Allrighty then. My contract expired in january, I contacted the call center in december, January and February to move my sim to Pay as you go.
It did not happen. Last week I sent a mail to the customer care Email address and again no responce.
Went to the branch yesterday. They advised me they cannot help me. and the only solution is to phone 011 900 3000.
Guess what. THEY ALSO DO NOT ANSWER PHONES!
Spoke to the debit department that my Bank phoned. They said it is a contract and must be paid.
Dear MTN.
As your customer service department is non functional,I regret to inform you that starting from January no more deductions will be processed by my bank account.
Please continue with your current shady business tactics and I will be forced to open a Case of fraud and theft at the Local police station.
As for the time being I am escalating the problem with ICASA!
If any one else have any ideas please feel free to comment.
It did not happen. Last week I sent a mail to the customer care Email address and again no responce.
Went to the branch yesterday. They advised me they cannot help me. and the only solution is to phone 011 900 3000.
Guess what. THEY ALSO DO NOT ANSWER PHONES!
Spoke to the debit department that my Bank phoned. They said it is a contract and must be paid.
Dear MTN.
As your customer service department is non functional,I regret to inform you that starting from January no more deductions will be processed by my bank account.
Please continue with your current shady business tactics and I will be forced to open a Case of fraud and theft at the Local police station.
As for the time being I am escalating the problem with ICASA!
If any one else have any ideas please feel free to comment.
