Thanks for posting, I just searched google for Afrihost shaping Netfilx and found this thread. I am having the same issue. my line speed has been generally terrible lately, in fact i'd say for most of 2014 as well. I was also considering moving to a business package because I can't take it anymore. So after your experience, i am glad i didnt. This past sunday I tried watching a movie on netflix but every 4 mins, it started buffering. I turbocharged and a short while later it definitely improved. I still have about 180 minutes left for the month, which i'll use when visitors come over to avoid the embarrassment.
Streaming video (be it netflix or even youtube) is the main reason I am on a 4mb uncapped account. I have complained to them but it falls on deaf ears and i get that annoying email and support telling me to check my pot filters and all that other generic stuff from the email. I left Cybersmart for the same reason when i couldnt take it anymore and sad to say, AH is slowly driving me to that as well, but where to turn?
I even resort to switching off my router for 20 mins and restarting afterwards