Night OWL - not anymore?

Sajunky having had a look at the various Data offerings on VC website and the Terms and Conditions of each product, I would concur with your view that the Night Owl has been removed.
1) Broadband Data = Contract opened ended with or without device has Night Owl with the exception of Top Up.
2) Smartphone/Mobile Internet bundles for your voice contract and Top Up Once Off/Monthly reoccurring No Night Owl
3) Prepaid Data Once Off/Monthly reoccurring - No Night Owl
The reason for removing Night Owl is unclear at present.
 
Ivanr said:
Sajunky having had a look at the various Data offerings on VC website and the Terms and Conditions of each product, I would concur with your view that the Night Owl has been removed.
Click to expand...
Really? Tell us how did you get to this conclusion about my view. Step by step please. Or read all posts again and again, unless you are complete idiot, you will understand my view.
 
Update:
Picture says all. Yesterday there was no Night Owl, today is...
The best network in South Africa. No other network threat their customers in such deceiptive way.
 

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sajunky said:
Update:
Picture says all. Yesterday there was no Night Owl, today is...
The best network in South Africa. No other network threat their customers in such deceiptive way.
Click to expand...

You may wanna block out your mobile number.
 
Ivanr said:
Sajunky having had a look at the various Data offerings on VC website and the Terms and Conditions of each product, I would concur with your view that the Night Owl has been removed.
1) Broadband Data = Contract opened ended with or without device has Night Owl with the exception of Top Up.
2) Smartphone/Mobile Internet bundles for your voice contract and Top Up Once Off/Monthly reoccurring No Night Owl
3) Prepaid Data Once Off/Monthly reoccurring - No Night Owl
The reason for removing Night Owl is unclear at present.
Click to expand...

Yes. The once off bundles dont have night owl, but their price did have a substantial drop a while ago. 3G contracts (no top up) still has the night owl as per normal.
 
sajunky said:
Picture says all. Yesterday there was no Night Owl, today is...
The best network in South Africa. No other network threat their customers in such deceiptive way.
Click to expand...
Vodacom don't give a hoot about their customers.
 
Ockie said:
Threat? :confused: Was most likely a system glitch.
Click to expand...
This system glitch regularly comes back from the beginning of May. I don't believe they are unable to send properly formatted SMS's. It is intentional deception aimed for OOB sharks.
 
sajunky said:
This system glitch regularly comes back from the beginning of May. I don't believe they are unable to send properly formatted SMS's. It is intentional deception aimed for OOB sharks.
Click to expand...

I have never liked the SMS thing. Sometimes beginning of the month the SMS's are not right. Customers get sent a message to tell them that their bundles are depleted, but the new bundle that was issued start of the month hardly touched when I look at it on the system. This normally happens start of the month when bill run is still going.

However, I dont see how that would lead to OOB? If the night owl is not showing then that would not lead the customer to think he has got more data than what he actually has got. Or am I not understanding you correctly? Also, what does it say when you log into the Vodacom App?
 
Ockie said:
However, I dont see how that would lead to OOB? If the night owl is not showing then that would not lead the customer to think he has got more data than what he actually has got. Or am I not understanding you correctly? Also, what does it say when you log into the Vodacom App?
Click to expand...
Thats a point - how. Very simple. Normally SMS returns "Data Bundle' and it is correct figure. The other time SMS returns with "Data Bundle: xxxx", but it is not your Data Bundle, but with Night OWL inclussive - it is misleading.

By example someone has 500MB data and 500MB Night OWL remaining. SMS will indicate 1000MB "Data Bundle" in such case. If customer use 800MB, it will be charged 300MB OOB.
Study pictures posted by myself and badtrev you will see it is a case indeed. This is how Vodacom cheat customers.
 
sajunky said:
Thats a point - how. Very simple. Normally SMS returns "Data Bundle' and it is correct figure. The other time SMS returns with "Data Bundle: xxxx", but it is not your Data Bundle, but with Night OWL inclussive - it is misleading.

By example someone has 500MB data and 500MB Night OWL remaining. SMS will indicate 1000MB "Data Bundle" in such case. If customer use 800MB, it will be charged 300MB OOB.
Study pictures posted by myself and badtrev you will see it is a case indeed. This is how Vodacom cheat customers.
Click to expand...

Oh. I see what you mean.

And does this happen on the Vodacom app also?
 
Ockie said:
Oh. I see what you mean.

And does this happen on the Vodacom app also?
Click to expand...
I never used Vodacom app. LTE Router is my gateway, not a smartphone. USSD *111# opt 2 (detailed) brings correct value, but router doesn't do USSD. Before I learned this, my line had been locked up and I was not able to access remaining Night OWL. Vodacom never admit that there is something wrong on their side, not to mention compensate loses.
 
sajunky said:
I never used Vodacom app. LTE Router is my gateway, not a smartphone. USSD *111# opt 2 (detailed) brings correct value, but router doesn't do USSD. Before I learned this, my line had been locked up and I was not able to access remaining Night OWL. Vodacom never admit that there is something wrong on their side, not to mention compensate loses.
Click to expand...

Perhaps then rather log in on the actual website and check your values there if the SMS is not accurate always.
 
Ockie said:
Perhaps then rather log in on the actual website and check your values there if the SMS is not accurate always.
Click to expand...
Use word "not accurate" is not appropriate. It is totally wrong and misleading. However point is taken. I can't use Website as I am not account holder and haven't been given login details, perhaps for security reason. So I am stuck with SMS and I wonder why with leading network I have to stop my connection and move SIM to the phone everytime I want reliable stats.
This case is aleady 3 months old and Vodacom don't respond, while there are company moles, frustrated at times and show up occassionally for distraction.
 
Last edited:
New month, stats returned to normal. Not for long though...
Here is pic of two SMS's: today stats and the previous day.
stats1.PNG
 
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