Juice
Expert Member
How's this little gem:
We're moving to a new house in April. I called Telkom this morning to enquire about the process of moving the phone line and our ADSL connection to the new property. The lady takes the address and checks availability and says that there are lines available and because we're still going to be on the same exchange, we won't get a new number and we will also not have to pay for the line transfer. I was very pleasantly surprised at the last bit, since I never really expected anything from Telkom for free.
So I say, just to confirm: "So it's basically just a line transfer with an ADSL self-install on top?"
To which she replies: "Ah, er... uhm... no, sir. Because it's a transfer, the ADSL self-install option isn't available. You have to pay for the transfer of the ADSL service to the new property."
What the blue blazing f....???
After approaching this from several angles, it turns out that Telkom does not offer a self-install option on a line transfer. Only on a new line. But wait! The true ridiculousness of this is about to become apparent. I can transfer my line and discontinue my ADSL and then, when I move in, I can re-apply for my ADSL line and then I will be able to do a self-install.
Cue disbelief. Cue rant and rage.
This is just about the stupidest thing I've yet seen from Telkom...
What makes it worse is this overwhelming sense of futility. Lack of cometition in this space puts all of us at the mercy of this kind of carp from our entrenched ADSL monopoly. I want to do something about this, but I can't see that there is anything that can be done.
Juice
We're moving to a new house in April. I called Telkom this morning to enquire about the process of moving the phone line and our ADSL connection to the new property. The lady takes the address and checks availability and says that there are lines available and because we're still going to be on the same exchange, we won't get a new number and we will also not have to pay for the line transfer. I was very pleasantly surprised at the last bit, since I never really expected anything from Telkom for free.
So I say, just to confirm: "So it's basically just a line transfer with an ADSL self-install on top?"
To which she replies: "Ah, er... uhm... no, sir. Because it's a transfer, the ADSL self-install option isn't available. You have to pay for the transfer of the ADSL service to the new property."
What the blue blazing f....???
After approaching this from several angles, it turns out that Telkom does not offer a self-install option on a line transfer. Only on a new line. But wait! The true ridiculousness of this is about to become apparent. I can transfer my line and discontinue my ADSL and then, when I move in, I can re-apply for my ADSL line and then I will be able to do a self-install.
Cue disbelief. Cue rant and rage.
This is just about the stupidest thing I've yet seen from Telkom...
What makes it worse is this overwhelming sense of futility. Lack of cometition in this space puts all of us at the mercy of this kind of carp from our entrenched ADSL monopoly. I want to do something about this, but I can't see that there is anything that can be done.
Juice