Not able to Use Service

W

will_i_a_m

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Good Morning

I bought 2 daily data bundles on Saturday, the 8th of November, at about 23:10 in the evening.
I was unable to use the data bundles due to the slow throughput on the Cell C tower in the area (Kleinmond). I downloaded from 2 different sources, and the throughput just became non-responsive. Obviously I lost the data at midnight. This is a common problem in Kleinmond even when the data connection on my device displays "H". Cell C made numerous promises of upgrading the tower due to it being over congested - without doing just that. My device works perfectly in Cape Town cbd where I reside during the week.

I am up in arms with Cell C. When are you upgrading the tower in Kleinmond and the ones in the vicinity?
What happens with my unused data bundle? Cell C prevented me from using it.

Regards.
 
williamveeden said:
Good Morning

I bought 2 daily data bundles on Saturday, the 8th of November, at about 23:10 in the evening.
I was unable to use the data bundles due to the slow throughput on the Cell C tower in the area (Kleinmond). I downloaded from 2 different sources, and the throughput just became non-responsive. Obviously I lost the data at midnight. This is a common problem in Kleinmond even when the data connection on my device displays "H". Cell C made numerous promises of upgrading the tower due to it being over congested - without doing just that. My device works perfectly in Cape Town cbd where I reside during the week.

I am up in arms with Cell C. When are you upgrading the tower in Kleinmond and the ones in the vicinity?
What happens with my unused data bundle? Cell C prevented me from using it.

Regards.
Click to expand...

Do you perhaps still have the reference number for the call you logged? I would like to follow up. *DM*
 
Unfortunately, I don't have a reference number anymore but I have taken it up with Ashley a few times if that helps.
The last time I heard from Cell C(not from Ashley though) was exactly 1 week ago and they told me that Kleinmond is on a list to be upgraded but no date could be given as to when this will take place. If Cell C gives a date, then I am at least assured that Cell C is attending to my problem.
 
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