No internet for over 24 hours with afrihost, octotel. Zero support

[Alexw]

We spent two hours on the phone with afrihost yesterday 18 hours ago after waking up to no internet through our fibre line with octotel. The Lan light has been off and not even flashing. At the end of the 2 hours and having checked every possible angle more than once we were told it would be escalated to octotel and could take 3 days. I followed up with afrihost today 24 hours later and was told to call back tomorrow which is Monday. Our household works from home and we need this situation resolved urgently. We are disappointed that despite paying a large amount of money for a service, we are not getting the issue resolved. I hope someone from octotel or afrihost can urgently advise.

 

[AfriNatic]

We spent two hours on the phone with afrihost yesterday 18 hours ago after waking up to no internet through our fibre line with octotel. The Lan light has been off and not even flashing. At the end of the 2 hours and having checked every possible angle more than once we were told it would be escalated to octotel and could take 3 days. I followed up with afrihost today 24 hours later and was told to call back tomorrow which is Monday. Our household works from home and we need this situation resolved urgently. We are disappointed that despite paying a large amount of money for a service, we are not getting the issue resolved. I hope someone from octotel or afrihost can urgently advise.

Hi

Please can you send Afrigirl and me a message with your email so we can investigate and provide feedback?

 

[Alexw]

Hi

Please can you send Afrigirl and me a message with your email so we can investigate and provide feedback?

Can you send me your email and I'll communicate with your privately. I don't use my email address on public forums. What do you two do to investigate?