Hi
From about the 20th of June I've been experiencing high latency while logged onto World of Warcraft.
On occasion YouTube streaming would require caching while set to 144p.
At first I thought it was my ISP (Web Africa) which was causing the problem, but after contacting them and
investigating the problem I've come to the conclusion that it is on Telkom's side.
I've tried two routers and four ISPs, but they all have crazy high and spiky latencies (500 - 2000+ ms) where I would normally have around 190 - 202 ms.
The routers are a TP Link and a D Link, also I used tethering on my cell phone as an additional test.
The test was a WinMTR trace to www.telkom.co.za as well as www.bbc.co.uk.
It's a lot of files and I apologise, they are shared here: dropbox
In a nutshell, my adsl connection is dropping a lot of packets while my cellular connection is not (unfortunately the cellular connection has a noticeably higher latency around 300 ms and is significantly more expensive).
My area is: Brummeria, Pretoria.
I'm currently waiting for Telkom to fail to fix the problem for a sixth time.
The operators at Telkom sound sympathetic to my plight and have even expressed surprise that the fault tickets are being closed even though the faults are not being fixed.
Two days later, I have to phone Telkom again to find out what is happening with regards to my ticket.
If I'm lucky someone from the technician's department will contact me, else I need wait another day to phone Telkom again.
I've been contacted three times by a someone from the technician's department (I have no idea what to call this department), each time the person said that a "technician would be sent out".
Naturally I have to phone them to find out when this is going to happen, only to find out that it has already.
The next contact I receive from Telkom is that the "ticket is resolved" via SMS and that if the problem persists I should reply with "no".
After running a few tests, I reply "no" .
Being naive and expecting Telkom to contact me, I wait a day and then phone them to log yet another ticket.
Like I said earlier, this is the sixth iteration of this process.
Sorry.
I don't want to rant, I just want a stable 200 ms ... like I had a month ago.
Any advice as to what the next step is in order to solve my adsl woes?
Do I need to set fire to something to get service?
From about the 20th of June I've been experiencing high latency while logged onto World of Warcraft.
On occasion YouTube streaming would require caching while set to 144p.
At first I thought it was my ISP (Web Africa) which was causing the problem, but after contacting them and
investigating the problem I've come to the conclusion that it is on Telkom's side.
I've tried two routers and four ISPs, but they all have crazy high and spiky latencies (500 - 2000+ ms) where I would normally have around 190 - 202 ms.
The routers are a TP Link and a D Link, also I used tethering on my cell phone as an additional test.
The test was a WinMTR trace to www.telkom.co.za as well as www.bbc.co.uk.
It's a lot of files and I apologise, they are shared here: dropbox
In a nutshell, my adsl connection is dropping a lot of packets while my cellular connection is not (unfortunately the cellular connection has a noticeably higher latency around 300 ms and is significantly more expensive).
My area is: Brummeria, Pretoria.
I'm currently waiting for Telkom to fail to fix the problem for a sixth time.
The operators at Telkom sound sympathetic to my plight and have even expressed surprise that the fault tickets are being closed even though the faults are not being fixed.
Two days later, I have to phone Telkom again to find out what is happening with regards to my ticket.
If I'm lucky someone from the technician's department will contact me, else I need wait another day to phone Telkom again.
I've been contacted three times by a someone from the technician's department (I have no idea what to call this department), each time the person said that a "technician would be sent out".
Naturally I have to phone them to find out when this is going to happen, only to find out that it has already.
The next contact I receive from Telkom is that the "ticket is resolved" via SMS and that if the problem persists I should reply with "no".
After running a few tests, I reply "no" .
Being naive and expecting Telkom to contact me, I wait a day and then phone them to log yet another ticket.
Like I said earlier, this is the sixth iteration of this process.
Sorry.
I don't want to rant, I just want a stable 200 ms ... like I had a month ago.
Any advice as to what the next step is in order to solve my adsl woes?
Do I need to set fire to something to get service?
