Obtaining detailed statement on prepaid ?

[Mangoman20]

Hoping someone on the forum can assist me here.

I have multiple data devices in the field currently out on a proof of concept for a remote biometric system. Each biometric device has a GPRS device attached to it. I'm currently using prepaid sims to gauge usage and once I have an idea of usage, I will purchase contracts.

Problem comes in where I cannot obtain a detailed statement showing an entire months usage. The Vodacom portal only shows the most recent 10 transactions. I have tried to call 111 and I cannot reach an operator.

Any ideas besides for going into a store or mailing their support and waiting for ever ?

Any advice would greatly be appreciated !

 

[Steinie]

Try calling the data guys at 155.

 

[VodacomData]

Hoping someone on the forum can assist me here.

I have multiple data devices in the field currently out on a proof of concept for a remote biometric system. Each biometric device has a GPRS device attached to it. I'm currently using prepaid sims to gauge usage and once I have an idea of usage, I will purchase contracts.

Problem comes in where I cannot obtain a detailed statement showing an entire months usage. The Vodacom portal only shows the most recent 10 transactions. I have tried to call 111 and I cannot reach an operator.

Any ideas besides for going into a store or mailing their support and waiting for ever ?

Any advice would greatly be appreciated !

On the www.vodacom.co.za website you can also pull a monthly report , but it will cost you R10. You would need to enter the email addess and the money will be taken from your IN account.

 

[Mangoman20]

On the www.vodacom.co.za website you can also pull a monthly report , but it will cost you R10. You would need to enter the email addess and the money will be taken from your IN account.

Vdata.. if only it was that easy I would have done it ages ago ! It appears there is a problem with that feature.the fault has been logged with the developers, but I do not have the luxury of time. I am required to report back to my colleagues last wek !

I have been dealing with Vodacom Customer care who have never gotten back to me, I have had to chase them up for feedback. I even gave them a signed letter and my ID for them to pull it manually. I was promised feedback within 48 hours (this was last week Wednesday), to date I have received nothing ! no feedback and no billing.

Very frustrating as I look incompetent amongst my US colleagues !

I will PM you further information.

 

[VodacomData]

Replied to mangoman already with some good news.