WILDCARDUT
Active Member
- Joined
- Nov 18, 2010
- Messages
- 58
- Reaction score
- 0
I am having a problem with Vodacom as they are not delivering what they have offered me.
I upgraded my cellphone contract to the Apple iphone 5S and they offered me an extra anount of 500MB data on top of the standard 200MB received on the Smart S package. I upgraded during the course of late November 2013 and they informed me that my new package will be effected on the 1st of December 2013. Now, If I work out correctly, 500MB of data plus 200MB of data equals 700MB of monthly data that should be allocated to me.
To my surprise, on the 1st of December 2013 I checked my data balance and found that I have only been allocated with 400MB of data.
After numerous phone calls to data support, I was referred to 3 different people and cut off line how many times. It seems to me that Vodacom cannot live up to it promises and cannot supply what is offered to their clients by them. The last person I spoke to was Ricardo from Vodacom Data support. He promised me that he will hand my query over to me as he is knocking of duty. How pathetic is that????? And still, I have never received my reference number for my problem logged with him. He promised that someone will look into it and get back to me. This has not happened.
Really, I think Vodacom needs to be woken up as they are busy robbing their customers and not delivering as promised in the advertisements where it clearly indicates the amount of extra data that will be received with the Apple iphone 5S. here is a link to their website advertising the extra data:
https://myvodacom.secure.vodacom.co...ls?baseDeviceId=441&dealId=7552&deviceId=2346
I also have my upgrade quotation from Vodacom that clearly indicates the extra 500MB of data that should be allocated to me.
What should I do now as it seems like after numerous calls to Vodacom myself as a normal client is ignored and empty promises are delivered. They do not get back to me.
I upgraded my cellphone contract to the Apple iphone 5S and they offered me an extra anount of 500MB data on top of the standard 200MB received on the Smart S package. I upgraded during the course of late November 2013 and they informed me that my new package will be effected on the 1st of December 2013. Now, If I work out correctly, 500MB of data plus 200MB of data equals 700MB of monthly data that should be allocated to me.
To my surprise, on the 1st of December 2013 I checked my data balance and found that I have only been allocated with 400MB of data.
After numerous phone calls to data support, I was referred to 3 different people and cut off line how many times. It seems to me that Vodacom cannot live up to it promises and cannot supply what is offered to their clients by them. The last person I spoke to was Ricardo from Vodacom Data support. He promised me that he will hand my query over to me as he is knocking of duty. How pathetic is that????? And still, I have never received my reference number for my problem logged with him. He promised that someone will look into it and get back to me. This has not happened.
Really, I think Vodacom needs to be woken up as they are busy robbing their customers and not delivering as promised in the advertisements where it clearly indicates the amount of extra data that will be received with the Apple iphone 5S. here is a link to their website advertising the extra data:
https://myvodacom.secure.vodacom.co...ls?baseDeviceId=441&dealId=7552&deviceId=2346
I also have my upgrade quotation from Vodacom that clearly indicates the extra 500MB of data that should be allocated to me.
What should I do now as it seems like after numerous calls to Vodacom myself as a normal client is ignored and empty promises are delivered. They do not get back to me.
