No authentication on Afrihost

I hit my WebAfrica cap last night so switched to my Afrihost 50GB capped account ...and it wouldn't authenticate.

Not cool, Afrihost. Not cool. . .
 
Howsit Guys,

Ok sticking my head into the hornets nest here so to speak.

I work for MTN, more specifically on the Radius infrastructure that has been giving everyone such grief the past two weeks.
Let me start of by sincerely apologising for the issues you all have had to endure as of late.

Also let me clarify that the authentication issues are real authentication issues and not a bandwidth management exercise, neither by MTN nor Afrihost.

The problems we've been experiencing has been rather complex, and several measures were put in place ( feel free to ask questions, I'll answer as best as I can ), to resolve the issue, and has improved matters on the Radius infrastructure but unfortunately the problem has been re-occurring almost without fail. Usually from around 20:00 to 23:00. We've had the entire team looking at this looking for a solution. It's been two weeks of going to bed at 4am, up at 7am. So we're not resting until the problem has been identified and rectified.

A possible issue was identified yesterday which has been rectified and rolled out and we experienced no issues last night.

But we are continuing to monitor the situation every night to ensure all customers get the service they have paid for.

I hope this serves to clarify a few issues and re-assure everyone that we're working on the issue as best as possible.
 
ps3addict said:
Howsit Guys,

Ok sticking my head into the hornets nest here so to speak.

I work for MTN, more specifically on the Radius infrastructure that has been giving everyone such grief the past two weeks.
Let me start of by sincerely apologising for the issues you all have had to endure as of late.

Also let me clarify that the authentication issues are real authentication issues and not a bandwidth management exercise, neither by MTN nor Afrihost.

The problems we've been experiencing has been rather complex, and several measures were put in place ( feel free to ask questions, I'll answer as best as I can ), to resolve the issue, and has improved matters on the Radius infrastructure but unfortunately the problem has been re-occurring almost without fail. Usually from around 20:00 to 23:00. We've had the entire team looking at this looking for a solution. It's been two weeks of going to bed at 4am, up at 7am. So we're not resting until the problem has been identified and rectified.

A possible issue was identified yesterday which has been rectified and rolled out and we experienced no issues last night.

But we are continuing to monitor the situation every night to ensure all customers get the service they have paid for.

I hope this serves to clarify a few issues and re-assure everyone that we're working on the issue as best as possible.
Click to expand...

Is the issue caused by malicious activity - e.g., attempts to hack through your Radius infrastructure to gain access to the Internet?
 
Thanks for the info ps3addict, that explains the random lag spikes during online gaming from 8pm onwards, which has improved a lot over the past few days.
 
Jim West said:
Is the issue caused by malicious activity - e.g., attempts to hack through your Radius infrastructure to gain access to the Internet?
Click to expand...

Let me tell you, I wish it was that. Simple answer, simple fix. Relatively speaking.

The infrastructure is quite well secured.
 
Purply said:
Thanks for the info ps3addict, that explains the random lag spikes during online gaming from 8pm onwards, which has improved a lot over the past few days.
Click to expand...

At least you get to game at the moment. My PS4 and BF4 has been gathering dust the last few weeks :)
 
ps3addict said:
Howsit Guys,

Ok sticking my head into the hornets nest here so to speak.

I work for MTN, more specifically on the Radius infrastructure that has been giving everyone such grief the past two weeks.
Let me start of by sincerely apologising for the issues you all have had to endure as of late.

Also let me clarify that the authentication issues are real authentication issues and not a bandwidth management exercise, neither by MTN nor Afrihost.

The problems we've been experiencing has been rather complex, and several measures were put in place ( feel free to ask questions, I'll answer as best as I can ), to resolve the issue, and has improved matters on the Radius infrastructure but unfortunately the problem has been re-occurring almost without fail. Usually from around 20:00 to 23:00. We've had the entire team looking at this looking for a solution. It's been two weeks of going to bed at 4am, up at 7am. So we're not resting until the problem has been identified and rectified.

A possible issue was identified yesterday which has been rectified and rolled out and we experienced no issues last night.

But we are continuing to monitor the situation every night to ensure all customers get the service they have paid for.

I hope this serves to clarify a few issues and re-assure everyone that we're working on the issue as best as possible.
Click to expand...

Thanks for the feedback. Its always good to hear the story behind the story.
As for the long hours and puzzling problem - on behalf of all the Veteran IT members of the board. We know how it feels and have all been there at some time. Its frustrating to be on the receiving end of it for once, but I know where you are.

Step back, take a deep breath, then try an approach it from another angle. Try and explain what is happening to someone who has not been involved - you'll be surprised how often that gives you better insight.
And where should we send the coffee?
 
Compton_effect said:
Thanks for the feedback. Its always good to hear the story behind the story.
As for the long hours and puzzling problem - on behalf of all the Veteran IT members of the board. We know how it feels and have all been there at some time. Its frustrating to be on the receiving end of it for once, but I know where you are.

Step back, take a deep breath, then try an approach it from another angle. Try and explain what is happening to someone who has not been involved - you'll be surprised how often that gives you better insight.
And where should we send the coffee?
Click to expand...

Hahaha thanks. I'll sleep when the issue has been PERMANENTLY resolved.

Right now I'm putting Red Bull in the coffee maker. I'm hearing colors.

We're monitoring this thing at the moment. Not just with systems but with human eyeballs.
 
ps3addict said:
Howsit Guys,

Ok sticking my head into the hornets nest here so to speak.

I work for MTN, more specifically on the Radius infrastructure that has been giving everyone such grief the past two weeks.</snip>
Click to expand...

Thanks for summing up the courage to do so.
I told them it was RADIUS..
 
Anthro said:
Thanks for summing up the courage to do so.
I told them it was RADIUS..
Click to expand...

Quite correct. Believe me, we are just as frustrated by this as you all are and want to find the solution just as much as you want it working reliably.
 
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