Netflorist bungles Valentines orders

Hi,

Thank you for this post.

I don't mind admitting that I am the gentleman mentioned in the above article who ordered well in advance (about 2 weeks) and whose loved one was left high and dry on Valentines Day

As for Netflorist contacting me in person, I am still waiting. The only communication that I have had with Netflorist was the Thursday after Valentines Day when I myself contacted Netflorist upon which I was told that they were very sorry and would contact my wife in person and deliver the order that day (Thursday)

The did contact my wife but never did deliver the order on Thursday. In fact the order only arrived at my wife on Friday morning at 10am at to make matters worse the box of chocolates was melted

I personally don't feel that I am being attended to and feel like I am running after Netflorist. I do feel a full refund is in order

Thnx
 
Whoever the "gentelman" was that is only getting back a 25% refund tell him to contact me.

Unfortunately I was also one whose order did not arrive on valentines day but 3 days later. I put a complaint in HelloPeter and netflorist got back to me immediatly without delay and promised me a full refund. It is absolutely nonsense they can do this. The main reason is coz they charge you more for the roses on V-Day just coz its vday and they still charge R30 delivery.
 
Almost the same thing happened to me 3 years ago. Although they delivered on the day, they delivered completely the wrong order. I ordered a huge bunch of long stems and they delivered a bouquet that looked like funeral flowers. A refund couldn’t fix the disappointment on my girlfriend’s face and the correct order that they sent the next day only made matters worse because it caused all sorts of office rumours.

I decided not to use them ever on Valentine’s day again.
 
Well I use sunshine florist in woodmead, because they are a small florist and therefore dont take more order than they can process. There was a slight problem where my gf wasnt at home and they called me straight away and told me they were leaving it with the neighbours.
6500 orders, take as many as u can HANDLE!!!
 
My hubby placed an order to be delivered 13/02/2019 but it showed up 14/02/2019. and the content was mixed up by Netflorist. Since last week we are trying to sort out the matter. Never once did they phone us. We had to phone and mail. Then I was told yesterday that the courier did not want to do a second delivery???? WTF delivery is their business. I think more it was a matter that Netflorist did not want to pay the additional delivery that was caused by their mistake. Then they could not rectify the mistake as the system did not want to accept the old order number. INCOMPETENT! They told us to return the incorrect item, which was done last week Friday. The did not even have record of that. Then they wanted to give us a voucher and cancel the order THE EASY WAY OUT. Then the system did not allow her to do so. After 20 minutes on the line with them, she finally gave up and said she is cancelling the order and arranging for a refund. Today I got a response to the mail I send yesterday to day your order has been cancelled and you will be refunded???? No apology? No compensation for all our trouble to have it sorted. This is so disappointing. And yes - no gift at the end of the day. Wow So sad.
 
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