sure if everything reset. Here's a pic of the Static Routes settings:

View attachment 181790


help :cry:
Click to expand...

This setup is perfect and I assume you have the Cape Town and Johannesburg dns servers in your router. Check to see on unotelly's website that all is well. Then restart the Roku and try logging in. The Roku grabs the network settings every time it restarts so this step is necessary.

The other thing I would check, since you don't give much detail of the wifi extender, is that dhcp handling is switched off to ensure that all devices on your network get their settings from your Netgear router.
 
Kosmik said:
First find the ip of your pc/permanent on machine that runs the app or has the unotelly settings. You can type ipconfig in your command prompt from windows and it will tell it to you.

Set the app to the correct unotelly servers so that it enforces the dns on your pc.

On your router where you have static routes, the destination ip for those routes, should be your pc's ip address. Update the routes and save.

That should ensure that all relevant dns lookups are forced to your pc regardless of what network path it takes as the router will forward the request when it tries to break out to the net.
Click to expand...

Here is the ipconfig

ip.jpg

Are you saying that I must change the Destinations in each one of those four Routes?

SR.jpg

To what? I think these are the settings originally given by Unotelly for the Netgear router settings?
 
Those settings are fine. Nothing more needed. Now ping the four ip addresses you put in the static route settings. Eg ping 8.8.8.8 If you get a "destination host unreachable" response which shows that it's working.
 
SL1v3R said:
This setup is perfect and I assume you have the Cape Town and Johannesburg dns servers in your router. Check to see on unotelly's website that all is well. Then restart the Roku and try logging in. The Roku grabs the network settings every time it restarts so this step is necessary.

The other thing I would check, since you don't give much detail of the wifi extender, is that dhcp handling is switched off to ensure that all devices on your network get their settings from your Netgear router.
Click to expand...

It says everything is fine.

uno.jpg

Don't know where to look for the dhcp handling? The range extender I'm using is this one:


tplink.jpg

Thanks
 

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SL1v3R said:
Those settings are fine. Nothing more needed. Now ping the four ip addresses you put in the static route settings. Eg ping 8.8.8.8 If you get a "destination host unreachable" response which shows that it's working.
Click to expand...

Yup all Ping replies are unreachable.
 
Go to the Roku and go to network settings. It should give you the Roku's ip, gateway ip (I think) and also the primary dns (Unotellys dns server). So you should see some like device ip (Roku) 10.0.0.4 Gateway ip 10.0.0.2 dns server 197.189.212.164 (unotelly jhb)
 
Hmmm, I'm not sure, as your pc is the .3 I wold have changed the google dns to go to the 3 as the 2 is your router and you traffic is basically going to infinite loop for the lookup.

I'm basing off how I've done mine.
 
SL1v3R said:
Go to the Roku and go to network settings. It should give you the Roku's ip, gateway ip (I think) and also the primary dns (Unotellys dns server). So you should see some like device ip (Roku) 10.0.0.4 Gateway ip 10.0.0.2 dns server 197.189.212.164 (unotelly jhb)
Click to expand...

That's the only one it will show you.

Googles DNS is not the issue here.
 
I've also sent the problem through to Unotelly's Support. Am getting info from them as well. Will try everything and see what works and give feedback here.
 
trishdbn said:
I've also sent the problem through to Unotelly's Support. Am getting info from them as well. Will try everything and see what works and give feedback here.
Click to expand...
Can you move the TV/Roku closer to the router and disable the repeater to eliminate that as a possible problem?
 
bwana said:
Can you move the TV/Roku closer to the router and disable the repeater to eliminate that as a possible problem?
Click to expand...

No. The TV is upstairs and at one end of the house and the router is in the study at the other end of the house.
 
UPDATE

Unotelly Support helped out, apparently the DNS settings weren't correct, so I changed those and now the whole system is being accepted by the Roku after much trial and error.

I have managed to add HuluPlus which means it's recognising it as a US address because before it would tell me the service was not available in my country.

BUT Netflix is still not accepting my account username/password.
 
trishdbn said:
UPDATE

Unotelly Support helped out, apparently the DNS settings weren't correct, so I changed those and now the whole system is being accepted by the Roku after much trial and error.

I have managed to add HuluPlus which means it's recognising it as a US address because before it would tell me the service was not available in my country.

BUT Netflix is still not accepting my account username/password.
Click to expand...

It might have blacklisted your email, does it still work from a pc?
 
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