North Coast ADSL slow

D

duncan1a

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There's been a problem at the Ballito exchange since Thursday making all ballito and environs ADLS very slow. I'm getting 0.1Mb/s local down and 0.05 international on a 4Mb line.

Of course, they have no idea when they'll get things up and running again...

Don't Telkom guarantee a minimum speed on 4Mb lines? These are dial up speeds...
 
duncan1a said:
There's been a problem at the Ballito exchange since Thursday making all ballito and environs ADLS very slow. I'm getting 0.1Mb/s local down and 0.05 international on a 4Mb line.

Of course, they have no idea when they'll get things up and running again...

Don't Telkom guarantee a minimum speed on 4Mb lines? These are dial up speeds...
Click to expand...

Can't be all users as I'm working fine ;)
 
Right now I'm in Stanger and a speed test to the jhb server is giving me 0.75Mbps... Usually should get about 3.5Mbps.
 
I'll be glad if this a Durban problem, was worried that my 4Mbs line speed has been shaped down to 384Kbs. Which ISP are you on?
 
ponder said:
Can't be all users as I'm working fine ;)
Click to expand...

What speeds are you getting? I stopped in at the Telkom office in Ballito Saturday (after spending the morning trying to get through to Telkom's ADSL support line) and was told about the exchange problem...
 
duncan1a said:
hmmmm, I think Ballito and surrounds are due a refund....
Click to expand...

I finally got through to Telkom's ADSL support. They don't know when it'll be fixed but when it is we can contact billing and let them know the number of days it was below the guaranteed minimum to apply for a refund.

I think we should spread the word re the refund. Maybe if there's a flood of refund claims they will sort things out faster next time...
 
Im in Umdloti and also have extremely slow down speeds on 4mbps adsl.
The upload rate seems okayish... Its only down that is such a massive problem.

Also since Thursday.
Logged a fault with telkom on Thursday. Monday morning I received an sms that its been fixed. But nothing has changed.. Still slow. Logged a 2nd fault on Monday, waiting for feedback on that still.
 
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