O-Tel Service

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Superspeed

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We are busy reviewing O-Tel to consider them as either as a primary or secondary VOIP provider. Has anyone had any business dealings with them? I'd like to specifically query the following:

1) Voice quality
2) Support times and responses
3) Ease of use of systems
4) Customer feedback

Any input will be appreciated.
 
Superspeed said:
We are busy reviewing O-Tel to consider them as either as a primary or secondary VOIP provider. Has anyone had any business dealings with them? I'd like to specifically query the following:

1) Voice quality
2) Support times and responses
3) Ease of use of systems
4) Customer feedback

Any input will be appreciated.
Click to expand...

I've used them, voice quality and service is good, but their call rates are a bit on the expensive side when compared to other providers.
 
OK thanks for the feedback. The rates we are going to get will be quite low but we do very large call volumes
 
SwitchTel is always recommended , cannot get a response from ECN Nashua
 
I have just rolled it out as a pilot at one of my sites.

Quality
NGN-Excellent
3G-Running the 3CX app on my iphone and the quality is good depending on coverage.
ADSL-Running 2 phones at two branch sites on 4MB ADSL and the quality is still very similar to Telkom , Obviosly line usage does affect this quality.

Support
My local O-Tel partner handles any of my issues so i have not had to deal directly.

Cost
Call costs are sightly higher than other providers but i do get unlimited on site support as well as free installation and training from my local partner.

So far i am happy with the system, i haven't had any issues yet and we have been running for about a month.

One thing that i am waiting for some clarity on is the ability to have simultaneous ring on multiple phones using the same extension.

Also be aware that you need a fixed IP if out of the country so the IP can be white listed.
 
Ramcat said:
One thing that i am waiting for some clarity on is the ability to have simultaneous ring on multiple phones using the same extension.
Click to expand...

Your PBX should be dealing with that using ring groups. Inbound number terminates in a ring group and the ring group calls all the individual numbers as set. The last thing you want is multiple extensions setup with the same number.
 
morkhans said:
Your PBX should be dealing with that using ring groups. Inbound number terminates in a ring group and the ring group calls all the individual numbers as set. The last thing you want is multiple extensions setup with the same number.
Click to expand...

I want it for users that have offices at multiple sites. Our CEO has 3 different office and it makes sense that his lines can ring at the same time. I am also running my acc/ext on multiple devices(PC/VOIP Phone/Tab/Iphone). At the moment it take the device that was powered on or connected last.

I suppose ring groups would work but then i would need to pay for extra extensions.
 
Ramcat said:
I want it for users that have offices at multiple sites. Our CEO has 3 different office and it makes sense that his lines can ring at the same time. I am also running my acc/ext on multiple devices(PC/VOIP Phone/Tab/Iphone). At the moment it take the device that was powered on or connected last.

I suppose ring groups would work but then i would need to pay for extra extensions.
Click to expand...

In an Asterisk environment you've also got a follow-me concept. You list a set of extensions to call in order and can bottom out with voicemail or redirect to reception etc.

I've had issues with multiple registrations to the same extension on Asterisk because it sends periodic re-registrations, so last to register is only last to register until an extension re-registers. Not sure what your underlying PBX is, so it may well behave differently, in which case do whatever works for you :D
 
morkhans is correct here, in any VoIP environment irrespective of what it it is , multiple registrations on the same account will cause issues.

Going back to the original post, the Otel service is flexible in the regard of routing , whether it be in regard of 'follow me' or groups, this set up can be static or based on time rules that will create a set of define rules, say, after hours, weekends ect.
 
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