No escape from Vodacom contract

[v3gout]

I want to cancel my Vodacom contract and switch to prepaid so that I can get international roaming without having to pay the ridiculous R5000 deposit (I've had a paid-up contract for years, having to pay a deposit is an insult).
Vodashop tells me I have to phone 0821958 to do so; but after holding for 8 minutes and hearing dozens of times that I must stay on the line to rate service ... well I gave up. The end of the call will never come, so I'll have to say here the service is utterly c@@p.

 

[GoneWithTheWindows]

You held for 8 minutes and gave up?

Lol. Yet you have time to start this thread?

 

[v3gout]

It gets better - I logged in on vodacom.co.za and requested a call-back. Got an SMS saying 'there was a problem recording your scheduled callback. Please resubmit your request.' Sigh.

 

[v3gout]

takes a lot less than 8 minutes

 

[halfmoonforever]

takes a lot less than 8 minutes

patience. we're pointing out your lack of patience. you want to cancel the contract, not Vodacom. So stay on the line...ffs

 

[redice723]

Have you tried emailing [email protected]

 

[Rouxenator]

My wife has a 2GB data sim and in September they started pester her to upgrade it. She said no, please cancel it upon which she was told it will convert to prepaid at the end of November. I checked this morning and it is still active, got 2GB to use until end January. She has spent hours trying to get it cancelled today.

 

[ScottulusMaximus]

You held for 8 minutes and gave up?

Lol. Yet you have time to start this thread?

patience. we're pointing out your lack of patience. you want to cancel the contract, not Vodacom. So stay on the line...ffs

So you two think 8min is an acceptable hold time for a customers call?

 

[bullzeye.za]

So you two think 8min is an acceptable hold time for a customers call?

Acceptable or not, it's the reality. Holding for 15 minutes is worth it if it gets you out of a recurring contract.

 

[GoneWithTheWindows]

So you two think 8min is an acceptable hold time for a customers call?

Acceptable? No.
Par for the course with vodacom/telkom/any service provider in SA? Yes.

 

[ScottulusMaximus]

Acceptable or not, it's the reality. Holding for 15 minutes is worth it if it gets you out of a recurring contract.

Acceptable? No.
Par for the course with vodacom/telkom/any service provider in SA? Yes.

While true, he has a legitimate complaint, no need to berate and laugh at the oke.

 

[Thor]

While true, he has a legitimate complaint, no need to berate and laugh at the oke.

This.