New Feature in iBurst (iBurst Browser Hijacking & more)

[Keeper]

I don't know what you are on about. I've met some iburst users (and I'm also thinking of people who I'd like to get on iburst) who do not know the difference between capped and uncapped speeds; a friendly reminder can only be a good thing.

Besides, it frees up the call centre for those of us who have legitimate complaints.

agreed, but - how many times a month do you want Woolworths to phone you if your Club Card is empty?

 

[ginggs]

So we are on a LAN and I don't need the users coming to me about this message a few times a day.

Surely if you explained what it means to the other users they won't keep on bugging you?

How about a tickbox and iburst remembering to not show the message again for the month or day even - I only need to see the message once if at all.

That's a good suggestion.

Oh. So what the **** is wrong with an email? Do they have to be dicks about it?

An email will only reach one person, there could be many people using one iburst connection, as in Vis1/0N's case above.

agreed, but - how many times a month do you want Woolworths to phone you if your Club Card is empty?

Every time I try and use it?

 

[Land Locked]

Every time I try and use it?

Different scenario, I pay, YES I PAY to be able to use the connection after cap. It's the main reason I chose i-burst.(FIXED monthly cost)

 

[zaktoo]

An email will only reach one person, there could be many people using one iburst connection, as in Vis1/0N's case above.

Surely the registered email address of the primary account holder needs notification, from there internal mechanisms take over. There is no need for this intrusion and brokenness.

 

[ginggs]

I've been capped since last Wednesday due to the bandwidth usage problem, it took me a really long time to figure out that I was capped, I think I only saw the redirect page for the first time the next day. When I noticed the speed drop, I checked the usage page but saw nothing to indicate that I was capped. Is there somewhere to check?

Alrighty the continue button (which I assume is for click-through) is now present but doesn't actually do anything when clicked, known issue?

I have now seen the option to continue to my original destination, but I noticed that only host portion of the URL gets passed on.

e.g. This morning I wanted to go to http://mybroadband.co.za/vb/ but after seeing the redirect and clicking through, I was taken to http://mybroadband.co.za/

 

[nevstarwader]

Looks like the once-per-day is do-able. Will revert with more details.

I'll also check what the actual screen looks like. Should be as easy as possible to click-through.

It appears that every email notification suggestion is being flatly ignored. Jannie - having read 7 pages of this annoyance thread, I don't think I have seen one response from you to the email suggestions.

But maybe that is because Iburst is no longer able to even send my Daily Usage email to me anymore. It was erratic October November but now has stopped altogether, despite my checking that the option is still checked.

 

[nevstarwader]

I’ve been an Iburst user for over 4 years, and I can only say that Iburst really falling apart. I can only ask myself whether all these network problems we’ve experienced last month were due to upgrades? These upgrades?? 100 click throttle reminders? Iburst??? .................The market is changing and if you guys don’t think of something soon, you can kiss my….
Oh, and another thing!!! Bill me on the 2009-09-16 for 2009-10, and tell me that it was just a mistake… Oops, I pressed the wrong button and all you offer me is a sorry (after my call being dropped once after 15 mins of waiting plus another 15 mins of waiting before getting through to your billing department call cost a fortune and all I get is a sorry, I’m honored! And to think I once actually advised Iburst to users.

Underdog, you have expressed my sentiments exactly. My first use of Iburst was in Dec 2004 while still in beta. I loved the portability and speed of Iburst. I referred others to Iburst but 2 of them left in frustration over various annoyances and then continued to be billed by Iburst long after leaving. What a fight. Last month my brother was promised a refund having been over-billed in October, but that refund had not materialised when I last spoke to him - despite repeated phone calls. I wish that Iburst had had the decency to be as embarrassed as I was.
I have re-routed all email so that it does NOT live on an Iburst server. Three times this year, I know I have lost email. Were some of those emails job/contract offers?
The incompetence of the helpdesk has always staggered me. My option was to avoid them where possible and get help from others inside the company with more knowledge, understanding and initiative. It appears that they resigned end November. Why?
If I were not cash-strapped presently, I would have jumped ship. Jannie - what can you say to this? Do you really think I am sucking my experiences and disappointment out of my thumb? Does Iburst really CARE? Or does an apology present too much danger of acknowledging culpability?

 

[Shaun.Green]

Hi guys

When it comes to the re-direct.

I actually agree with it. I know how many interactions are happening with the contact centre regarding slow speeds, mean while these users are capped.

It is a bother to some but a mercy to others.

Please do not flame me too much for my thoughts on the matter.

Cheers

Shaun Green
084 978 0790